Technical support occupations Work, Jobs in Shotts, Nlk (with Salaries)

Technical Analyst
NTT Ltd —Glasgow
- Analysis skills
- Communication skills
Tech Team Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Computer literacy
- Administrative experience
- Business development
G3 Service Centre Engineer
South Lanarkshire Council —South Lanarkshire
- £25,336 - £25,895 a year
- Part-time
- Military
- English
- Annual leave
- Employee assistance programme
10d
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- IT
9d
Senior Service Desk Analyst
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Flexible schedule
11d
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
5d
IT Support Technician
McConnell Ltd —Glasgow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Windows
Quick apply
11d
Technical Support Assistant (2 Posts Incl 1 Temp) - REQ06098
North Lanarkshire Council —Motherwell
- £31,541 - £34,307 a year
- Temporary
- Communication skills
- Annual leave
6d
Deskside Support Engineer
Hexaware Technologies —Glasgow
- £29,000 - £32,000 a year
- Software troubleshooting
- Laboratory experience
- Windows
- Flexible schedule
Quick apply
IT Support Engineer
RG Computers —Penicuik
- £20,000 - £23,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
- Work from home
Quick apply
10d
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
6d
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
IM&T Technician
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Monday to Friday
- Hybrid work
- Customer service
- No degree
- IT
3d
IT 1st Line Support (UK)
Sign Language Interactions Ltd —Glasgow
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Excel
- Azure
- Salesforce
- Referral programme
- Sick pay
Quick apply
14d
IT Support Technician
Brooklyn Travel —Glasgow
- Azure
- AWS
- Driving
Quick apply
3d
1st/2nd Line Support Technician
Entire IT Solutions —Edinburgh
- £24,000 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
6d
Onsite Technical Services
Fujitsu —Edinburgh
- Full-time
- Bar
- Windows
- Microsoft Office
12d
IT Field Service Engineer - Microminder
DD Products & Services —Glasgow
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Computer networking
Quick apply
13d
IT Support Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- Hybrid work
- IT
12d
Sonata Application Support Analyst
Royal London —Glasgow
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
14d

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technical support occupations jobs near shotts, nlk

Technical Analyst

NTT Ltd -
Glasgow

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Job details

Qualifications

Triage
Analysis skills
Application support
Communication skills

Full job description

The team youll be working with:
The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution.

What youll be doing:
Support & Triage

Triage and respond to incoming support tickets in a timely and professional manner
Act as the first point of contact for end users for the application issues
Gather sufficient detail from users to accurately diagnose issues

Monitoring & Analysis

Monitor application logs and dashboards to identify errors or abnormal behaviour
Analyse runtime errors and system messages to understand root causes
Spot recurring themes or patterns in support issues and escalate appropriately

Troubleshooting & Debugging

Troubleshoot and debug issues to determine whether they relate to:
User error
Frontend (FE) issues
Backend (BE) issues
Reproduce issues where possible to support diagnosis and resolution
Retest solutions with users after issue resolution

Collaboration & Continuous Improvement

Work closely with frontend, backend, and product teams to support issue resolution
Work closely with end users to triage and resolve issues working with other suppliers where necessary
Help improve support processes by identifying common user errors and system weaknesses
Contribute to knowledge bases, FAQs, or guidance to reduce repeat issues

What experience youll bring:

Experience in application support, technical triage, or production support roles
Strong analytical and problemsolving skills
Ability to read logs and interpret technical error messages
Clear and confident written and verbal communication skills
Comfortable working across technical and non-technical audiences

Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R Make this the place where you belong, learn, and build your network. Make this the place whereyougrow.

what well offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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technical support occupations jobs in shotts, nlk

Technical Analyst

Tech Team Executive - Glasgow

G3 Service Centre Engineer

Digital Help Desk Apprentice

Senior Service Desk Analyst

Technical Support Analyst

IT Support Technician

Technical Support Assistant (2 Posts Incl 1 Temp) - REQ06098

Deskside Support Engineer

IT Support Engineer

IT Support Technician

Technical Analyst

IM&T Technician

IT 1st Line Support (UK)

IT Support Technician

1st/2nd Line Support Technician

Onsite Technical Services

IT Field Service Engineer - Microminder

IT Support Apprentice

Sonata Application Support Analyst

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