Visitor operations & experience manager Work, Jobs in Sandford, Som (with Salaries)

Deputy Manager
Ronald McDonald House —Cardiff
- £27,000 a year
- Weekend availability
- Management
- Microsoft Office
- Administrative experience
Quick apply
Optioneering Services Manager
Welsh Water —Newport
- £70,000 a year
- Engineering
- Project management
- No degree
- Free parking
- Annual leave
14d
Hospitality and Events Supervisor
Graysons Hospitality ltd —Bristol
- £31,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
- Employee discount
Quick apply
Driving Range Manager
Kingsdown Golf Club —Corsham
- £26,500 - £27,000 a year
- Weekend availability
- Driving
- In-person
- Guest services
- Free parking
- Profit sharing
Quick apply
Executive Assistant
Welsh Ambulance Service University NHS Trust —Cwmbran
- £28,819 - £31,626 a year
- Full-time
- English
8d
Receptionist
VINCI Facilities UK —Cardiff
- Part-time
- Bilingual
- English
- Administrative experience
- Annual leave
- Employee discount
Senior Estates Assistant
University of Bristol —Bristol
- £26,093 - £28,778 a year
- Full-time
- Customer service
- Supervising experience
- University
- Annual leave
- Employee discount
7d
DC Site Manager, EMEA
Vantage Data Centers UK Management Company Ltd —Newport
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
1d
Security and Campus Safety Officer
University of Bristol —Bristol
- £28,778 - £40,100 a year
- 12 hour shift
- Customer service
- University
- First Aid Certification
10d
Facilities Assistant
JLL —Bristol
VENUE EVENTS SUPERVISOR (EVENINGS AND WEEKENDS)
Chipping Sodbury Town Lands Charity —Bristol
- £14.50 an hour
- Weekend availability
- Computer skills
- In-person
- Communication skills
- Free parking
Quick apply
2d
Event Support Staff
We The Curious —Bristol
- £13.45 an hour
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Facilities & Reception Lead - Bristol
Jacobs —Bristol
- Full-time
- Front desk
- Communication skills
2d
Grounds Maintenance & Recycling Operative
i-Jobs —Newport
- £12.85 an hour
- Full-time
- Management
- Maintenance
- In-person
Quick apply
1d
Retail Supervisor
University of Bath —Bath
- £26,301 - £26,600 a year
- Full-time
- Supervising experience
- University
- Annual leave
- Employee discount
14d
Casual Front of House Workers
BaxterStorey UK —Cwmbran
- £13.45 an hour
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Quick apply
Asbestos Works Coordinator
JLL —Bristol
- Full-time
- Organisational skills
- Communication skills
Reception Manager
Parade Hotel —Bath
- £30,000 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Plant Nursery Hospitality Team Leader
Bristol City Council —Bristol
- £32,061 - £34,434 a year
- Part-time
- Hybrid work
- Hospitality
- Microsoft Office
- Supervising experience
- Annual leave
- Flexitime
1d
Machine Shop Shift Lead
Horstman Group —Bath
- Computer literacy
- Leadership
- Communication skills

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Deputy Manager

Ronald McDonald House -
Cardiff

Quick apply

Job details

Permanent | Full-time
£27,000 a year

Qualifications

Management
Microsoft Office
Administrative experience
Supervising experience
IT
Leadership

Full job description

Job Role:

The Deputy Family Service Manager supports the day-to-day running of the House, providing visible leadership across shifts and helping to maintain a well-managed environment for families, employees, volunteers and visitors.

The Deputy holds delegated operational responsibility for the House, resolving day-to-day issues using initiative and sound judgement and escalating high-risk or out-of-scope matters to the Family Service Manager. The role includes participation in an on-call rota.

The Deputy supports safeguarding practice within the House, in line with procedure.

Key Responsibilities:

House Leadership & Operational Oversight

Oversee day-to-day House operations across shifts, ensuring a safe, consistent and welcoming service.
Act as a senior point of contact for families, employees, volunteers and contractors; resolve issues and manage incidents within delegated authority.
Coordinate occupancy, room readiness and move-ins/move-outs, ensuring accurate records and smooth turnaround.
Ensure clear handovers and logging of actions/decisions to maintain continuity and risk management.

Family Services & Wellbeing

Build positive, professional relationships with families, providing practical support and signposting within appropriate boundaries.
Respond sensitively to families experiencing stress, trauma or crisis, maintaining confidentiality and professional standards.
Handle concerns and complaints promptly; address inappropriate behaviour in line with House guidelines and escalate where required.

Safeguarding & Incident Response

Act as the House's Safeguarding Support (Level 2), working with the Family Service Manager (Safeguarding Champion) and following escalation pathways.
Respond to safeguarding concerns, incidents or disclosures in line with procedure, including taking immediate action where there is an urgent risk of harm.
Record concerns/incidents accurately, promptly and factually, ensuring information is stored/handled appropriately.
Support employees and volunteers to understand and follow safeguarding procedures, including signposting to training and guidance.

People Management & Team Leadership

Line manage Family Services Assistants and Maintenance Operatives (as applicable), setting clear priorities and expectations.
Support rotas, induction and training; provide coaching and feedback to ensure consistent standards across shifts.
Identify performance, conduct or wellbeing concerns early and escalate to the Family Service Manager for formal processes, in line with HR policy.

House Standards, Safety & Compliance

Maintain high standards of safety, cleanliness and presentation across the House, taking action and following up to completion.
Complete routine health and safety checks, report hazards promptly and ensure actions are logged and progressed.
Coordinate maintenance and repairs with colleagues/contractors and ensure compliance with policies and emergency procedures.

Person Specification:

Essential

Experience supervising others and supporting performance through coaching, feedback and clear expectations
Experience working in a customer-facing, care, hospitality or family support environment, including handling sensitive situations
Good working knowledge of health & safety responsibilities and the ability to follow procedures and complete checks
IT confidence (e.g., Microsoft Office) and ability to use digital systems for records, rotas and reporting
Well organised and adaptable, with strong administrative skills and attention to detail (including accurate record keeping)

Desirable

Previous experience in a safeguarding-focused environment (e.g., children, families, health or social care settings)
Experience working in a shift-based environment, including weekend working and/or participating in an on-call rota

Additional Requirements

DBS check required.
Participation in weekend working and an on-call rota.
Commitment to RMH values, safeguarding and promoting the welfare of children and vulnerable adults.

Quick apply

Refine Your Search

visitor operations & experience manager jobs in sandford, som

Deputy Manager

Optioneering Services Manager

Hospitality and Events Supervisor

Driving Range Manager

Executive Assistant

Receptionist

Senior Estates Assistant

DC Site Manager, EMEA

Security and Campus Safety Officer

Facilities Assistant

VENUE EVENTS SUPERVISOR (EVENINGS AND WEEKENDS)

Event Support Staff

Facilities & Reception Lead - Bristol

Grounds Maintenance & Recycling Operative

Retail Supervisor

Casual Front of House Workers

Asbestos Works Coordinator

Reception Manager

Plant Nursery Hospitality Team Leader

Machine Shop Shift Lead

I want to receive the latest job alerts for visitor operations & experience manager in sandford, som

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