Customer service representative Work, Jobs in Rotherham S60 (with Salaries)

Advanced Associate, Customer Success
Pearson —Rotherham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
Receptionist/Customer Support Agent
Home Decor GB Limited —Sheffield
- £25,000 - £25,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
MSI Reproductive Choices UK —Rotherham
- £25,528.04 a year
- Full-time
- Hybrid work
- Paid training
- Employee assistance programme
4d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Customer Support Coordinator
Places for People —Sheffield
- £25,441 a year
- IT
- Annual leave
- Employee discount
Customer Service Advisor
Search Hiredonline —Sheffield
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Paid training
3d
Customer Service Agent - 12 Months Fixed Term Contract
Auxillis —Sheffield
- £28,734 a year
- Annual leave
- Employee discount
Quick apply
4d
Customer Service Representative
Sherwin-Williams —Sheffield
- £27,000 a year
- Full-time
- IT
4d
Membership Advisor
Everyone Active —Sheffield
- From £27,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Inbound Customer Service Advisor (Emergency Support Line)
ant marketing —Sheffield
- £13 an hour
- Customer service
- Computer literacy
- Communication skills
- Paid training
Quick apply
Customer Service Advisor
Yorkshire Building Society —Chesterfield
- £19,600 a year
- Customer service
- Financial services
- Free parking
Customer Service Assistant
Stash Self Storage Ltd —Barnsley
- £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
Quick apply
2d
Customer Service Advisor
GXO Logistics —Alfreton
- Up to £26,307.24 a year
- Full-time
- IT
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Customer Service Advisor / work scheduler Day/Night
SWARCO —Featherstone
- £26,500 - £27,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Alliance Healthcare —South Normanton
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Advisor - Doncaster
EE —Doncaster
- £26,116 - £26,738 a year
- Customer service
Customer Services Assistant
SSP —Sheffield
- £13.45 an hour
- Full-time
- Employee discount
Quick apply
3d
Attraction Customer Service and Sales and Content Creation Role
Somewhere Different —Sheffield
- From £12.71 an hour
- Part-time
- Hospitality
- Management
- Supervising experience
Quick apply
Customer Service & Sales Representative – Spare Parts
BW Packaging —Doncaster
- Full-time
- Microsoft Office
- Travel
- Organisational skills

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Advanced Associate, Customer Success

Pearson -
Rotherham

Apply Now

Job details

3 days ago

Benefits

Annual leave

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
GCSE
Analysis skills
IT
Communication skills

Full job description

Your Opportunity

You will join our Traditional Processing, Ondemand and Onscreen Team which is part of the Qualification Processing Department. The department consists of several areas which work together to deliver General Qualifications, Vocational Qualification and On-demand Qualifications.
The team are responsible for various processes, including the result resolution and closedown of results for paper based and onscreen tests, T Level and PEIC processing and closure, candidate malpractice, traditional processing of examination papers, and item level mark capture for series-based qualifications.
You will be required to support all processing activities within the team as priorities dictate.

Your primary responsibilities

Processing of paper-based examination material from receipt to result
Monitoring onscreen and OnDemand examinations and tests to ensure results issued, including the reviewing of examinations taken remotely
Monitoring of examiner marking
Contacting centres, examiners, internal teams to ensure results are issued to Service Level Agreements (SLA) via telephone, email and MS Teams
Data input activity from marked scripts and processing of paper-based examination material from receipt to result
Effectively communicate and escalate key issues, or threats to SLA
Processing and reviewing candidate malpractice cases in line with JCQ guidelines
During peak processing periods lead a team of seasonal staff in line with Pearson’s policy, procedures, and values
Work in other areas of the business as required

Key Challenges

Working towards tight and immovable deadlines
The role requires attention to detail even with tasks that may be repetitive
Flexibility of working patterns during peak periods
Ability to adapt to multiple/various IT systems
Supporting various stakeholders from different teams
Restrictions on annual leave during peak periods
Processing and working instructions are kept up to date and follow regulatory requirements

Our Successful Candidate

You will be customer service focused with ability to communicate with influence and work with others to achieve goals. You will deliver goals in a changing environment and take a creative and innovative approach to work while maximising potential for yourself and others.

Additional Competencies

Attention to detail: Able to work accurately and have excellent attention to detail
Methodical approach: Ability to concentrate and focus on meeting deadlines and objectives, whilst prioritising workload
Communication skills: Ability to comprehend and provide clear updates to colleagues and external customers.
Teamwork skills: Ability to work positively with other members of the team.
Analytical skills: seek to understand the bigger picture and the impact of up and downstream activities.

Previous Experience and Qualifications

Essentials

MS Word,MS Excel (both to intermediate level) and MS Teams and Outlook
General office experience.
Working to set processes/work instructions
Educated to GCSE level minimum of English and Mathematics (grade C/4 or above) or equivalent

Desirable

Communication skills from working with external / internal customers
Previous experience and knowledge of working within an awarding body

Your rewards & benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here: Pearson Jobs – Benefits

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: On-site

Req ID: 25028

Apply Now

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customer service representative jobs in rotherham s60

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