Handler Work, Jobs in Newport, Nwp (with Salaries)

Call Handler
Sopra Steria —Newport
- £27,088.06 a year
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
Frailty Call Handler
Aneurin Bevan University Health Board —Cwmbran
- £26,813 - £27,890 a year
- Part-time
- Customer service
- English
- Computer skills
- Paid training
1d
Account Handler
Berkeley Insurance Group —Newport
- Full-time
- Customer service
- Communication skills
- Negotiation
1d
999 Call Handler (Emergency Medical Dispatcher) - Bristol
South Western Ambulance Service NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Overtime
- Patient care
- Free parking
- Annual leave
Insurance Claims Handler
Phoenix Property Maintenance —Llandow
- From £23,000 a year
- Part-time
- Data entry
- Organisational skills
- In-person
- Employee discount
Quick apply
9d
Commercial Claims Handler
Quartz Insurance Brokers Limited —Bristol
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Gym membership
- Life insurance
Quick apply
Claims Assistant
Great American Europe Limited —Bristol
- £27,120 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
4d
Development Executive
Berkeley Insurance Group —Newport
- Full-time
- Business development
- Communication skills
1d
Claims Handler
DAS UK Group —Bristol
- Hybrid work
- Customer service
- Financial services
- Annual leave
- Employee discount
9d
COPIE Material Handler
PURFLUX Filtration Ltd. - Tredegar —Tredegar
- Basic maths
- Organisational skills
- Contracts
Quick apply
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
Heavy Plant Fitter
SL Recycling LTD —Pontypool
- £700 a week
- Full-time
- Schematics
- Forklift
- First Aid Certification
Quick apply
Property & Liability Claims Handler
Marsh —Bristol
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Police Constable Dog Handler Transferee
Avon and Somerset Constabulary —Almondsbury
- £31,164 - £50,256 a year
- Full-time
13d
Contract Materials Handler
Oxford Instruments plc —Bristol
- Rotating shift
- English
13d
Legal Claims Specialist – Bristol (Monday to Friday, 9am–5pm)
Devon Bay Solutions —Bristol
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Free parking
- Flexitime
Quick apply
Senior Claims Handler – Legal Expenses Insurance
RAC —Bristol
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
- Flexible schedule
6d
Legal Assistant
Co-op —Bristol
- £25,430 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
5d
Paralegal
Lyons Davidson Solicitors —Bristol
- £26,500 a year
- Full-time
- Communication skills
- Employee assistance programme
5h
Supervisor (Solicitor/CILEX Lawyer) - Motor Injury
DAC Beachcroft —Newport
- Hybrid work
- Microsoft Excel
- Management
- Business development
Quick apply

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Call Handler

Sopra Steria -
Newport

Apply Now

Job details

Permanent
£27,088.06 a year

Benefits

Annual leave
Company pension

Qualifications

Customer service
Organisational skills
IT

Full job description

Do you enjoy helping people and want to build your confidence in a fast-paced, supportive environment? If you’re looking for a role where you can develop your customer service skills and be part of a collaborative team, this could be the opportunity for you.

You’ll be joining Shared Services Connected Ltd (SSCL) as a Call Handler within our Customer Experience team, supporting a range of Government clients. Acting as the first point of contact for customers, you’ll play an important role in delivering a high-quality service and ensuring queries are resolved effectively.

You’ll work closely with your team, which includes Team Leaders and colleagues in a supportive and engaging environment where knowledge is shared and achievements are recognised. With regular team activities – from wellbeing initiatives to volunteering events – you’ll be part of a team that values connection, development and having fun at work.

This is a hybrid role based in Newport, with Thursdays and Fridays in the office and the rest of the week working remotely.

What you'll be doing:

Handling incoming calls as the first point of contact, responding to customer queries within agreed service levels.
Recording accurate information in the STARS service desk system to support effective case management.
Monitoring and progressing support tickets to meet contractual service level agreements.
Managing multiple queries in a fast-paced environment while maintaining quality standards.
Escalating complex issues to the Technical Coordinator or appropriate teams when required.
Providing occasional out-of-hours support on a call-duty basis where needed.

What you’ll bring:

Experience in a customer-focused role such as contact centre, retail or hospitality.
Confidence handling customer queries via phone, email or digital channels.
Strong organisational skills with the ability to manage multiple tasks effectively.
Attention to detail when recording and managing information accurately.
Ability to work in a fast-paced environment while maintaining quality standards.
Confidence using systems to track and resolve customer queries.

It would be great if you had:

Knowledge of IT systems or service desk environments.
Experience using call management or ticketing software.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent.

Location: Newport (hybrid working).

Security Clearance Level: SC.

Internal Recruiter: Kayleigh.

Salary: £27,088.06.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Shared Services Connected Ltd (SSCL), part of the Sopra Steria UK Family, is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £950 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises SSCL as one of Great Place To Work® UK’s best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Come join us!

Apply Now

Refine Your Search

handler jobs in newport, nwp

Call Handler

Frailty Call Handler

Account Handler

999 Call Handler (Emergency Medical Dispatcher) - Bristol

Insurance Claims Handler

Commercial Claims Handler

Claims Assistant

Development Executive

Claims Handler

COPIE Material Handler

Customer Solutions Specialist

Heavy Plant Fitter

Property & Liability Claims Handler

Police Constable Dog Handler Transferee

Contract Materials Handler

Legal Claims Specialist – Bristol (Monday to Friday, 9am–5pm)

Senior Claims Handler – Legal Expenses Insurance

Legal Assistant

Paralegal

Supervisor (Solicitor/CILEX Lawyer) - Motor Injury

I want to receive the latest job alerts for handler in newport, nwp

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