Digital museum Work, Jobs in London (with Salaries)

Service Now System Administrator
Victoria and Albert Museum —London
- £47,500 a year
- Employee assistance programme
- Employee discount
12h
Senior Membership Events Officer
Victoria and Albert Museum —London
- £32,000 - £35,000 a year
- Employee assistance programme
- Employee discount
8d
Legal Counsel (12 month fixed term)
Science Museum Group —London
- £67,091 a year
- Full-time
- Contracts
- Annual leave
- Employee assistance programme
8d
Driver Technician - Iver
Constantine —Iver
- £50,000 - £65,000 a year
- Full-time
- Customer service
- Hotel
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Assistant Curator
Victoria and Albert Museum —London
- £28,520 - £32,952 a year
- Employee assistance programme
- Employee discount
Art Handler (Casual)
Royal Academy of Arts —London
- £20.63 an hour
- Part-time
- English
- Communication skills
13d
Learning Producer - DesignLab Nation
Victoria and Albert Museum —London
- £35,561 a year
- Travel
- Employee assistance programme
- Employee discount
1d
Collections Information Assistant
The Peninsular and Oriental Steam Navigation Company —London
- Microsoft Excel
- Microsoft Office
- No degree
Quick apply
8d
Retail Sales Advisor (Fixed Term Contract)
Science Museum Group —London
- £14.80 an hour
- Full-time
- Sales
- Customer service
- Merchandising
- Annual leave
- Employee assistance programme
6d
Cataloguer, Old Master Paintings
Sotheby's —London
- Doctoral degree
- Sales
- Analysis skills
2d
Digital Account Director- AKA London- July 2026
AKA —London
- Hybrid work
- Communication skills
Quick apply
14d
Junior Duty Manager
Moco Museum —London
- Weekend availability
- Customer service
- English
- Business
- Employee discount
- Flexible schedule
Quick apply
Digital Media Manager
AKA —London
- Hybrid work
- Communication skills
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
8d
Commercial Host
Moco Museum —London
- From £12.71 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Product Manager
The Natural History Museum —South Kensington
- £53,200 a year
- Hybrid work
- English
- Employee discount
- Life insurance
3d
Freelance Web Designer
Gunnersbury Park and Museum —London
- £40 an hour
- Temporary
- Hybrid work
- Free parking
- Work from home
Quick apply
Senior Digital Marketing & Audience Insight Manager - Content
The City Of London —London
- £49,140 - £55,000 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
22h
Artist Manager (Account & Project Manager)
Avant Arte —London
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Communication skills
Quick apply
Head of Wellcome Collection Digital
Wellcome Trust —London
- £81,440 - £101,800 a year
- AI
14d
Training & Capacity-Building Manager, DiSSCo UK
The Natural History Museum —South Kensington
- £47,300 a year
- Hybrid work
- English
- Travel
- Employee discount
- Life insurance
14d

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Service Now System Administrator

Victoria and Albert Museum -
London

Apply Now

Job details

Permanent
£47,500 a year
12 hours ago

Benefits

Company pension
Canteen
Employee assistance programme
Employee discount

Qualifications

ITIL
ServiceNow
Digital design

Full job description

Salary £47,500
Location Cromwell Road, London
{Mergefield Value}
{Mergefield Value}

This is a permanent, full time vacancy that will close in {x} days at {xx: xx} BST.

The Role

The ServiceNow Administrator is responsible for the end-to-end management, optimisation, and governance of our ServiceNow platform. It is a pivotal role for the V&A to drive value from the system, optimise return on investment, establish robust asset management processes, improve incident and problem resolution times, create a clear Service Catalogue, and deliver a better end user experience.

1. Platform Administration — Configure, maintain, and enhance ServiceNow modules including ITSM and ITOM
2. User & Access Management — Define access processes, manage roles/permissions, and ensure compliance and security.
3. Workflow & Automation Development — Build workflows, business rules, UI policies, and automation to streamline processes.
4. CMDB Governance — Own CMDB structure, standards, data quality, Discovery, and Service Mapping.
5. Data Management — Maintain data accuracy, integrity, and completeness across imports, exports, and integrations
6. Reporting & Analytics — Develop dashboards, scheduled reports, and notifications to support insights and decision-making.
7. System Maintenance & Upgrades — Coordinate patches, upgrades, testing cycles, and minimise user disruption.
8. User Support & Training — Troubleshoot issues, work with ServiceNow support, and train end-users and stakeholders.
9. Vendor & Third-Party Management — Manage relationships with ServiceNow and external configuration/development partners.
10. ITIL-Aligned Service Management — Apply ITIL v4/v5 principles to support consistent, high-quality service operations.

What we're looking for
Service Now administration experience
Experience designing and implementing workflows and automations
Experience designing and building reports and dashboard
ITIL aligned Service Management - ITIL v4 or v5 required
Excellent attention to detail - ensuring strict data governance
User and role access management - ensuring compliance and security
Analytical problem solving
Clear communication and collaboration
Ownership and accountability
Shares our Values of Sustainability, Equity, Creativity, Collaboration & Generosity

The V&A

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.

Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:

To create a world class visitor and learning experience across all V&A sites and collections.
Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
Expand the V&A's international reach, reputation and impact.
To operate with financial and organisational initiative and efficiency.
Showcase the best of digital design and deliver an outstanding digital experience.
Diversify and increase private and commercial funding sources.

The Benefits

Benefits

Generous pension scheme

29 days plus bank holidays

Flexible working

Tickets to V&A exhibitions

Subsidised staff canteen

25% discount in V&A shops

Give as you earn scheme

Bicycle loan

Interest-free season ticket

Interest-free rental deposit loan

Free safety checks and small repairs to your bike with Doctor Bike

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Wide range of training and professional development opportunities

Employee Assistance Programme

Staff diversity networks

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ED&I at The V&A

At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:

The Disability Confident Employer scheme offers guaranteed interviews – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;
Providing an inclusive and accessible recruitment process.
Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.
Supporting employees and adjustments during employment.

In some circumstances, such as when we receive a high volume of applications that meet the minimum criteria, we may not be able to guarantee an interview under the scheme. In these cases, we will interview only the highest-scoring applicants, from both people with disabilities and people without a disability.

Job Descriptions are currently uploaded as PDF's, if for any reason you require the documents in Word Format, please email [email protected] with your request.

Apply Now

Refine Your Search

digital museum jobs in london

Service Now System Administrator

Senior Membership Events Officer

Legal Counsel (12 month fixed term)

Driver Technician - Iver

Assistant Curator

Art Handler (Casual)

Learning Producer - DesignLab Nation

Collections Information Assistant

Retail Sales Advisor (Fixed Term Contract)

Cataloguer, Old Master Paintings

Digital Account Director- AKA London- July 2026

Junior Duty Manager

Digital Media Manager

Commercial Host

Product Manager

Freelance Web Designer

Senior Digital Marketing & Audience Insight Manager - Content

Artist Manager (Account & Project Manager)

Head of Wellcome Collection Digital

Training & Capacity-Building Manager, DiSSCo UK

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