Clerical assistant Work, Jobs in Gloucester, Gls (with Salaries)

Receptionist- Outpatients & CDC, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Data entry
- Front desk
- Training & development
11d
Receptionist/Administrator
Winchcombe Medical Centre —Cheltenham
- From £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Annual leave
Quick apply
6h
[260723] Admin Assistant
Gloucestershire Academy for Inspirational Learning (GAIL) —Barnwood
- £25,989 - £26,824 a year
- Call to connect
- Microsoft Office
- Organisational skills
- Front desk
- Employee assistance programme
Education Team Assistant - Term time, 8 hours per week Fixed Term 12 months
Diocese of Gloucester —Gloucester
- £23,850 - £25,486 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- QuickBooks
- Free parking
- Employee assistance programme
Quick apply
2d
Office Administrator
Motofix Accident Repair Centres —Cirencester
- Up to £23,400 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Quick apply
7d
Administrative Assistant
NHS Professionals —Evesham
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Hospital
Quick apply
2d
Receptionist
iCOMAT —Gloucester
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
Receptionist
Cheltenham Chase Hotel & Spa —Brockworth
- £8.00 - £12.71 an hour
- Bar
- Hotel
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
2d
Receptionist
Nuffield Health —Hereford
- £25,038 a year
- Part-time
- Front desk
- IT
- Typing
- Employee discount
- Gym membership
HR and Office Administrator (maternity cover)
Watermoor House Residential Care Home —Cirencester
- £28,000 - £30,000 a year
- Part-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
7h
Hotel Night Receptionist **Maternity Cover**
Roomsbooked —Gloucester
- £12.71 an hour
- Night shift
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
5d
Veterinary Receptionist
IVC —Evesham
- Up to £24,403.20 a year
- Full-time
- Front desk
- Communication skills
- Annual leave
- Employee discount
3d
Company Administrative Assistant
HCR —Worcester
- Annual leave
- Gym membership
Office Administrator
Panacea Business Systems Ltd —Hereford
- £10,000 a year
- Overtime
- CRM software
- Microsoft Outlook
- English
- Free parking
Quick apply
4d
Medical Secretary - ENT (INTERNAL)
Wye Valley NHS Trust —Hereford
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Organisational skills
- Typing
14d
Receptionist
Hereford - Hereford Dental & Implant Clinic —Hereford
- £12.71 an hour
- Part-time
- Free parking
- Employee assistance programme
Quick apply
Receptionist & Admin Assisatant
Westonbirt School —Tetbury
- £13.25 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
Quick apply
Receptionist and Business Support Assistant
Kidwells Solicitors —Hereford
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
1d
Casual - Receptionist
HandPickedHotels —Worcester
- £13.50 an hour
- Hotel
- Front desk
- Free parking
Hotel Receptionist - Worcester
The Bank House Hotel, Spa & Golf Club —Worcester
- Part-time
- Hotel
- Organisational skills
- Front desk
- Free parking
- Employee discount
Quick apply
2h

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Receptionist- Outpatients & CDC, Band 2

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£25,272 a year
11 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stock ordering
Incoming mail sorting
Patient appointment coordination
Infection prevention & control
Internal department liaison
Patient service
Appointment booking and call handling
Client services
Staff training
Radiology information systems
Data entry
Front desk
Customer interaction
Training & development
Patient record updating
Patient appointment data entry
Communication skills

Full job description

To provide an efficient and friendly service to all patients and visitors attending outpatient departments
To record patient attendance accurately and timely, in accordance with departmental policy
To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy
Where appropriate, make follow up appointment and any associated administration, without direct supervision
Support nursing team with organisation of return transport for patients attending appointments where appropriate.
Ensure the professional image of the department and Trust is maintained at all times
Flexible approach to working hours to meet the demands of the service.
To work in collaboration with the clinical and non-clinical team members providing admin support such as stock ordering. You will also work directly with patients resolving their queries and recognise the importance of first-class communication skills to achieve patient satisfaction. The primary objective is to provide:
Excellent customer service
Effective and timely resolution of queries received
To support the Trust in providing quality care to its patients.
To work cross site support the OPD Team
Ensure the timely and accurate update of Trak, to include liaising with and response to, the Information team, and their weekly reports.
Ensure compliance with Health and Safety requirements in area of responsibility.
Any other duties as required, commensurate with the grade.
Call patients following up / confirming their appointments.

You will join a team working across 3 sites for the Trust. These include Cheltenham General Hospital, Gloucester Royal Hospital and the New Community Diagnostic Centre at Gloucester docks. You will be working both on the Reception desk to assist patients with booking in, queries and appointments. This is an exciting opportunity to be part of a team aiming to offer the best possible Outpatient care to patients.

Provide efficient and courteous reception to patients.
Check all demographics and update Patient Administration System in accordance with Trust policy, taking responsibility for patient confidentiality at all times.
Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g. x-ray.
Make appropriate follow up, clearly communicating that to patient or populate pending list in accordance with clinician request.
Book support service e.g. transport, interpreter for appointment
Deal with telephone callers professionally and timely.
Flexibility with hours and working area to provide cover for colleagues across site and department when requested.
Assist supervisor with on the job training for new staff
Complete all training in accordance with trust policy, this may mean off site attendance
Good working knowledge of trust Cancellation/DNA policy
Maintain a smart, professional appearance at all times, keep reception work area tidy, be familiar with Trust infection control policy
Deal efficiently and competently on a daily basis with complex administrative tasks often with tight deadlines.
Being the first point of contact, provide non-clinical advice and exercise own judgement when dealing with enquires and independently communicate effectively on behalf of the team to service users and other professionals.
Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times as per the Message Taking Policy and ensuring standards for customer services excellence are met.
Ensuring safeguarding correspondence and other sensitive data is processed and entered correctly and in a timely manner, always adhering to data protection regulations.
Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person’s attention in a timely manner. Stationery and equipment management including ordering and monitoring supplies
Attendance at departmental meetings.
Demonstrate daily duties to new starters and less experienced staff to support their induction.
Have knowledge of the lone working policies and procedures and maintain team contact information.
Complete the daily administrative functions.
Assess and manage own workload under the supervision of the line manager.
To highlight any risks, adverse events or near misses to the line manager.
Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date.
Ensure that all Trust wide standards are maintained and monitored to improve quality and total care to all who come in contact with the service.
Ensure your work area and equipment is left in a good working condition on a daily basis.

The elements that require actioning from your new admin employee when employed will be:

Assist in managing bookings- (This involves ringing patients prior to appointments and moving requests off appointments for patients who cannot attend and document any changes on the Radiology booking system).
Liaising with Radiology appointment team when necessary.
Good Communication skills

Additional Contact:
Name: Lucy Powell

Job Title: Reception Supervisor

Email: [email protected]

Phone: 0300 422 8154

Apply Now

Refine Your Search

clerical assistant jobs in gloucester, gls

Receptionist- Outpatients & CDC, Band 2

Receptionist/Administrator

[260723] Admin Assistant

Education Team Assistant - Term time, 8 hours per week Fixed Term 12 months

Office Administrator

Administrative Assistant

Receptionist

Receptionist

Receptionist

HR and Office Administrator (maternity cover)

Hotel Night Receptionist Maternity Cover

Veterinary Receptionist

Company Administrative Assistant

Office Administrator

Medical Secretary - ENT (INTERNAL)

Receptionist

Receptionist & Admin Assisatant

Receptionist and Business Support Assistant

Casual - Receptionist

Hotel Receptionist - Worcester

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