Support analyst Work, Jobs in Wales (with Salaries)

External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Databases
- Analysis skills
- APIs
Quick apply
Analyst
Element Materials Technology —Deeside
- Laboratory experience
- Quality control
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
- Annual leave
Microsoft PowerBI Reporting Analyst
General Dynamics Land Systems UK —Pentrebach
- £45,600 - £57,000 a year
- Full-time
- Azure
- SQL
- APIs
Performance Analyst
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
8d
Data & Insight Analyst
Pobl Group —Newport
- £51,604 a year
- Full-time
- Hybrid work
- Data analysis skills
- Employee discount
- Sick pay
3d
Senior Statistical Officer
Government Statistical Service —Newport
- £43,644 a year
- Part-time
- Hybrid work
- Doctoral degree
- Master's degree
- Analysis skills
11d
Systems Analyst / Tester
Capgemini Sogeti —Cardiff
- Hybrid work
- Agile
3d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Senior Data Analyst
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Flexible schedule
1d
Analyst
ALS —Hawarden
- £25,878 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
- Employee discount
Pricing and Reservations Assistant
Transport for Wales —Pontypridd
- Classroom experience
Technology and Data Risk Analyst
LegalAndGeneral —Cardiff
- Full-time
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
4d
Finance Analyst
PCI Pharma Services —Bridgend
- 8 hour shift
- Analysis skills
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Senior Data Quality Analyst
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
1d
Asbestos Analyst
SOCOTEC UK & Ireland —Bridgend
- Overtime
- Remote
- Travel
- Annual leave
Quick apply
IAM Analyst
Starling —Cardiff
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Scripting
- Annual leave
- Employee discount
Quick apply
IT Service Desk Manager
Deloitte —Port Talbot
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
10d
Technology and Data Risk Analyst
Legal & General Investment Management —Cardiff
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
3d
Operations Strategy Performance Analyst
Tandem Bank —Cardiff
- Up to £35,000 a year
- Hybrid work
- Analysis skills
- Banking
- Annual leave
- Employee discount
Quick apply
5d

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External Identity Support Analyst (Cardiff)

Kocho -
Cardiff

Quick apply

Job details

Full-time

Qualifications

Fiddler
Authentication
Technical troubleshooting
Incident management
Zero Trust Architecture (Architecture security)
User account provisioning
Databases
Analysis skills
IT permissions management
Technical writing
APIs
Application support
Communication skills
PowerShell scripting
PowerShell
Identity & access management

Full job description

(This role is Cardiff based)

About Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We now have offices in Cardiff and Cape Town which follow the style of our London space.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Role Overview

The External Identity Support Analyst provides advanced (3rd‑line) technical support and expertise for external identity platforms and customer identity solutions. The role is essential to ensuring stable, secure, and high‑performing identity services across our Managed Solution Support portfolio.

Key Responsibilities

Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
Maintain and improve the Configuration Management Database (CMDB) for supported services.
Support smooth transition of clients and projects into Managed Solution Support.
Contribute to the development and enhancement of Kocho’s identity service offerings.
Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
Influence clients to adopt best‑practice approaches for secure and scalable identity management.
Act as an advocate for clients when working with internal teams and Senior Management.
Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.

Essential Skills & Experience

Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
Ability to read and modify code in .NET and C#.
Experience with SQL and database management tools.
Solid working knowledge of PowerShell for automation and diagnostics.
Experience supporting enterprise-scale environments.
Understanding of federation and identity protocols:
- SAML 2.0
- OAuth 2.0
- OpenID Connect
- Token flows, claims, sessions
Experience in operational support roles within business environments.
Ability to work effectively in virtual, collaborative, and team-based settings.
Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
Strong analytical and problem‑solving ability.
Demonstrated learning agility and a willingness to adopt new identity technologies.
Understanding of security principles including least privilege, secure design, and common vulnerabilities.
Familiarity with:
- Authorization concepts (roles, permissions, app registrations, service principals)
- User and group lifecycle management (creation, modification, deletion, dynamic groups)
Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).

Additional Beneficial Skills & Experience (Desirable)

Experience with operation and support of:
- Azure AD B2C / Entra External ID
- Microsoft Entra ID (formerly Azure AD)
- Azure DevOps
Relevant Microsoft certifications such as:
- SC‑300 (Identity & Access Administrator)
- SC‑900 / AZ‑900 fundamentals
Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management.
Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools).
Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning).
Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics.
Understanding of Zero Trust architecture and its application to external identity.
Experience participating in incident management, including P1/P2 handling, root cause analysis, and post‑incident reviews.

Quick apply

Refine Your Search

support analyst jobs in wales

External Identity Support Analyst (Cardiff)

Analyst

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Microsoft PowerBI Reporting Analyst

Performance Analyst

Data & Insight Analyst

Senior Statistical Officer

Systems Analyst / Tester

Senior Service Desk Analyst

Senior Data Analyst

Analyst

Pricing and Reservations Assistant

Technology and Data Risk Analyst

Finance Analyst

Senior Data Quality Analyst

Asbestos Analyst

IAM Analyst

IT Service Desk Manager

Technology and Data Risk Analyst

Operations Strategy Performance Analyst

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