General engineer Work, Jobs in Hartfield, Esx (with Salaries)

3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
22h
Operations & Customer Experience Coordinator (Part-Time)
Odyssey Plunge —Royal Tunbridge Wells
- £16 - £19 an hour
- Part-time
- Hybrid work
- CRM software
- Google Suite
- Computer literacy
- Free parking
- Work from home
Quick apply
21h
System Test Engineer
Cubic Corporation —Salfords
- Overtime
- Management
- Engineering
- Travel
6d
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
4d
1st/ 2nd IT Support Engineer
Tech Access Ltd —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Work from home
Quick apply
Senior Mechanical Engineer
General Dynamics Mission Systems - United Kingdom —Hastings
- £45,600 - £60,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Mentoring
Quick apply
Production Test Engineer
General Dynamics Mission Systems - United Kingdom —Hastings
- £45,600 - £57,000 a month
- Full-time
- AI
Quick apply
CCTV Data Co Ordinator
McAllister —Battle
- Full-time
- Microsoft Excel
- Rehabilitation centre
- Organisational skills
Quick apply
Executive Assistant & Business Admin Support
J-Tech Systems —Coulsdon
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- QuickBooks
- Work from home
Quick apply
7d
Senior Cable/Circuit Design Engineer
UK Power Networks —Crawley
- £84,160 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme
Engineering Office Administrator
EBG Helicopters (Sales & Maintenance) Ltd —Redhill
- £26,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Maintenance & Projects Administrator
Amalga Limited —Gatwick Airport
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Annual leave
Quick apply
4d
Complex Fraud Investigator - Level 1 (12 Month FTC)
1st Central —Haywards Heath
- Up to £42,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
11d
General Operative
Balfour Beatty —Lewes
- Hybrid work
- Computer literacy
- Maintenance
- Continuous improvement
- Annual leave
10d
Crewing Operations Coordinator - Fixed Term
NEP Group Inc. —Crawley
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Civil Engineer - Aviation Engineering
AECOM —Croydon
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Engineering
Senior Systems Engineer
General Dynamics Mission Systems - United Kingdom —Hastings
- £45,600 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Leadership
Quick apply
Experienced Heating Engineer
Smart Heat Experts Limtied —Haywards Heath
- £40,000 - £52,000 a year
- Full-time
- Customer service
- Plumbing
- Driving
Quick apply
Lead Systems Engineer
General Dynamics Mission Systems - United Kingdom —Hastings
- £59,200 - £80,000 a year
- Full-time
- Microsoft Excel
- Leadership
Quick apply
Principal Security Engineer
General Dynamics Mission Systems - United Kingdom —Hastings
- £59,200 - £80,000 a year
- Full-time
- Hybrid work
- AI
Quick apply

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3rd Line MSP Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
22 hours ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Application question(s):

Are you working for an MSP or have recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

general engineer jobs in hartfield, esx

3rd Line MSP Service Desk Technician

Operations & Customer Experience Coordinator (Part-Time)

System Test Engineer

1st Line Engineer

1st/ 2nd IT Support Engineer

Senior Mechanical Engineer

Production Test Engineer

CCTV Data Co Ordinator

Executive Assistant & Business Admin Support

Senior Cable/Circuit Design Engineer

Engineering Office Administrator

Maintenance & Projects Administrator

Complex Fraud Investigator - Level 1 (12 Month FTC)

General Operative

Crewing Operations Coordinator - Fixed Term

Civil Engineer - Aviation Engineering

Senior Systems Engineer

Experienced Heating Engineer

Lead Systems Engineer

Principal Security Engineer

I want to receive the latest job alerts for general engineer in hartfield, esx

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