Client services manager Work, Jobs in Bridgend, Bge (with Salaries)

Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Account Manager
Smiths Gloucester Limited —Cardiff
- CRM software
- Free parking
- Employee discount
Quick apply
1d
Project Manager [Business Continuity]
Network Rail —Cardiff
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Communication skills
- Employee discount
7d
Business Administrator
Academy for Project Managment Ltd —Neath
- £24,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Business development
Quick apply
12d
Sponsorship Programme Manager
Transport for Wales —Pontypridd
- Management
- No degree
- Classroom experience
Customer Account Executive
Taf Fechan Tyres Ltd —Merthyr Tydfil
- Full-time
- Salesforce
- Analysis skills
- Leadership
- Free parking
- Employee discount
Quick apply
MultiSkilled Host
CBRE —Cardiff
- Part-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Receptionist
VINCI Facilities UK —Cardiff
- Part-time
- Bilingual
- English
- Administrative experience
- Annual leave
- Employee discount
Business Growth Manager
Right at Home (Cardiff & Newport) —Cardiff
- £38,000 - £40,000 a year
- Full-time
- Sales
- Business development
- Presentation skills
- Free parking
- Annual leave
Quick apply
5d
Senior Account Manager
Bakelite —Barry
- Full-time
- Sales
- Travel
- Negotiation
Quick apply
Business Development Manager - Octane Capital
Aldermore Bank PLC —Cardiff
- Full-time
- Business development
- Presentation skills
- Financial services
Account Executive
Benefact Group —Swansea
- £45,000 - £55,000 a year
- Full-time
- Annual leave
- Sick pay
Sales Development Representative
iCoTech Services —Cardiff
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- SQL
- Business development
Quick apply
Senior Lettings Negotiator
LRG —Cardiff
- £30,000 - £32,000 a year
- Sales
- Customer service
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Business Growth Manager
Right at Home UK —Cardiff
- £38,000 - £40,000 a year
- Business development
- Travel
- Recruiting
- Annual leave
Quick apply
1d
Trainee Office Services Assistant (Apprenticeship)
Blake Morgan —Cardiff
- Microsoft Office
- Administrative experience
- Organisational skills
8d
Business Development Manager
HeyLuna —Cardiff
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Sales
- Free parking
Quick apply
Business to Business Telesales
Cycle Solutions (Cycle to Work) Ltd —Swansea
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quote Executive (Level II)
PCI Pharma Services —Tredegar
- Full-time
- Hybrid work
- Time management
- Annual leave
- Employee assistance programme
Technical Director, Capture Management Lead - Water
AECOM —Cardiff
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership

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Customer Success Manager

LEAP Legal Software -
Cardiff

Quick apply

Job details

Full-time
£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Xero
Bachelor's degree
Accounting
Organisational skills
Account management
Communication skills
Time management

Full job description

The Role

Customer Success Manager - LegalTech

Location: Cardiff (Hybrid) | Permanent | Full-Time

Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.

About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity

Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one.

You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post-implementation follow-ups, you will provide hands-on support both on-site and face-to-face, ensuring clients feel confident integrating LEAP into their daily operations.

This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business-as-usual.

Requirements

What you'll do

Build strong relationships with customers to drive satisfaction, loyalty, and long-term retention
Act as a trusted advisor and subject matter expert for LEAP software
Support customers nationwide to maximise value from their LEAP case management software
Promote adoption of the full LEAP product suite, including new features and functionality
Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
Proactively address customer concerns and resolve issues in collaboration with internal teams
Deliver onsite and remote training sessions to support product adoption and best practice use
Engage with customers throughout their lifecycle to ensure continued success with LEAP
Identify opportunities to develop reference customers and support new business initiatives
Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices

What you'll bring

3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role
Experience managing customer renewals and maintaining service quality
Willingness to travel nationwide approximately 2 to 3 days per week
Excellent organisational and time management skills
Strong written and verbal communication skills
Self-motivated, disciplined, and able to work independently
Passion for technology and helping customers succeed with software
Ability to clearly explain solutions and workarounds in a simple, concise way
Full UK driving licence and access to a car (car allowance provided)
Professional, articulate, and well presented
Strong working knowledge of Microsoft Word, Excel, and Outlook

Desirable

- Legal or accounting background or relevant qualifications
- Understanding of small law firm environments and client expectations
- Knowledge of Solicitors’ Accounts Rules
- Experience delivering onsite or remote training
- Basic knowledge of Xero

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application

Benefits

What you'll get

Career & Growth

Generous professional development fund
Support for training, learning, and career progression

Health & Wellbeing

Private health insurance (including dental and optical)
£80 monthly gym contribution
Employee Assistance Programme
Life insurance cover

Financial Benefits

8% employer pension contribution
PerkBox membership with discounts and rewards
Cycle to Work scheme
Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

25 days annual leave + 8 bank holidays
Enhanced parental leave
One paid volunteer day each year for a charity of your choice

Work environment

Friendly, supportive, and driven culture
Free healthy breakfast, light lunch, and snacks
Regular socials

Life at LEAP
Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 31 July 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#L1-KT1

Quick apply

Refine Your Search

client services manager jobs in bridgend, bge

Customer Success Manager

Account Manager

Project Manager [Business Continuity]

Business Administrator

Sponsorship Programme Manager

Customer Account Executive

MultiSkilled Host

Receptionist

Business Growth Manager

Senior Account Manager

Business Development Manager - Octane Capital

Account Executive

Sales Development Representative

Senior Lettings Negotiator

Business Growth Manager

Trainee Office Services Assistant (Apprenticeship)

Business Development Manager

Business to Business Telesales

Quote Executive (Level II)

Technical Director, Capture Management Lead - Water

I want to receive the latest job alerts for client services manager in bridgend, bge

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