Guest service agent Work, Jobs in Mayfair (with Salaries)

Welcome Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
7d
Casual Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Part-time
- Hotel
Guest Services Centre Agent - Sheraton Grand London Park Lane
Marriott International, Inc —London
- £27,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Phone etiquette
20h
Doorperson
Rendall & Rittner —London
- £27,000 - £28,000 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
Front Desk Agent
4C Group —London
- £26,477.57 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Referral programme
Quick apply
8d
Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Reservation Agent
Frasers Hospitality —London
- Customer service
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Reservations Specialist
Edwardian Hotels London —London
- Full-time
- Customer service
- Hotel
- Communication skills
- Referral programme
Quick apply
1d
Sales & Reservations Coordinator
Hotel Indigo London Clerkenwell —London
- £30,000 a year
- Full-time
- Bar
- Hotel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Whatever Whenever Agent / Operator
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Employee discount
7d
Porter
Rendall & Rittner —London
- £27,500 a year
- Full-time
- Front desk
- Employee assistance programme
- Employee discount
Night Concierge
Rendall & Rittner —London
- £30,382 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
Reservations Agent - FTC
The Hoxton —London
- Full-time
- Life insurance
Quick apply
Reservation Agent
MERCURE —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Hotel
- Organisational skills
- Restaurant
- Employee discount
Quick apply
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
F&B Reservations Agent
The Chancery Rosewood —London
- Full-time
- Hotel
- Employee discount
- Life insurance
Quick apply

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Welcome Agent

Marriott International, Inc -
London

Apply Now

Job details

Full-time
7 days ago

Benefits

Company pension
Canteen
Employee discount

Qualifications

Guest check-in and check-out
Guest relations
Inbound customer enquiry call handling
Internal department liaison
Guest services telephone call handling
Hotel front office operations

Full job description

Additional Information
Job Number26097352
Job CategoryRooms & Guest Services Operations
Location10 Wardour Street, London, England, United Kingdom, W1D 6QF
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

W LONDON – CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

HOW YOU WILL MAKE A DIFFERENCE

Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
Communicating with your team and other departments is key. The Style department will be on speed dial. Couldn’t live without them.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Process all guest check-ins and check outs
Assigning rooms and issuing and activating room keys
Process all payment types such as room charges, cash, debit, or credit
Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
Run daily reports, identify any special requests, and check reports for accuracy
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
Follow all company safety and security policies and procedures

YOUR EFFORTS, OUR APPRECIATION

Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
Service Charge - Paid each month!
Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
Uniform Provided - Dry cleaning included.
Company Pension Scheme – Save for your future.
Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Celebrate - Awards and Recognition Celebrations
BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
Events - Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts – 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest service agent jobs in mayfair

Welcome Agent

Casual Guest Service Agent

Guest Services Centre Agent - Sheraton Grand London Park Lane

Doorperson

Front Desk Agent

Receptionist/Front Desk Agent

Reservation Agent

Reservations Specialist

Sales & Reservations Coordinator

Whatever Whenever Agent / Operator

Porter

Night Concierge

Reservations Agent - FTC

Reservation Agent

Reservations Agent (M/F/X)

Central Reservations Agent

Guest Experience Agent, Pre-Opening - The St. Regis London

Reservations Agent, Pre-Opening - The St. Regis London

Front Desk Agent, The Savoy Hotel

F&B Reservations Agent

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