Customer service manager Work, Jobs in Billingham, Dur (with Salaries)

Customer Journey and Service Design Lead
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Continuous improvement
- Communication skills
- Annual leave
General Catering Manager - Stockton-on-Tees
Dine Contract Catering —Stockton-on-Tees
- Up to £45,000 a year
- Full-time
- Hospitality
- Restaurant
- Communication skills
11d
Business Development Manager
Signal Telecom (Stokesley) —Middlesbrough
- £40,000 - £70,000 a year
- Full-time
- CRM software
- Customer service
- Presentation skills
Quick apply
2d
Office Manager – Domestic Alarm & Security Company
ACT Response LTD —Middlesbrough
- £25,420 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
1d
Area Sales Manager
LKQ Corporation —Stockton-on-Tees
- Weekend availability
- Sales
- Negotiation
- Annual leave
- Employee assistance programme
12d
Major Events Manager
Sunderland Association Football Club —Sunderland
- Weekend availability
- Project management
- Organisational skills
Quick apply
5d
General Manager
Cellar Franchising —Northallerton
- £40,000 - £45,000 a year
- Full-time
- Bilingual
- Hospitality
- Bar
- Store discount
- Employee discount
Quick apply
Store Manager - Convenience - Richmond
Morrisons —Richmond
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Assistant Manager
The Carpenters Arms, Felixkirk —Thirsk
- £31,000 - £33,500 a year
- Weekend availability
- Hospitality
- Culinary experience
- Restaurant management
- Flexible schedule
- Sick pay
Quick apply
CAD Manager
Avove —Durham
- £48,500 - £60,000 a year
- Full-time
- AutoCAD
- CAD
- Computer literacy
- Employee assistance programme
Quick apply
SPAR Willington - Assistant Store Manager
James Hall & Co Ltd —Willington
- Full-time
- Management
- Supervising experience
- Communication skills
- Employee discount
- Life insurance
Quick apply
Technical Sales Manager
Crendon Timber Engineering —Washington
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Cafe Manager/Supervisor
Riverview Cafe —Durham
- £13.50 - £14.50 an hour
- Full-time
- Serving
- Hospitality
- Culinary experience
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Management
- Bachelor's degree
- Leadership
Customer Insight Lead
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Data analysis skills
- Communication skills
- Annual leave
Sales Account Manager
SHAM & CO NE LTD —Middlesbrough
- £39,000 a year
- Salesforce
- Analysis skills
- In-person
- Free parking
Quick apply
Head of Retail
St Teresa's Hospice —Darlington
- £38,087 - £44,195 a year
- Part-time
- Analysis skills
- Driving
- Hospice
- Free parking
- Annual leave
Quick apply
8d
Trading Manager
Morrisons —Stockton-on-Tees
- Hospitality
- Team management
- Employee discount
Quick apply
Bereavement Services Operations Manager
Middlesbrough Council —Middlesbrough
- £36,363 - £38,220 a year
- Full-time
- Administrative experience
- Communication skills
9d
Front Office Manager
Leonardo Hotel Middlesbrough —Middlesbrough
- Day shift
- Hotel
- Referral programme
Quick apply
3d

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Customer Journey and Service Design Lead

Thirteen -
Middlesbrough

Apply Now

Job details

£45,666 a year

Benefits

Annual leave
Company pension

Qualifications

Continuous improvement
Communication skills

Full job description

Join us as a Customer Journey and Service Design Lead at Thirteen Group!

Role Overview:

Do you have a passion for transforming customer experiences and redesigning services to deliver better outcomes?

As Customer Journey and Service Design Lead, you’ll be at the forefront of transforming how customers interact with our services. Championing the customer voice, you’ll work across Thirteen to design and deliver improvements that make our services seamless, customer-centric and even more accessible.

Working closely with our Insight Lead, you’ll map, analyse and refine customer journeys and interactions to enhance service delivery and make a genuine difference to peoples’ lives.

If you have experience of shaping and evolving customer-facing services and re-imagining how services are delivered, we'd love to hear from you.

This is a roam role, so you’ll work at least three days a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits:

Salary £45,666 per annum
Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
Simply Health save money on common health expenses and get access to health and wellbeing support services.
T’dar our Discount and Reward platform giving you huge savings on everyday brands.
Opportunities to buy and sell annual leave

Key Responsibilities:

With overall responsibility for enhancing and transforming the customer experience, you’ll collaborate across teams and services to redesign customer journeys, embed feedback, and support teams to deliver better outcomes.
Work with our central change team to help lead customer journey mapping and service design activity, using themes and insights to identify opportunities to drive service improvements.
Design and deliver skills development and coaching programmes to customer-facing teams. You’ll embed clear and consistent standards, processes, and expectations in core frontline service delivery.
You’ll ensure customer journeys reflect the diverse needs of our customers, with a focus on service accessibility, inclusion, and regulatory compliance.

About You:

Passionate about continuous improvement and innovation, you’ll have experience leading and reviewing service improvement initiatives and customer journeys.
Your experience may come from specialisms such as customer engagement, service development, or business transformation and improvement.
The ability to coach and develop colleagues in customer service delivery.
Great communication and collaboration skills to build relationships across teams, with fantastic facilitation and influencing skills to make a positive impact.
You’ll understand social housing challenges and customer needs.
Confident working with data, you’ll have the ability translate insight into clear, actionable recommendations that make a positive impact.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

Join a team that’s local at heart but welcomes talent from everywhere.
Be part of an organisation that values diversity and inclusivity.
Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Ian Atkinson, Head of Touchpoints on 07772 200685 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your application at this time

Apply Now

Refine Your Search

customer service manager jobs in billingham, dur

Customer Journey and Service Design Lead

General Catering Manager - Stockton-on-Tees

Business Development Manager

Office Manager – Domestic Alarm & Security Company

Area Sales Manager

Major Events Manager

General Manager

Store Manager - Convenience - Richmond

Assistant Manager

CAD Manager

SPAR Willington - Assistant Store Manager

Technical Sales Manager

Cafe Manager/Supervisor

Area Manager, Customer Fulfillment

Customer Insight Lead

Sales Account Manager

Head of Retail

Trading Manager

Bereavement Services Operations Manager

Front Office Manager

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