Patient access occupations Work, Jobs in Govan, Glg (with Salaries)

Patient Care Advisor
Simple Online Healthcare —Glasgow
- £27,979 - £28,479 a year
- Full-time
- Hybrid work
- CRM software
- Life insurance
11d
Medical Administrator/Receptionist
Shields Medical Practice —Glasgow
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
9h
Medical Receptionist
Mount Pleasant Practice —Greenock
- From £12.73 an hour
- Part-time
- Customer service
- Administrative experience
- Typing
Quick apply
Admin Assistant - Trauma & Orthopaedics
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Computer literacy
- English
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Patient Retention & Experience Specialist
Canova Medical —Glasgow
- From £30,000 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
1d
Clerical Officer
NHS Scotland —Blantyre
- £26,696 - £28,988 a year
- Call to connect
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Sick pay
5d
Service Coordinator
Ayrshire Cancer Support —Kilmarnock
- £13.91 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
11d
SWRK 5037 - G2 Scheduling Assistant - East Kilbride (609136, 605461, 608972) - 5037
South Lanarkshire —East Kilbride
- £21,994 - £22,309 a year
- Weekend availability
- Military
- Computer literacy
- English
- Annual leave
- Employee assistance programme
Treatment Coordinator/Receptionist
Aura Dentistry&Facial Aesthetics —Glasgow
- From £13 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1d
Patient Coordination Centre Coordinator
NHS Scotland —Clydebank
- £29,103 - £31,409 a year
- Customer service
- Organisational skills
- Communication skills
1d
Support Worker - Urology Oncology- Single Point of Contact Post
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Part-time
- Military
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Clerical Officer/Receptionist - Primary Care & Community Services
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Part-time
- Customer service
- English
- School
- Annual leave
- Employee assistance programme
5d
Relief Medical Secretary - General Medicine B4
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Part-time
- Hospital
- Organisational skills
- Business
- Annual leave
- Employee assistance programme
Multi-Disciplinary Team Secretary - Community Mental Health
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Full-time
- Annual leave
- Employee assistance programme
12d
Medical Receptionist/Medical Typist
The David Elder Medical Practice —Glasgow
- From £12.71 an hour
- Full-time
- Computer literacy
- GP surgery experience
- Typing
Quick apply
17h
Medical Receptionist
The Victoria Practice —Glasgow
- From £13.50 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- Computer skills
- Annual leave
- Employee discount
Quick apply
Medical Receptionist
KERSLAND HOUSE SURGERY —Glasgow
- From £13.48 an hour
- Part-time
- Computer literacy
- Administrative experience
- Data entry
- Free parking
- Annual leave
Quick apply
14d
Helpline Advisor
Circle Health Group —Glasgow
- £24,947 a year
- Full-time
- Sales
- Customer service
- Employee discount
- Life insurance
GP Practice Recpetion/Administrator
Stepps Surgery —Stepps
- £13.52 - £14.00 an hour
- Part-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Dental Receptionist
S&A Smile Clinic —Glasgow
- From £14 an hour
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
7d

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Patient Care Advisor

Simple Online Healthcare -
Glasgow

Apply Now

Job details

Full-time
£27,979 - £28,479 a year
11 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

CRM software
Zendesk

Full job description

About the Role

We’re looking for a Customer Service Advisor to join our frontline Patient Care Team, supporting patients at key moments in their healthcare journey. This is a fast-paced, high-volume role where empathy, accuracy, and ownership matter just as much as speed.

You’ll be the first point of contact for patients across multiple channels, helping them understand their options, resolve issues, and feel confident they’re being cared for. Every interaction counts, and you’ll play a direct role in shaping the patient experience. If you enjoy problem-solving, take pride in doing things properly, and want to work in a team that genuinely cares about patients and each other, this role could be a great fit.

What You’ll Be Responsible For

Deliver clear, accurate, and compassionate support to patients across all contact channels Take full ownership of patient queries from first contact through to resolution
Manage both routine and more complex issues, escalating appropriately when required
Work closely with pharmacy, clinical, and logistics teams to resolve patient concerns
Accurately record all interactions and actions within internal systems Follow company processes, regulatory requirements, and GDPR at all times
Contribute ideas to improve service quality, efficiency, and the patient journey Take part in training, coaching, and quality improvement activity

What We’re Looking For

Essential:

Previous experience in a contact centre or call centre environment
Confident communicator with strong written and verbal skills
Comfortable handling sensitive conversations with empathy and professionalism
Able to work at pace while maintaining accuracy and attention to detail
Organised, reliable, and confident managing multiple priorities

Desirable:

Experience using CRM systems (Zendesk experience is advantageous
Experience working in a regulated, healthcare, or customer-critical environment

This Role Will Suit Someone Who

Naturally puts patients and customers first
Takes responsibility and sees issues through to completion
Stays calm and solutions-focused under pressure
Is open to feedback and keen to develop their skills
Enjoys being part of a collaborative, supportive team

Why Join Us

You’ll be joining a purpose-led organisation focused on improving access to healthcare and delivering high-quality patient experiences. Make a meaningful difference to patients every day Learn and grow through structured training and development Move to a flexible hybrid working model after training Be part of a supportive, inclusive team culture

Salary: £27,979. Increasing to £28,479 after probation.

Hours: 40 a week, 5 over 7 days

Location: 77 Dunn Street Glasgow. Role is office based until probation is passed at which point the role then moves to hybrid working.

Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application

Basics you can expect:

️ 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days

Extra day off for your birthday

Company share scheme

Bupa Private Healthcare

‍‍ Life Insurance

Income Protection

Cycle to Work Scheme

My Gym Discounts

Enhanced Company pension scheme

Quarterly Team Training and Social Budget

Enhanced Maternity and Paternity Leave

Rewarding bonus incentive scheme

️ 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.

️ Love2Shop Discount

Hybrid working

Office extras:

Fresh fruit

A free coffee machine

The Simple Online Healthcare Promise:

Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.

Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.

Ready to make a difference? Apply now!

Simple Online Healthcare is proud to be an Equal Opportunity Employer.

Apply Now

Refine Your Search

patient access occupations jobs in govan, glg

Patient Care Advisor

Medical Administrator/Receptionist

Medical Receptionist

Admin Assistant - Trauma & Orthopaedics

Patient Retention & Experience Specialist

Clerical Officer

Service Coordinator

SWRK 5037 - G2 Scheduling Assistant - East Kilbride (609136, 605461, 608972) - 5037

Treatment Coordinator/Receptionist

Patient Coordination Centre Coordinator

Support Worker - Urology Oncology- Single Point of Contact Post

Clerical Officer/Receptionist - Primary Care & Community Services

Relief Medical Secretary - General Medicine B4

Multi-Disciplinary Team Secretary - Community Mental Health

Medical Receptionist/Medical Typist

Medical Receptionist

Medical Receptionist

Helpline Advisor

GP Practice Recpetion/Administrator

Dental Receptionist

I want to receive the latest job alerts for patient access occupations in govan, glg

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