Service desk support Work, Jobs in Stepps, Nlk (with Salaries)

Service Desk Co-ordinator
RSG Building Services Ltd —Glasgow
- £27,000 - £33,000 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
2d
Receptionist/Customer Service
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £25,000 - £29,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Gym membership
Quick apply
Receptionist/Administrator
Circle Scotland CIC —Glasgow
- £13.45 an hour
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Free parking
- Annual leave
Quick apply
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Travel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
10d
Front of House - Day
Urbanbubble —Glasgow
- £26,950 - £29,850 a year
- Full-time
- Microsoft Outlook
- Front desk
- Guest services
- Annual leave
- Referral programme
Quick apply
9d
Helpdesk Controller
SOLIS GROUP —Glasgow
- £26,000 - £29,000 a year
- Full-time
- Analysis skills
- Organisational skills
- IT
- Free parking
Quick apply
4d
Patient Services Team Lead - Outpatients
Elanic —Glasgow
- £35,000 a year
- Full-time
- Microsoft Outlook
- Hospital
- Administrative experience
- Employee discount
- Sick pay
Quick apply
4d
IT Support Manager
Caledonian Technology Group Ltd —Glasgow
- £3,700 - £5,500 a month
- Full-time
- Management
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Meter Data Technician - Scotland Floater
Stark —Scotland
- Full-time
- Customer service
- Driving
- Computer skills
Quick apply
2d
Front Office Guest Service Assistant
Aimbridge Hospitality EMEA —Hamilton
- £12.71 an hour
- Part-time
- Bar
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
5h
Help Desk Assistant - Facilities
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Microsoft Word
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
1d
Dental Practice Receptionist
Crowns Dental Care —Bellshill
- £20,000 - £23,000 a year
- Inventory control
- Computer literacy
- Administrative experience
- Free parking
Quick apply
Specialist 1 COMAH
Scottish Environment Protection Agency —Motherwell
- £59,118 - £65,311 a year
- Full-time
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Employee discount
5d
Medical Receptionist
Westfield Medical Practice —Johnstone
- £12.71 - £13.00 an hour
- Part-time
- Inventory control
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
11d
IT Support Technician
Brooklyn Travel —Glasgow
- Azure
- AWS
- SharePoint
Quick apply
Service Desk Manager
GAP Group —Glasgow
- Full-time
- Continuous improvement
Emergency Department Receptionist
NHS Scotland —Wishaw
- £29,103 - £31,409 a year
- Weekend availability
- Computer literacy
- Data entry
- Front desk
- Annual leave
- Sick pay
2d
Front of House Receptionist
STEP —Stirling
- £8,292.80 a year
- Part-time
- CRM software
- Microsoft Outlook
- Computer literacy
Quick apply
6d

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Service Desk Co-ordinator

RSG Building Services Ltd
Glasgow

Quick apply

Job details

Full-time
£27,000 - £33,000 a year
2 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Supplier ordering
Customer service call handling
Driving Licence
Report writing
Inbound customer enquiry call handling
Client engagement
Administrative support experience
Microsoft Office Suite
Administrative experience
Purchase order creation
Appointment booking and call handling
Procurement support
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills
Project progress tracking
Progress tracking
Time management
Rota coordination

Full job description

Job Title: Service Desk Coordinator
Location: Glasgow East
Reports To: Service Manager
Employment Type: Full-time (37.5 hours)

Position Overview:

We are seeking a proactive, organised, and customer-focused Service Coordinator to join our small engineering business. This role is key to ensuring efficient scheduling, communication, and support for our engineering service team. The Service Coordinator will also play a vital role in delivering a high standard of customer service by being the first point of contact for clients, ensuring their needs are met promptly and professionally. The ideal candidate will thrive in a fast-paced environment, balancing multiple priorities while maintaining strong client relationships and supporting the smooth operation of our service department.

Key Responsibilities:

Job Scheduling and Planning

Coordinate and schedule service jobs, routine maintenance, and emergency call-outs.
Acting as the first point of contact for the engineering workforce and sub-contractors
Updating and closing out Reactive, PPM and Quoted jobs
Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates
Assign engineers/technicians based on skill set, location, and availability.
Monitor job progress and update schedules as needed.

Customer Communication:

Principal point of contact for customer enquiries, incoming calls, and new work requests.
Maintain professional communication with clients regarding appointments, updates, and follow-ups.
Handle customer queries and escalate issues where necessary.

Job Administration & Reporting:

Create and manage work instructions, job sheets, and service documentation.
Track service job completion and ensure accurate data entry.
Prepare reports on job status and quote status.
Coordinating and supporting our Project Manager in project works across various projects including but not limited to general project administration, requesting quotations, and raising PO’s

Finance

Job costing and invoicing on coupa supplier portal

Engineer Support:

Provide logistical support to engineers (parts, access arrangements, job documentation).
Maintain service stock levels and coordinate with suppliers when needed.

System & Process Management:

Use Joblogic service management software to schedule and track jobs, manage customer records, generate work orders, and ensure accurate job documentation.
Maintain up-to-date data in Joblogic including customer details, engineer schedules, parts usage, and job status.

Qualifications & Skills:

Friendly, approachable, and professional manner when dealing with clients and team members.
Previous experience in service coordination, scheduling, or administrative roles (engineering or technical industry preferred).
Proficiency in Joblogic or similar service management software is desirable.
Strong organisational and time management skills.
Excellent communication skills – both verbal and written.
High attention to detail and accuracy in administrative tasks.
Proficiency with Microsoft Office (especially Outlook, Excel)
Comfortable working in a small, close-knit team and contributing to a supportive work culture
Ability to work independently

Essential

Prior experience in similar role
Knowledge of Job Logic
Experience working in a busy high paced environment

Desirable:

Knowledge of engineering services.
Experience in a small business.
Knowledge of Coupa supplier portal

Job Type: Full-time

Pay: £27,000.00-£33,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in stepps, nlk

Service Desk Co-ordinator

Receptionist/Customer Service

Receptionist/Administrator

IT Support Services Technician

Customer Service Advisor

Front of House - Day

Helpdesk Controller

Patient Services Team Lead - Outpatients

IT Support Manager

Service Desk Engineer

Meter Data Technician - Scotland Floater

Front Office Guest Service Assistant

Help Desk Assistant - Facilities

Dental Practice Receptionist

Specialist 1 COMAH

Medical Receptionist

IT Support Technician

Service Desk Manager

Emergency Department Receptionist

Front of House Receptionist

I want to receive the latest job alerts for service desk support in stepps, nlk

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