Process agent Work, Jobs in Preston, Eng (with Salaries)

Travel Support Advisor Air & Ground
dnata —Preston
- Hotel
- IT
- Communication skills
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- In-person
- Employee assistance programme
- Employee discount
Quick apply
8d
Paralegal- Debt Recovery
Brabners —Preston
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
8d
Operations Coordinator UK & IRE
Paltank Ltd —Southport
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Analysis skills
Quick apply
7d
Block Manager
The Heaton Group —Wigan
- Up to £37,000 a year
- Full-time
- Microsoft Outlook
- Team management
- Free parking
Quick apply
6d
Travel Support Advisor Air & Ground
dnata Travel —Leyland
- Hotel
- IT
- Communication skills
Legal Administrator
Walker Wise Solicitors —Accrington
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Renewals Agent
The Granite Group —Formby
- £13,289.41 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
Credit Controller
IM Group Services Limited —Blackburn
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
Quick apply
2d
Residential Conveyancing
Napthens LLP —Preston
- Full-time
- Business development
- Mentoring
- Communication skills
Quick apply
13d
Letting Agent
The Letting Experts —Southport
- £70,000 - £100,000 a year
- Remote
Quick apply
Account Manager - Retail & Managing Agents
Parkingeye Limited —Chorley
- £27,000 - £32,000 a year
- Full-time
- English
- Quality control
- Computer skills
Quick apply
13d
Residential Conveyancer
Capital Property Lawyers —Southport
- £25,420.00 - £56,201.42 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Work from home
- Employee discount
Quick apply
3d
Import/ Export Specialist
AVK —Haydock
- Full-time
- Communication skills
- Annual leave
Quick apply
Reservations Manager
Hampton by Hilton Blackpool —Blackpool
- £36,000 a year
- 8 hour shift
- Data analysis skills
- Hotel
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Children's Services Manager - Supported Accommodation (23529)
Barnardo's —Lancaster
- £44,807 - £60,106 a year
- Hybrid work
- Annual leave
- Employee assistance programme
1d
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Project management
- Employee assistance programme
- Employee discount
Credit Controller
AIS —Skelmersdale
- Up to £35,000 a year
- Full-time
- Communication skills
- Employee assistance programme
6d
Cruise Travel Sales Specialist
Jobflex —Prestwich
- From £30,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
6d
Conveyancing Fee Earner - Hybrid
Mallory Pryce —Bolton
- Up to £45,000 a year
- Hybrid work
- Accounting
Quick apply

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Travel Support Advisor Air & Ground

dnata -
Preston

Apply Now

Job details

Permanent

Qualifications

GCSE
IT
Communication skills

Full job description

Job Title: Travel Support Advisor – Air & Ground Operations

Location: Leyland, Preston

dnata Travel Group B2B is the UK’s biggest B2B-only tour operator and comprises of flagship brand Gold Medal and three specialist brands – Pure Luxury, Cruise Plus and Incredible Journeys. We pride ourselves on our truly ‘agents-first’ approach and our strong mutually beneficial and supportive relationships with a huge range of supplier partners across the industry. We are part of the Emirates group.

We are now recruiting for a Travel Support Advisor to manage and action involuntary changes to customer travel arrangements, including airline schedule changes, flight cancellations, ticketing deadlines, and ground service modifications. This role ensures timely communication with customers and effective resolution of disruptions, working in a customer-centric manner to minimize inconvenience and protect business interests.

Job Accountabilities

Monitor and manage electronic airline queues, ensuring timely action and clearance in line with agreed performance targets
Process airline notifications promptly to ensure tickets are issued within required timeframes
Coordinate changes to air travel arrangements, including necessary updates to associated services such as hotel bookings, transfers, and car hire
Communicate flight schedule changes to direct customers and travel agents via phone, email, etc., and update all affected package components and documentation accordingly
Apply ABTA/ATOL guidelines to ensure customer arrangements comply with industry and company policies
Provide support during crisis situations (e.g. adverse weather, natural disasters, political unrest) to maintain customer service continuity
Inform customers and agents of accommodation renovations and manage any resulting changes, including relocations due to hotel closures, overbookings, or major refurbishments
Respond to supplier communications within 72 hours and update customers or agents with relevant changes
Negotiate with suppliers to secure the best possible outcomes for both the customer and the business
Uphold GDPR standards and maintain a consistently professional approach in all interactions
Collaborate effectively with team members and cross-functional teams to resolve customer issues
Take ownership of personal development to enhance the customer experience
Support the team manager in achieving service level targets and provide feedback on system issues and improvement opportunities
Consistently demonstrate dnata Travel Group’s Vision, Mission, and Values in daily work

To be considered for this role, we need you to have the following skills, experience and qualifications:

GCSE Grade A*-C/9-4 in English and Maths or equivalent
Great communication skills – verbal & written
Able to deliver a difficult message with empathy and remain calm
Customer focussed
IT literate with great keyboard skills
Accuracy and attention to detail
Great team player with a positive attitude
Problem solving skills
Adaptable and able to work under pressure
Numerate

Desirable:

Experience with GDS /travel systems
Previous travel industry or contact centre experience

Apply Now

Refine Your Search

process agent jobs in preston, eng

Travel Support Advisor Air & Ground

Call Centre Agent

Paralegal- Debt Recovery

Operations Coordinator UK & IRE

Block Manager

Travel Support Advisor Air & Ground

Legal Administrator

Renewals Agent

Credit Controller

Residential Conveyancing

Letting Agent

Account Manager - Retail & Managing Agents

Residential Conveyancer

Import/ Export Specialist

Reservations Manager

Children's Services Manager - Supported Accommodation (23529)

Talent Acquisition Partner

Credit Controller

Cruise Travel Sales Specialist

Conveyancing Fee Earner - Hybrid

I want to receive the latest job alerts for process agent in preston, eng

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