Client advisor Work, Jobs in Eastham, Chs (with Salaries)

Senior Customer Service Specialist / Client Advisor
Fashion Specs Direct Limited t/a Spex4less —Wirral
- £24,784.50 - £26,325.00 a year
- Full-time
- Customer service
- No experience needed
- English
- Free parking
- Store discount
Quick apply
4d
Client Care Advisor
Vets for Pets —Liverpool
- Weekend availability
- Customer service
- Computer literacy
- Employee discount
3d
Customer Service Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Service Advisor
Sopra Steria —Liverpool
- £26,298 a year
- Day shift
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Employment Advisor
Get Set UK 1 —Widnes
- £26,500 - £29,000 a year
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Advisor - TradePoint
B&Q —Speke
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
5h
Junior HR Service Centre Advisor / HR Operations Assistant
Bank of America —Chester
- Full-time
- Salesforce
- Research
- Microsoft Office
- Employee assistance programme
3d
Lettings Coordinator
Northwood (Wrexham) Estate and Letting Agents —Wrexham
- £27,300 a year
- Overtime
- Administrative experience
- In-person
- Communication skills
- Free parking
Quick apply
13d
Senior Digital Marketing Consultant
Digitally Disruptive —Tarporley
- £35,000 - £42,000 a year
- Full-time
- CRM software
- In-person
- AI
- Free parking
Quick apply
13d
Client Care Advisor/ Veterinary Receptionist
Vets for Pets —Warrington
- Part-time
- Computer literacy
- Front desk
- Computer skills
- Employee discount
13d
Health Referral Advisor - Brio Leisure
Brio Leisure —Chester
- £17,560 a year
- Part-time
- Hybrid work
Quick apply
6d
Helpline Advisor
Stephensons Solicitors LLP —Wigan
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Typing
- Free parking
- Annual leave
7d
SHE Advisor
M Group —Rhyl
- £40,000 - £45,000 a year
- Continuous improvement
- No degree
- Training & development
- Annual leave
- Employee assistance programme
10d
Health & Safety Advisor
JMG Group —Ellesmere Port
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Customer Service Advisor
Spinney Cheshire —Crewe
- £29,000 a year
- Full-time
- Customer service
- English
- Front desk
Quick apply
13d
Administrator
Hoxton Wealth —Liverpool
- Full-time
- CRM software
- Social media management
- Administrative experience
Quick apply
Showroom Sales Manager
Bathroom Showroom —Prenton
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
Health & Safety Helpdesk Advisor
WorkNest People —Chester
- £28,000 - £30,000 a year
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
5d
SHEQ Advisor - UK Wide
KTL —Widnes
- Hybrid work
- Communication skills
Quick apply
Employee Representative
PepsiCo —Skelmersdale
- In-person

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client advisor jobs near eastham, chs

Senior Customer Service Specialist / Client Advisor

Fashion Specs Direct Limited t/a Spex4less
Wirral

Quick apply

Job details

Permanent | Full-time
£24,784.50 - £26,325.00 a year
4 days ago

Benefits

Free parking
Casual dress
Store discount
Company events
Employee discount
On-site parking

Qualifications

Live chat
Customer service call handling
Optical experience
Inbound customer enquiry call handling
Customer service
Mentoring junior staff
No experience needed
Internal department liaison
English
Complaint handling
Mentoring
IT
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis

Full job description

Pay: £24,784 – £26,325 per year, based on a full-time 37.5-hour week, depending on experience

Job Type: Full-time

Work Location: In person (Hoylake, Wirral)

The Role

We are looking for an experienced Customer Service Advisor who takes ownership of problems and sees them through to resolution.

This is not an entry-level or heavily scripted support role. You will use your judgement to investigate order queries, complaints and unusual situations, communicate clearly with customers and deliver practical solutions.

The right person will be proactive, calm under pressure and comfortable making sensible decisions. You will not simply pass problems to somebody else — you will establish what has happened, work with the relevant teams and remain responsible for the customer until the issue is resolved.

Why Work With Us

Monday to Friday, 9:00am–5:00pm
No weekends or bank holidays.
Guaranteed closure between Christmas and New Year.
Competitive Pay £12.71 – £13.50 per hour depending on experience.
Free on-site parking in Hoylake.
A supportive, established family-business environment.

Key Responsibilities

Taking ownership of customer enquiries from first contact through to resolution.
Investigating complex order issues, complaints and unusual customer requests.
Managing a busy workload across phone, email and live chat.
Providing clear, accurate and helpful product advice.
Helping customers place or amend orders and choose the most suitable options.
Working closely with our Quality Assurance, Laboratory, Dispatch and Processing teams to resolve problems.
Keeping customers informed so they do not need to repeatedly chase for updates.
Escalating issues when necessary, with clear notes and a recommended next step.
Identifying recurring customer problems and suggesting practical improvements.
Maintaining accurate records and completing related administrative work.
Supporting less-experienced colleagues and helping set a high standard of customer care.

What We’re Looking For

You should have:

At least three years of customer service experience.
Proven experience resolving complaints or complicated customer problems.
Strong written English and a confident, professional telephone manner.
Experience communicating with customers through phone, email and live chat.
The ability to prioritise several active issues without losing accuracy.
A proactive approach — you notice what needs doing and take action.
Good judgement and the confidence to make sensible decisions.
A calm, practical and solution-focused attitude.
Strong attention to detail and reliable follow-through.
The ability to work effectively with colleagues in other departments.

Experience in ecommerce, retail, order fulfilment or optical products would be useful, but optical experience is not required.

What Success Looks Like

You will be successful in this role when:

Customers receive clear answers and do not need to repeatedly chase us.
Difficult cases are resolved fairly, accurately and efficiently.
You take responsibility for finding solutions rather than simply forwarding problems.
Your notes and handovers allow colleagues to understand an issue immediately.
You identify recurring problems and help prevent them from happening again.
Customers feel that somebody competent is genuinely looking after their case.

Pay: £24,784.50-£26,325.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
On-site parking
Store discount

Ability to commute/relocate:

Wirral CH47 4BG: reliably commute or plan to relocate before starting work (required)

Application question(s):

Tell us about a difficult customer issue that you personally took ownership of.

What happened, what actions did you take, and what was the outcome?

Give an example of a problem or inefficient process that you noticed and improved without being asked.

What did you change, and what difference did it make?

A customer contacts you for the third time about a delayed order they urgently need. The order status is unclear and the relevant department has not yet responded. What would you do next?

Experience:

Customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in eastham, chs

Senior Customer Service Specialist / Client Advisor

Client Care Advisor

Customer Service Advisor

Customer Service Advisor

Employment Advisor

Customer Advisor - TradePoint

Junior HR Service Centre Advisor / HR Operations Assistant

Lettings Coordinator

Senior Digital Marketing Consultant

Client Care Advisor/ Veterinary Receptionist

Health Referral Advisor - Brio Leisure

Helpline Advisor

SHE Advisor

Health & Safety Advisor

Customer Service Advisor

Administrator

Showroom Sales Manager

Health & Safety Helpdesk Advisor

SHEQ Advisor - UK Wide

Employee Representative

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