Application support Work, Jobs in Colchester (with Salaries)

Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
3d
Software Tester / Support Analyst
Sendtek —Wickford North
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- English
- SQL
- JavaScript
- Free parking
Quick apply
3d
Service Desk Analyst
Care UK —Colchester
- IT
11d
Business Analyst
The Registered Office (UK) Ltd —Ipswich
- From £35,000 a year
- Full-time
- Microsoft Excel
- Azure
- DevOps
Quick apply
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
8d
Reporting & BI Analyst
Simarco —Witham
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
Quick apply
Customer Service Advisor
East Suffolk Council —Woodbridge
- £25,583 - £28,142 a year
- Full-time
- Hybrid work
- Office experience
- Free parking
- Employee discount
Casual Customer Service Advisor- Contact Centre
Abbeycroft —Haverhill
- £10.85 - £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Social media management
- Annual leave
- Employee discount
Quick apply
1d
Information Controller
Glider Technology —Chelmsford
- £30,000 a year
- Full-time
- Hybrid work
- Annual leave
Client Support - Management Services
Miller Insurance Services —Ipswich
- Travel
- Annual leave
Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
Quick apply
Funding and Systems Advisor (on-site)
Suffolk New College —Ipswich
- From £26,310 a year
- Full-time
- English
- SQL
- Analysis skills
8d
Customer Liaison Lead
Costain —Colchester
- Full-time
4d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- Customer service
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
3d
Infrastructure Engineer
Tarmac —Colchester
- Weekend availability
- Military
- Project management
- Travel
- Employee discount
Quality Assurance Analyst
Southern Communications Group —Melton
- £28,000 a year
- Full-time
- Analysis skills
- APIs
- IT
- Free parking
- Employee assistance programme
IT Assistant
GCB Cocoa UK Ltd —Sudbury
- £28,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- No degree
- Free parking
- Annual leave
Quick apply
11d
Apprenticeship Data Team Leader (on-site)
Suffolk New College —Ipswich
- From £32,172 a year
- Full-time
- English
- In-person
8d

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application support jobs near colchester

Investigator

Call Assist -
Colchester

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Job details

Permanent | Full-time
£10.85 - £12.71 an hour
3 days ago

Benefits

Annual leave
Company pension

Qualifications

GCSE

Full job description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us to provide the very best service, we are looking for two Investigators to join our Customer Service department in our Colchester office.

Job purpose & Training:

To deal with the following Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Investigation and resolution of complaints to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.

The ideal candidate will have the following:

Ability to work under pressure using your own initiative.
Ability to discuss customer’s complaint with them via the phone, email and letter.
Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

Benefits:

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
Opportunities for progression within the Company
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

Salary:

The salary is dependent on age:

16-20 - £10.85
21+ - £12.71

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Types: Full-time, Permanent

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

application support jobs in colchester

Investigator

Software Tester / Support Analyst

Service Desk Analyst

Business Analyst

Contact Centre Shift Manager (Part time)

Reporting & BI Analyst

Customer Service Advisor

Casual Customer Service Advisor- Contact Centre

Information Controller

Client Support - Management Services

Customer Care Associate

Funding and Systems Advisor (on-site)

Customer Liaison Lead

Contact Centre Shift Manager (Full time)

Senior Customer Service Advisor (Nights)

Customer Service & Acquisitions Lead

Infrastructure Engineer

Quality Assurance Analyst

IT Assistant

Apprenticeship Data Team Leader (on-site)

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