Technical support Work, Jobs in Nuthall, Ntt (with Salaries)

Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
1d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
7d
Digital Inclusion Worker
Citizens Advice North East Derbyshire —Clay Cross
- £25,877 - £28,664 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Communication skills
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
- Life insurance
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
7d
Deskside Engineer 6mth FTC
Lawfront —Nottingham
- Full-time
- Writing skills
- Computer networking
- Communication skills
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Revenue Systems Enablement Partner
Ideagen —Nottingham
- Salesforce
- AI
- Communication skills
IT Security Specialist
Paul Smith —Nottingham
- Hybrid work
- Annual leave
- Employee discount
2d
Senior C&I Engineer - Information & Communications Technology (ICT)
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Mentoring
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Field Technician (DST113BC)
Discovery Schools Academies Trust —Leicester
- £28,605 - £31,029 a year
- Full-time
- Computer literacy
- Writing skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
8d
Digital Inclusion Worker
Citizens Advice —Clay Cross
- £25,877 - £28,664 a year
- Communication skills
1d
IT Service Desk Engineer (Worksop)
Vernacare International Ltd —Worksop
- Up to £30,000 a year
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel

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IT Support Specialist
XDM Business & Technology —Birmingham
CompTIA, Microsoft, ITIL, or another relevant IT qualification is desirable but not essential. Good communication skills with the ability to explain technical…
£30,000 - £40,000 a year
Quick apply
6h
IT Support
CTS Wholesale Ltd —Burton-On-Trent
Setting up users and customer website access. Helping with basic customer technical queries. Opportunity to participate in the company bonus scheme.
£26,500 a year
Quick apply
4d

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Senior 1st Line Support

VINCI Construction -
Risley

Apply Now

Job details

Permanent
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Customer service call handling
ITIL Certification
Incident queue management
GCSE
Mentoring junior staff
IT service management
Ticket management
Staff training
CompTIA Network+
Ticket management systems
Mentoring
Technical support incident logging
SharePoint
Technical writing
Customer support
NVQ
Professional development mentoring
Customer interaction
Training & development
AI
PowerShell scripting
PowerShell
CompTIA A+
Help desk

Full job description

Purpose of the Role:

The Senior 1st Line Support is a hands-on member of the Service Desk team, providing 1st line support to users across the UK platform and handling tickets from calls, emails, and the ITSM system alongside the 1st Line Support agents.

In addition to day-to-day ticket handling, the role acts as the first technical escalation point and day-to-day mentor for the 1st Line Support agents, raising the quality of investigation, driving first-time fix, and promoting a proactive and innovative approach to resolving tickets within the team. This is a technical role and does not include team leader or line management responsibilities.

Key Responsibilities:

Provide 1st line support for all SFIT users in the UK platform, managing tickets from calls, emails, and the ITSM system in line with business KPIs.

Approach tickets proactively and analytically, thinking issues through and applying structured investigation and diagnostics to maximise resolution at 1st line.

Act as the first technical escalation point for 1st Line Support agents, working tickets alongside them before any escalation to 2nd Line Support.

Review tickets proposed for escalation to 2nd Line Support to ensure all appropriate 1st line troubleshooting has been completed and documented.

Mentor and develop 1st Line Support agents through day-to-day coaching, shoulder-to-shoulder troubleshooting, and constructive feedback on ticket quality.

Champion first-time fix and support the Service Desk goal of resolving 95% of eligible tickets at 1st line.

Work closely with the Service Desk Administrator on escalation handling, backlog reduction, and customer feedback follow-up.

Ensure tickets are documented to a high standard, with clear troubleshooting notes, accurate categorisation, and timely updates to users.

Create, maintain, and quality-review knowledge articles to support 1st line resolution and consistent working practices.

Identify opportunities to script, automate, or improve repetitive day-to-day tasks and requests, engaging with relevant teams to implement solutions that close tickets faster and to a higher quality.

Make effective and appropriate use of available tools, including AI assistants, to support investigation, resolution, and knowledge creation, and promote the same proactive, innovative mindset within the 1st Line team.

Provide cover for 1st Line Support agents during leave, sickness, and site visits, helping maintain HQ desk coverage.

Act as a point of technical guidance at HQ when 2nd Line Support are unavailable or based off-site.

Support the onboarding, training, and development of apprentices and new starters within the Service Desk.

Support major incident response through call handling, triage, and communication when required.

Build and supply hardware as required.

Contribute to and lead projects within the operations teams.

Promote a high standard of customer service and professional communication across

Experience:

Essential:

. Minimum of 2 years’ experience working within a Service Desk or IT support environment, managing tickets within an ITSM tool.

Strong, methodical troubleshooting and investigation skills, with a proactive approach to ticket ownership, follow-up, and resolution.
Excellent customer-facing and interpersonal skills, with the patience and willingness to coach and develop junior colleagues.

Desirable:

Experience mentoring, buddying, or supporting the development of junior staff or apprentices.
Experience supporting a Microsoft 365 environment (e.g. Entra ID, Intune, Teams, SharePoint).
Experience creating or maintaining knowledge base articles and support documentation.

. Experience with scripting or automation (e.g. PowerShell, Power Automate) or using AI tools to support ticket resolution.

Qualifications:

Essential:

GCSE passes in English, Mathematics, and a science, with strong literacy and numeracy skills.
Competent in the use of Microsoft operating systems, Microsoft 365, and Service Desk / ITSM tools.

Desirable:

ITIL Foundation certification.

. Technical certifications (e.g. CompTIA A+, Network+, Microsoft fundamentals) or NVQ qualifications in a computing subject, or equivalent.

. Company Pension Scheme
. Private Medical Scheme
. Employee share scheme
. 25 days holiday (increasing to 26 days after 5 years’ service and increasing by 1 day each year up to 9 years service finishing on 30 days annual leave
. Option to buy, sell and carry over annual leave
. Personal Development & Further Education Support
. Long Service & Recognition Awards
. Free Employee Assistance Programme
. 18 Weeks Full Maternity Pay* (+21w SMP)
. Paternity leave

After 1 year of service.

About SFITUKSFITUK is the internal IT company for a large global construction company that specialises in soil, structural and nuclear engineering operating in over 100 countries. But we're more than one of the worlds leading construction companies. At SFITUK we're dedicated to building a culture that is a Great Place to Work. Where you are empowered to push the boundaries of your knowledge and skills in Information Technology to help unleash your full potential. There is no better place to work in within IT in the North West that will offer you challenges and opportunities that are part of a leading global organisation to keep you challenging yourself during your career at SFITUK. SFITUK is an inclusive culture that champions diversity and collaboration and are committed to lifelong learning, growth and development of all of our team.

Apply Now

Refine Your Search

technical support jobs in nuthall, ntt

Senior 1st Line Support

IT Support Technician

ICT Service Delivery Manager

Digital Inclusion Worker

Systems Support (Occupational Health)

End User IT Support Manager

First Line Analyst

Deskside Engineer 6mth FTC

Dropbox Hypercare - IT Service Support Agent

Revenue Systems Enablement Partner

IT Security Specialist

Senior C&I Engineer - Information & Communications Technology (ICT)

Digital Transformation - IT Service Support Agent

Field Technician (DST113BC)

Digital Inclusion Worker

IT Service Desk Engineer (Worksop)

FDS Installation Engineer

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