E learning manager Work, Jobs in Ramsbottom, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Deputy Manager
Townfield and Coach House Care Ltd —Blackburn
- £15 an hour
- Full-time
- Training & development
- Free parking
- Annual leave
Quick apply
3d
HR Coordinator
Dalesview Partnership —Chorley
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
Influencer Executive
Debenhams Group —Manchester
- Communication skills
- Employee discount
Quick apply
Casework Administrator
Independent Office for Police Conduct —Sale
- £26,765 a year
- Full-time
- Computer literacy
- Databases
- Presentation skills
- Annual leave
- Employee assistance programme
Dispute Resolution Officer
Marshall Motor Group —Bolton
- Up to £40,000 a year
- Monday to Friday
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
8d
Buyer
Equans —Didsbury
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Media Executive
Space & Time —Salford
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
- Flexible schedule
- Sick pay
Quick apply
1d
Business Case Lead / Business Case Manager - Defence
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
10d
Learning and Development Practitioner
Pets at Home —Cheadle
- £38,000 - £42,000 a year
- Full-time
- Training & development
8d
Project Managers (DV Security Clearance)
CGI —Manchester
- Full-time
- Agile
- Budgeting
- Communication skills
Quick apply
Teaching Assessor – Children, Young People & Families
Sovereign & Bale —Manchester
- £32,116 - £37,800 a year
- Full-time
- Hybrid work
- Microsoft Office
- Experience working with children
- Travel
Quick apply
Curriculum Manager - Infrastructure
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Sales
- Education
- Continuous improvement
- Annual leave
Quick apply
Portfolio Manager
Turner & Townsend —Manchester
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
2d
M&E Operations Manager
Brightstar Hospitality Management —Cheadle
- Weekend availability
- Bar
- Hotel
- Training & development
Quick apply
Internal Training Lead (Maternity Cover) - Central Support
Kids Planet Day Nurseries —Lymm
- Weekend availability
- Travel
- Mentoring
- Training & development
- Life insurance
Quick apply
Product Manager
Capgemini Sogeti —Manchester
- Business development
- Product management
- Agile
5d
EYFS TEACHING ASSISTANT 2B
Lancashire County Council —Accrington
- £25,989 - £28,142 a year
- Full-time
- Experience working with children
- School
- Teaching
Project Requirements Manager
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
Quick apply
5d
Project Management Defence Infrastructure
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Quick apply
10d

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e learning manager jobs near ramsbottom, gtm

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

e learning manager jobs in ramsbottom, gtm

Customer Experience Manager

Deputy Manager

HR Coordinator

Influencer Executive

Casework Administrator

Dispute Resolution Officer

Buyer

Media Executive

Business Case Lead / Business Case Manager - Defence

Learning and Development Practitioner

Project Managers (DV Security Clearance)

Teaching Assessor – Children, Young People & Families

Curriculum Manager - Infrastructure

Portfolio Manager

M&E Operations Manager

Internal Training Lead (Maternity Cover) - Central Support

Product Manager

EYFS TEACHING ASSISTANT 2B

Project Requirements Manager

Project Management Defence Infrastructure

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