Housing officer Work, Jobs in Wolverhampton (with Salaries)

Income Officer
Wolverhampton Homes —Wolverhampton
- £37,747 - £40,423 a year
- Full-time
- English
- Maths
- In-person
- Annual leave
1d
Housing & Welfare Officer
Civic Recruitment Limited —Walsall
- £23.10 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
6d
Housing Officer
BCOP —Birmingham
- £29,565 - £31,317 a year
- Full-time
- Travel
- Conflict management
- In-person
- Annual leave
- Employee discount
Quick apply
14h
Housing Officer
Cromwood Housing —Tamworth
- £13.32 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Housing Support Officer
Safeguard Housing —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Office
- Travel
- IT
Quick apply
Housing Support Officer
Pegasus Supported Housing Ltd —Birmingham
- £13 an hour
- Part-time
- Travel
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
5d
Resident Experience and Resolution Officer
Tamworth Borough Council —Tamworth
- £31,022 - £33,699 a year
- Full-time
- Hybrid work
- English
- Communication skills
2d
Housing Support Officer
Second City Housing Ltd —Birmingham
- From £24,784.50 a year
- Full-time
- In-person
- Negotiation
- Referral programme
Quick apply
Training Officer
Kensington Community Care —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Presentation skills
Quick apply
12d
Tenancy Specialist x 2
Clarion Housing Group —Tamworth
- £37,390 - £43,520 a year
- Full-time
- Hybrid work
- Travel
7d
Housing Support Officer
Box Fresh Living Ltd —Birmingham
- £24,800 a year
- Part-time
- English
- IT
- Computer skills
- Free parking
- Annual leave
Quick apply
5d
Referrals and Allocations Officer
Pegasus Supported Housing Ltd —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
Quick apply
Rent Officer
Redditch Borough Council —Redditch
- £32,061 - £35,412 a year
- Call to connect
- Organisational skills
- Communication skills
- Banking
- Annual leave
5h
Supported Accommodation Housing Officer
Springway Housing —Sparkhill
- £1,200 a month
- Full-time
- Up to 50% travel
- Driving
- Travel
Quick apply
Hybrid Life Skills Coach - Part time (Housing Support Worker)
Pegasus Supported Housing Ltd —Birmingham
- £16,523 a year
- Part-time
- Hybrid work
- Experience working with children
- Mentoring
- Teaching
- Free parking
- Annual leave
Quick apply
5d
Apprentice Admin Systems Support Officer
Solihull Metropolitan Borough Council —St. Alphege
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
1d
Property Viewing Officer (Sales)
Elevaya —Birmingham
- £12.71 an hour
- Full-time
- CRM software
- Computer literacy
- Administrative experience
Quick apply
12h
Income & Financial Inclusion Officer
Trident Group —Birmingham
- £32,569.13 - £37,384.00 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers
Civica —Birmingham
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Referral programme
Quick apply
Executive Administrative Support Officer
YMCA Heart of England —Birmingham
- £23,200 - £25,000 a year
- Full-time
- Preschool
Quick apply

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Income Officer

Wolverhampton Homes -
Wolverhampton

Apply Now

Job details

Permanent | Full-time
£37,747 - £40,423 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Client engagement
English
Arrears management
Maths
Tenancy sustainment support
Customer support
Customer interaction
Rent arrears recovery in social housing
Communication skills

Full job description

Job Introduction

Income Officer

Salary: £37,747 - £40,423 per annum

Hours: 37.5 hours per week

Location: This position is predominantly office-based, and community visits will be required. Candidates should not anticipate extensive remote working opportunities.

Job Type: Full-time, Permanent

Overview:

We're looking for a motivated and customer-focused Income Officer to join our Income Team. This is a rewarding role where you'll play a key part in helping customers sustain their tenancies, while ensuring rental income is collected effectively to support the delivery of essential housing services across the city.

No two days are the same. You'll work closely with customers to understand their circumstances, provide advice and support, agree sustainable payment arrangements and, where necessary, take appropriate recovery action. This is an excellent opportunity for someone who enjoys problem-solving, building relationships and making a positive difference in people's lives.

Key responsibilities:

Managing a caseload of rent accounts and taking proactive steps to maximise income collection.
Working with customers to prevent and reduce rent arrears through early intervention and support.
Negotiating realistic repayment arrangements and monitoring ongoing agreements.
Maintaining accurate tenancy and income records in line with organisational procedures.
Working collaboratively with internal teams and external agencies to achieve the best outcomes for customers.
Taking appropriate recovery action in accordance with policies, procedures and statutory timescales.

About you:

We're looking for someone who:

Has excellent communication and customer service skills.
Can build positive relationships while demonstrating empathy, professionalism and resilience.
Enjoys investigating issues, solving problems and identifying practical solutions.
Can confidently manage a varied workload and prioritise competing demands.
Has good administration and ICT skills, with the ability to maintain accurate records.
Has a good standard of Maths and English.

Benefits of working with us

We offer a range of great benefits, including:

25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
Excellent pension scheme through the Local Government Pension Scheme (LGPS).
Real Living Wage employer, ensuring fair and competitive pay.
Green travel options, including National Express discounts and cycle‑to‑work scheme.
Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

Reports to: Income Manager

Closing date: 18 August 2026

Interview date: 27 August 2026

Contact for an informal discussion / more information:
Lyndsay Stanford - Income Manager
[email protected]

Apply Now

Refine Your Search

housing officer jobs in wolverhampton

Income Officer

Housing & Welfare Officer

Housing Officer

Housing Officer

Housing Support Officer

Housing Support Officer

Resident Experience and Resolution Officer

Housing Support Officer

Training Officer

Tenancy Specialist x 2

Housing Support Officer

Referrals and Allocations Officer

Rent Officer

Supported Accommodation Housing Officer

Hybrid Life Skills Coach - Part time (Housing Support Worker)

Apprentice Admin Systems Support Officer

Property Viewing Officer (Sales)

Income & Financial Inclusion Officer

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Executive Administrative Support Officer

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