E commerce manager Work, Jobs in Hatton, War (with Salaries)

Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
2d
Business Development Manager
ProCartuk Ltd —Birmingham
- Up to £65,253.31 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
13d
Category Manager
DS Smith —Solihull
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Marketing
- Employee assistance programme
- Employee discount
2d
Training Advisor
Coventry and Warwickshire Chamber Training —Coventry
- £27,500 - £30,000 a year
- Part-time
- Microsoft Excel
- Travel
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
11d
Growth & Performance Marketing Manager
Revolve Medicare —Birmingham
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Employee discount
Quick apply
2d
Regional Business Development Manager - Airfreight
DHL —Birmingham
- Full-time
- Continuous improvement
- Product management
- Employee assistance programme
1d
Digital Trading Lead
Sainsbury's —Coventry
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
1d
Team Leader (AM)
ID Logistics & Transport Ltd —Rugby
- £14.06 an hour
- Full-time
- Warehouse experience
- In-person
- Communication skills
Quick apply
9d
HGV Technician
DPD Group UK —Oldbury
- Up to £58,000 a year
- Full-time
- Organisational skills
- Automotive diagnostics
- Mechanical knowledge
- Free parking
Quick apply
HGV Technician - Nights
DPD Group UK —Smethwick
- Up to £63,000 a year
- Full-time
- Organisational skills
- Automotive diagnostics
- Mechanical knowledge
- Free parking
Quick apply
E-commerce IT Manager
Bramah Safeguarding CIC —Birmingham
- £60,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Inventory Controller
Farfill —Coventry
- £25,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
4d
Stock Manager
ID Logistics & Transport Ltd —Rugby
- £45,000 a year
- Full-time
- Warehouse experience
- In-person
- Communication skills
Quick apply
2d
Sr. Portfolio Manager, VWR Brand Equipment & Instruments
Avantor —Husbands Bosworth
- Full-time
- Sales
- Master's degree
- Analysis skills
8d
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
5d
Branch Supervisor (Part Time)
i24 Group —Aston
- From £20,000 a year
- Part-time
- Management
- Administrative experience
- Supervising experience
Quick apply
6h
IT Manager
Jewellery Quarter Bullion Ltd —Birmingham
- Up to £60,000 a year
- Full-time
- IT
- Linux
- In-person
- Store discount
- Profit sharing
Quick apply
4d
Retail Pricing Manager
Halfords —Redditch
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Annual leave
- Employee discount
8d
Transformation Programme Manager - Oldbury
DPD Group UK —Oldbury
- Full-time
- Leadership
- Free parking
Quick apply
Ecommerce Coordinator
GXO Logistics —Banbury
- £13.75 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Warehouse experience
- Annual leave
- Employee assistance programme
3d

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Customer Experience Manager

Allgrounder Outdoor and Mobility Services
Coventry

Quick apply

Job details

Permanent | Full-time
£36,000 - £46,000 a year
2 days ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Coventry has a strong retail, engineering and distribution economy supported by excellent transport connections across the Midlands. At Allgrounder Outdoor and Mobility Services, we provide outdoor equipment, mobility products, cycling accessories and practical customer support through retail and online channels.

We are looking for a Customer Experience Manager who can take ownership of customer service quality, complaint resolution and the overall customer journey. You will work closely with sales, e commerce, logistics, product and technical support teams to ensure that customers receive clear information, dependable service and timely assistance.

This role is suited to an experienced customer service professional who can manage a team, analyse customer feedback and improve service processes. You will help reduce recurring issues, strengthen customer satisfaction and maintain consistent service standards across telephone, email, online and aftersales channels.

Key Responsibilities

Customer Experience Management: Oversee the customer journey from initial enquiry and purchase through delivery, product support and aftersales service.
Team Leadership: Manage customer service advisers and support employees while setting clear expectations and monitoring performance.
Complaint Resolution: Handle escalated complaints professionally and coordinate fair, timely and practical resolutions.
Service Standards: Develop and maintain customer service procedures, response standards and quality expectations.
Customer Feedback: Review surveys, reviews, complaints and direct feedback to identify recurring concerns and improvement opportunities.
Performance Monitoring: Track response times, resolution rates, customer satisfaction, repeat contacts and service quality indicators.
Cross Functional Coordination: Work with sales, logistics, e commerce and product teams to resolve customer issues and improve service delivery.
Order Support: Ensure that customers receive accurate updates regarding orders, stock availability, dispatch, delivery and returns.
Returns and Refunds: Oversee complex returns, exchanges, refunds and warranty concerns in line with company procedures.
Process Improvement: Introduce practical improvements that reduce customer effort, delays and repeated service failures.
Training and Coaching: Provide coaching, product guidance and service training to customer support employees.
Customer Communication: Review templates, service notices and customer information to ensure that communication remains clear and consistent.
Reporting: Prepare regular reports covering customer satisfaction, complaints, service trends and improvement activity.

What We Are Looking For

Experience: At least 4 years of experience in customer service, customer experience, retail operations or aftersales support, including supervisory responsibility.
Education: Bachelor degree, diploma or recognised qualification in Business, Customer Service, Retail Management or a related discipline.
Customer Service Knowledge: Strong understanding of complaint handling, service recovery, customer communication and performance management.
Leadership: Ability to supervise employees, organise workloads and maintain service quality during busy periods.
Analytical Skills: Ability to review customer feedback and service data and turn findings into practical improvements.
Problem Solving: Ability to investigate customer concerns, coordinate internal responses and reach appropriate resolutions.
Retail Awareness: Experience supporting customers in retail, e commerce, mobility products, cycling or outdoor equipment is desirable.
Communication: Strong written and verbal communication skills with a professional and approachable manner.
Technology Skills: Proficiency in Microsoft Office, customer relationship management systems, helpdesk platforms and e commerce tools.
Organisation: Ability to manage escalations, deadlines and several service priorities at the same time.
Commercial Awareness: Understanding of customer retention, refunds, warranties and the commercial impact of service quality.
Professional Conduct: A responsible and confidential approach to customer information, complaints and sensitive cases.

Pay: £36,000.00-£46,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

e commerce manager jobs in hatton, war

Customer Experience Manager

Business Development Manager

Category Manager

Training Advisor

Growth & Performance Marketing Manager

Regional Business Development Manager - Airfreight

Digital Trading Lead

Team Leader (AM)

HGV Technician

HGV Technician - Nights

E-commerce IT Manager

Inventory Controller

Stock Manager

Sr. Portfolio Manager, VWR Brand Equipment & Instruments

Operations Supervisor, Quick Commerce

Branch Supervisor (Part Time)

IT Manager

Retail Pricing Manager

Transformation Programme Manager - Oldbury

Ecommerce Coordinator

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