Customer experience agent Work, Jobs in Preston, Eng (with Salaries)

Travel Support Advisor Air & Ground
dnata —Preston
- Hotel
- IT
- Communication skills
13d
Call Centre Agent - Telecoms Appointment Setter
Cleartech Communications Ltd —Bolton
- From £24,000 a year
- 8 hour shift
- In-person
- Free parking
- Annual leave
Quick apply
8d
Property Photographer & Videographer
Ryder & Dutton Estate Agents —Rossendale
- £26,500 a year
- Full-time
- Social media management
- Customer service
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- In-person
- Tax experience
- Employee assistance programme
- Employee discount
Quick apply
16h
Business Development
Dish Goodbye —Bury
- £25,420.00 - £65,924.17 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Work from home
Quick apply
6d
Reservations Sales Agent
Ready Steady Store Ltd —Worsley
- From £27,563 a year
- Weekend availability
- Sales
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Holiday Home Sales Executive
Haven —Blackpool
- Full-time
- Sales
- Communication skills
- Employee discount
Quick apply
9d
Property Photographer & Videographer
Northern Estate Agencies Limited —Rossendale
- £26,500 a year
- Full-time
- Customer service
- Communication skills
- Time management
Quick apply
Senior Technical Product Owner
dnata —Preston
- Travel
- Agile
- Free parking
- Annual leave
Part Time Housekeeping Team Member
Holiday Inn Express Wigan —Wigan
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Cleaning
- Employee discount
Quick apply
12d
Site Agent
Bethell Construction Ltd —Kearsley
- Full-time
- Microsoft Office
- Supervising experience
- Contracts
Administrator
Hills Residential —Eccles
- £8.00 - £12.71 an hour
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
7d
Site Manager
Network Plus —Salford
- Contracts
Quick apply
Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Financial services
- Annual leave
- Work from home
14d
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Sales
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Sales Consultant
dnata —Preston
- Sales
- Computer literacy
- Microsoft Office
- Free parking
- Annual leave
Export Trade Administrator
Gastronomyplus Ltd —Lancaster
- Up to £30,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Project management
- Employee assistance programme
- Employee discount
Property Photographer & Videographer
Lens Media Limited —Preston
- £27,500 - £32,500 a year
- Full-time
- Customer service
- Communication skills
- Work from home
Quick apply
1d
Renewals Agent
The Granite Group —Formby
- £13,289.41 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply

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customer experience agent jobs near preston, eng

Travel Support Advisor Air & Ground

dnata -
Preston

Apply Now

Job details

Permanent
13 days ago

Qualifications

GCSE
IT
Communication skills

Full job description

Job Title: Travel Support Advisor – Air & Ground Operations

Location: Leyland, Preston

dnata Travel Group B2B is the UK’s biggest B2B-only tour operator and comprises of flagship brand Gold Medal and three specialist brands – Pure Luxury, Cruise Plus and Incredible Journeys. We pride ourselves on our truly ‘agents-first’ approach and our strong mutually beneficial and supportive relationships with a huge range of supplier partners across the industry. We are part of the Emirates group.

We are now recruiting for a Travel Support Advisor to manage and action involuntary changes to customer travel arrangements, including airline schedule changes, flight cancellations, ticketing deadlines, and ground service modifications. This role ensures timely communication with customers and effective resolution of disruptions, working in a customer-centric manner to minimize inconvenience and protect business interests.

Job Accountabilities

Monitor and manage electronic airline queues, ensuring timely action and clearance in line with agreed performance targets
Process airline notifications promptly to ensure tickets are issued within required timeframes
Coordinate changes to air travel arrangements, including necessary updates to associated services such as hotel bookings, transfers, and car hire
Communicate flight schedule changes to direct customers and travel agents via phone, email, etc., and update all affected package components and documentation accordingly
Apply ABTA/ATOL guidelines to ensure customer arrangements comply with industry and company policies
Provide support during crisis situations (e.g. adverse weather, natural disasters, political unrest) to maintain customer service continuity
Inform customers and agents of accommodation renovations and manage any resulting changes, including relocations due to hotel closures, overbookings, or major refurbishments
Respond to supplier communications within 72 hours and update customers or agents with relevant changes
Negotiate with suppliers to secure the best possible outcomes for both the customer and the business
Uphold GDPR standards and maintain a consistently professional approach in all interactions
Collaborate effectively with team members and cross-functional teams to resolve customer issues
Take ownership of personal development to enhance the customer experience
Support the team manager in achieving service level targets and provide feedback on system issues and improvement opportunities
Consistently demonstrate dnata Travel Group’s Vision, Mission, and Values in daily work

To be considered for this role, we need you to have the following skills, experience and qualifications:

GCSE Grade A*-C/9-4 in English and Maths or equivalent
Great communication skills – verbal & written
Able to deliver a difficult message with empathy and remain calm
Customer focussed
IT literate with great keyboard skills
Accuracy and attention to detail
Great team player with a positive attitude
Problem solving skills
Adaptable and able to work under pressure
Numerate

Desirable:

Experience with GDS /travel systems
Previous travel industry or contact centre experience

Apply Now

Refine Your Search

customer experience agent jobs in preston, eng

Travel Support Advisor Air & Ground

Call Centre Agent - Telecoms Appointment Setter

Property Photographer & Videographer

Call Centre Agent

Business Development

Reservations Sales Agent

Holiday Home Sales Executive

Property Photographer & Videographer

Senior Technical Product Owner

Part Time Housekeeping Team Member

Site Agent

Administrator

Site Manager

Customer Banking Agent

Talent Acquisition Partner

Sales Consultant

Export Trade Administrator

Talent Acquisition Partner

Property Photographer & Videographer

Renewals Agent

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