Technical support Work, Jobs in Rochester, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
8d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
2d
GNOC Engineer (shift)
KDDI Europe —London
- £29,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
Senior IT Technician
Demelza —Sittingbourne
- £18.71 an hour
- Full-time
1d
SPECIALIST ICT ENGINEER
Laing O'Rourke —Dagenham
IT Infrastructure & Security Technician
Amphenol Limited Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
IT Infrastructure & Security Technician
Amphenol Martec Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Analysis skills
Quick apply
IT Implementation Specialist - Manufacturing
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Flexible schedule
- Referral programme
Application Support, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Analysis skills
- Bachelor's degree
- Business
2d
AI Knowledge Enablement - Senior Associate
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- Master's degree
- Bachelor's degree
Software Support Specialist
LegalRM —Orpington
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Communication skills
- Flexitime
- Work from home
Quick apply
Technical Support and Repair Apprentice
AKR Growth —Chatham
- £12,000 - £25,000 a year
- Hybrid work
- Microsoft Office
- Computer networking
- In-person
Quick apply
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Temporary
- Travel
- In-person
- Up to 25% travel
Quick apply
Junior IT Helpdesk Engineer
Charltons —Maidstone
- Weekend availability
- Windows
- In-person
- Communication skills
- Work from home
Quick apply
1d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
10d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
Service Desk Analyst
Southern Housing —Sittingbourne
- £30,186 a year
- Full-time
- In-person
- Annual leave
9d

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technical support jobs near rochester, ken

1st Line Engineer

Akita Systems Ltd -
Sevenoaks

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Job details

£26,000 - £30,000 a year
8 days ago

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

technical support jobs in rochester, ken

1st Line Engineer

Mobility Support Specialist

GNOC Engineer (shift)

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Senior IT Technician

SPECIALIST ICT ENGINEER

IT Infrastructure & Security Technician

IT Infrastructure & Security Technician

Customer Support and Product Specialist

IT Implementation Specialist - Manufacturing

Application Support, Charles River Development, Assistant Vice President

AI Knowledge Enablement - Senior Associate

Software Support Specialist

Technical Support and Repair Apprentice

2nd Line Engineer

IT Technician

Junior IT Helpdesk Engineer

IT Support Engineer (1st to 2nd Line Progression)

IT Help Desk Technician

Service Desk Analyst

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