Managers & analysts Work, Jobs in Leeds, Eng (with Salaries)

Root Cause Analyst
Novuna —Leeds
- Hybrid work
- Organisational skills
- Analytics
9d
Fraud Investigator - Harrogate
Department for Work and Pensions —Harrogate
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
8d
Trainee Field Crew Leader
SOCOTEC UK & Ireland —Leeds
- Overtime
- Hybrid work
- Travel
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Account Analyst
SBFM —Leeds
- £30,000 - £40,000 a year
- Data analysis skills
- Analysis skills
- Accounting
- Annual leave
- Employee discount
6d
Data Team Leader
SOCOTEC UK & Ireland —Leeds
- Full-time
- Hybrid work
- Organisational skills
- IT
- Construction experience
- Employee assistance programme
- Employee discount
Quick apply
Senior Dynamics 365 Developer
NewDay —Leeds
- Full-time
- Microsoft Access
- Azure
- Customer service
Finance Systems Manager
Walker Morris LLP —Leeds
- £70,000 a year
- Full-time
- Remote
- Continuous improvement
- Leadership
- Communication skills
10d
Freelance AV Manager
IDHL —Leeds
- Hybrid work
- Presentation skills
- Mentoring
- Organisational skills
3d
Senior Paid Social Manager
Jaywing —Leeds
- Full-time
- Team management
- Quality control
Salesforce Developer
Christians Against Poverty —Bradford
- From £46,553.04 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Agile
- Flexitime
- Employee discount
7d
Digital Portfolio Analyst
HM Revenue and Customs —Leeds
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Work from home
6d
Operations & Business Analyst (Manufacturing)
Hartwell Manufacturing Ltd —Ossett
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
- Free parking
Quick apply
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Associate Product Manager
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
9d
Data Analyst
ICubo Project and Digital Consulting UK Ltd —Leeds
- £34,000 - £45,000 a year
- Full-time
- CRM software
- English
- SQL
- Flexitime
- Sick pay
Quick apply
1d
Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
1d
Senior People Analyst
Markel International Services Ltd —Leeds
- Data analysis skills
- AI
- Annual leave
- Flexible schedule
Quick apply
7d
Salesforce Administrator
Christians Against Poverty —Bradford
- £36,470.03 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Flexitime
- Employee discount
7d
Compliance Analyst
Maples Group - Legal Services —Leeds
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Life insurance
9d
AR and Billing Analyst
Aramark —Leeds
- Communication skills
- Annual leave
- Employee assistance programme
14d

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Root Cause Analyst

Novuna -
Leeds

Apply Now

Job details

9 days ago

Qualifications

Business processes
Organisational skills
Root cause analysis
Analytics

Full job description

Do you love digging into data to uncover what's really going on? Does solving problems and improving customer experiences give you a buzz? If Excel, analysis, and meaningful change are your thing — we'd love to hear from you.
If your answer is 'yes' then keep reading.
Please note this role is Leeds based and will require attendance on site 1-2 days per week.
Who we are.
From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.
What you'll do.
You'll dive into customer complaints, claims and key data to uncover what's really going on. Working closely with the Customer Care Operations & Insight Manager, you'll use your root cause analysis to spot meaningful trends and help the business understand how external factors or our own processes shape customer experiences. You'll team up with colleagues across the business to turn your findings into real change, supporting the full root cause journey and helping us make things better for both our staff and our customers. You'll also spend one day a week working from our Leeds office.

You'll also:
Measure 'Consumer Duty', to ensure all customer experiences are effective
Manage and follow up on actions to address any underlying issues
Present your findings in key business meetings, sharing what you've learned and driving the actions needed to move things forward
What you'll bring.
You'll bring root cause analysis experience and a natural curiosity to dig into the ‘why' behind customer contacts. You'll be driven to make a real difference, with strong organisational skills and the confidence to work on your own initiative to hit deadlines. You'll enjoy building great relationships and sharing what you find, using your influence to help teams take action and create positive change. Additionally, knowledge of Section 75 of the Consumer Credit Act (CCA) would be advantageous.

You'll be a great fit if you:
Are a confident communicator, both verbally and in writing
Have strong Excel skills (Power BI experience would be a bonus)
Can analyse data in line with root cause requirements
Have excellent attention to detail
What can we offer you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:
An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

Apply Now

Refine Your Search

managers & analysts jobs in leeds, eng

Root Cause Analyst

Fraud Investigator - Harrogate

Trainee Field Crew Leader

Account Analyst

Data Team Leader

Senior Dynamics 365 Developer

Finance Systems Manager

Freelance AV Manager

Senior Paid Social Manager

Salesforce Developer

Digital Portfolio Analyst

Operations & Business Analyst (Manufacturing)

Service Desk Analyst

Associate Product Manager

Data Analyst

Service Desk Analyst

Senior People Analyst

Salesforce Administrator

Compliance Analyst

AR and Billing Analyst

I want to receive the latest job alerts for managers & analysts in leeds, eng

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