Technical support occupations Work, Jobs in Risley, Dby (with Salaries)

2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
6d
IT Desktop Support Technician
Piping Rock UK Ltd —Leicester
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
4d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Mentoring
- Training & development
- Communication skills
- Free parking
- Employee discount
13d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Junior IT Support Technician
Palletways UK Limited —Lichfield
- £26,500 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
12d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
Information, Systems & Technology (IST) Trainer
Derbyshire Fire & Rescue —Codnor
- £37,280 a year
- Temporary
- Travel
- Training & development
- Annual leave
- Employee discount
11d
IT Support Technician
Howes Percival —Leicester
- Maintenance
- Travel
- Communication skills
- Employee discount
8d
IT Field Engineer
SBK Computers Ltd —Chesterfield
- From £28,730 a year
- Weekend availability
- Azure
- Maintenance
- Travel
- Free parking
- Sick pay
Quick apply
12d
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
14d
Application Specialist
MHR INTERNATIONAL UK LIMITED —Ruddington
- Customer service
- Salesforce
- Human resources
- Employee discount
- Referral programme
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Deskside Engineer 6mth FTC
Lawfront —Nottingham
- Full-time
- Writing skills
- Computer networking
- Communication skills
7d
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
11d

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technical support occupations jobs near risley, dby

2nd Line Support Engineer - Nottingham based

CWCS Managed Hosting
Nottingham

Quick apply

Job details

Full-time
From £29,250 a year

Benefits

Free parking
Discounted or free food
Company pension
Company events
Sick pay
On-site parking

Qualifications

Driving Licence
IIS
PHP
MTA
DNS
Linux
Apache
LAMP stack
MySQL

Full job description

CWCS Managed Hosting is a rapidly growing IT company based in Nottingham. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, colocation and cloud hosting services. We have an excellent reputation and deliver great customer service, high-quality technical support and enterprise-grade hosting products. Our Trustpilot reviews are indicative of our results so far, service means everything to our customers and our purpose is to always offer a level of service that goes above and beyond.

To support our ongoing growth, which includes the establishment of a new, custom-specification data centre, we are seeking A talented individual to join our exceptional technical support team.

The 2nd Line Support Engineer role is key in delivering a high-quality service to our customers, in line with their expectations and SLAs. You will be responsible for the continued monitoring of the environment, auditing and installation of hardware, this role includes weekend and night shifts to maintain our 24/7 support commitment.

Key accountabilities include:

building physical servers, installing operating systems and software, provisioning the network, and racking the servers - this is definitely not a desk job!
Provision and maintenance of servers on our Cloud platform
Responding to customers’ issues: these can be as diverse as handling an email client setup to rebuilding a RAID configuration, or performing a bare metal restore.
Diagnosing issues and presenting a resolution path to the customer, this may be providing a solution or escalating the issue to the correct department.
Building a relationship with all our customers, regardless of their level of technical proficiency. You should always want to help customers, and knowing how to educate customers so that they understand the issue and are able to help themselves in the future is pivotal to the role.
Successfully provisioning orders sent from our Sales department that meet the specification the customer has purchased, and meet the high-level of quality we require and our customers expect.

To be successful in this role you must:

have a passion for technical issues, a keen eye for detail and the patience to investigate an issue and deliver a resolution in a timely fashion
be comfortable working shifts, including periods working nights
be confident working on your own on occasions (with support from our on-call Systems Administrators)
be a strong team player
be customer focussed and able to deliver a high level of customer service
be able to manage workloads, prioritising and organising your time effectively
be solutions focussed but recognise when it is appropriate to escalate matters to best meet customer needs
be confident dealing with customers directly and effective in communicating with a wide range of individuals, from the hobbyist website owner to large corporate entities
have worked previously in a contact centre environment
have a good knowledge of internet technology
be a keen learner with a drive to develop further
hold a full UK driving licence

Whilst not essential, it would be desirable for you to have:

previous experience of working in the hosting sector
previous experience of working night/late shifts
a working knowledge of:
LAMP (Linux, Apache, MySQL, PHP)
Windows 2012/2016/2019/2022
IIS
DNS
Domain Names
Email clients and MTA
cPanel and/or Plesk support skills would be an advantage.

Benefits

An excellent salary for this level of position, and when working shifts we provide a shift bonus payment
A training budget of £2,000 per year to help you develop the skills that drive the growth of the business

Terms and conditions

Full time - average 37.5 hours per week
Rota covers 24 hours, 7 days per week (at our data centre)

Job Types: Full-time, Permanent

Pay: From £29,250.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Nottingham NG9 2JR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in risley, dby

2nd Line Support Engineer - Nottingham based

Desktop Support Engineer

Support Analyst

IT Desktop Support Technician

Desktop Support Analyst - Derby

ICT Technician

Senior End User Support Technician

Senior Technical Support Analyst

Support Engineer 2nd Line

Junior IT Support Technician

Service Desk Coordinator

Information, Systems & Technology (IST) Trainer

IT Support Technician

IT Field Engineer

FDS Installation Engineer

Associate Field Services Technician, IT

Application Specialist

IT Helpdesk Technician

Deskside Engineer 6mth FTC

Holiday Cover Support Analyst (Flexible Hours)

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