Role Info - Business Development Executive
- Salary – Starting from £25,284.00 per annum
- Location – 24 The Point, Rockingham Road, Market Harborough, LE16 7QU
- Location - Office/Hybrid (post induction)
- Contract – Full time permanent (37.5 hours per week)
- Contact – [email protected] or 0800 064 64 64
- Please note: We are unable to offer visa sponsorship for this position. Applicants must have the right to work.
About Us
At Welcomm Communications, we’re more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we’re in the business of helping businesses connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.
We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2’s Business Partner of the Year for six consecutive years—an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.
Our core values drive everything we do:
- People First: We take care of our people; the rest takes care of itself.
- Innovation: We drive progress using technology and creativity.
- Collaboration: We achieve more by working together.
- Trust (Integrity): We demonstrate integrity, through actions, not just words
We are Welcomm.
Role Purpose
As a Business Development Executive, your role is to help Welcomm grow by finding new potential customers. You’ll do this through proactive research, outreach, and phone calls, aiming to understand customer needs in order to set up valuable meetings for the Business Development Managers (BDMs).
Role Responsibilities:
Prospecting & Research - Identify and research potential business opportunities through outbound activity, including cold calling, email outreach, LinkedIn engagement, and social media.
Initial Engagement - Connect with prospects to uncover needs and pain points, introducing Welcomm’s value proposition and sparking interest in our solutions.
Pipeline Building - Proactively create and maintain a pipeline of qualified prospects. Ensure consistent follow-up and nurture early-stage leads to keep opportunities moving forward.
Appointment Generation - Convert qualified leads into high-quality appointments for Business Development Managers (BDMs), ensuring they have all relevant insights for successful meetings.
CRM Management - Maintain accurate records of all customer interactions and pipeline activity in our CRM system to support forecasting and future engagement.
Collaboration - Work closely with BDMs and Marketing to execute outreach strategies and deliver a seamless experience for prospects.
Performance & KPIs - Achieve defined KPIs for outbound activity, lead generation, and CRM hygiene, contributing to monthly and quarterly team targets.
Learning & Development - Engage in L&D sessions (including CQMs), embrace feedback, and apply new techniques to improve performance. Work with the Sales Director to shape a personal development plan and pursue ongoing learning.
Team Culture - Support colleagues and new starters, sharing best practices and contributing to a positive team culture.
Education and Skills/Qualifications
- English and Maths GCSE (Essential)
- Proficient in Microsoft Suite (Essential)
- Great active listening skills.
- Experience in a customer facing role, i.e. customer service, retail or hospitality (Beneficial)
- Experience in telesales and cold calling (Beneficial)
Personal Attributes
- Passionate about customer support.
- Strong communicator.
- Resilient – navigate challenges with determination, viewing obstacles as learning opportunities.
- Detail-orientated with a high level of organisation.
- Patience – persistent but not belligerent.
What We Offer
- Competitive salary.
- Quarterly paid uncapped commission structure.
- An enhanced annual leave entitlement.
- The option to buy or sell days.
- Employee recognition events, awards, and incentives.
- Paid volunteering day.
- Hybrid working (post probation).
- Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP).
- Retail and hospitality discounts through Perkbox.
- Partner discounts through O2 Open
Interview Process
- Our team will carefully review your CV to ensure it matches the requirements for the role.
- If your CV matches our requirements, our Recruitment and Learning Specialist will give you a call to chat about the role, your experience, and answer any questions you might have.
- This position is then a 1 stage interview process.
Please Note
We embrace diversity and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
We are committed to providing reasonable adjustments throughout our application and interview process to ensure you can showcase your best self.
We prioritise our employees' well-being and recognise the importance of a healthy work-life balance. We offer flexible working patterns and alternatives to full-time work, and we are dedicated to finding the best solution that fits your lifestyle and needs.
Disclosure and barring (DBS) check
As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.
AI and Technology
While we utilise AI and technology to support elements of our recruitment process, human review remains an integral part of our approach. We guarantee that all applications are reviewed by a member of our internal recruitment team as part of our selection process.
Note to Recruitment Agencies
We truly appreciate your interest in assisting us, but at this time, we are focusing on direct applications and managing our recruitment process in-house. Thank you for your understanding and cooperation.
Job Types: Full-time, Permanent
Pay: From £25,284.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Ability to commute/relocate:
- Market Harborough LE16 7QU: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why are you interested in a career in Sales?
Work authorisation:
- United Kingdom (required)
Work Location: In person
