Patient experience manager Work, Jobs in Gloucester, Eng (with Salaries)

General Manager - Private Patient Services, Band 8b
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Contracts
- Communication skills
- Negotiation
- Annual leave
- Employee discount
8d
MASH & MACPT Health Team Manager
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £57,528 - £64,750 a year
- Full-time
- Training & development
15h
Patient Access Officer, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
- Negotiation
- Annual leave
- Employee discount
13d
Country Lead - Scotland
PortmanDentex —Cheltenham
- Full-time
- Analysis skills
- Travel
- Leadership
- Annual leave
Quick apply
2d
Practice Manager
Bupa Dental Care —Cheltenham
- Full-time
- Management
- Patient care
- Recruiting
- Employee assistance programme
- Employee discount
Area Manager - Yorkshire
PortmanDentex —Cheltenham
- Full-time
- Data analysis skills
- Travel
- Leadership
- Annual leave
Quick apply
2d
Senior Project Manager, Financial Sustainability Programme, Band 7
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Team management
- Communication skills
3h
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Support Worker - Residential Children's Home (complex behaviour)
Carbrey Group Ltd —Gloucester
- £34,362 - £36,062 a year
- Weekend availability
- Childcare
- Experience working with children
- Communication skills
- Annual leave
Quick apply
Temporary Staff Co-Ordinator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Weekend availability
- Computer literacy
- Data entry
- Communication skills
2d
Senior Clinical Services Manager - Neurodiverse Services
Taurus Healthcare —Hereford
- £45,254.17 - £49,669.22 a year
- Management
- Data analysis skills
- Project management
- Annual leave
- Employee discount
Quick apply
Senior Support Worker - Residential Children's Home
Carbrey Group Ltd —Gloucester
- £36,862 - £38,662 a year
- Weekend availability
- Childcare
- Experience working with children
- Communication skills
- Annual leave
Quick apply
Lead Dental Nurse
GL1 —Gloucester
- £14 - £15 an hour
- Part-time
- Mentoring
- Organisational skills
- In-person
Quick apply
8d
Learning and Development Systems Manager
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Part-time
- Continuous improvement
- Training & development
9d
Complex Homelessness Partnership Support Service - Peer Support Worker
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
11d
Administration Team Lead
Gloucestershire Health and Care NHS Foundation Trust —Cirencester
- £28,392 - £31,157 a year
- Part-time
- Microsoft Office
- Administrative experience
- Leadership
14d
Senior Support Worker - Residential Children's Home (complex behaviour)
Carbrey Group Ltd —Gloucester
- £36,862 - £38,662 a year
- Weekend availability
- Childcare
- Experience working with children
- Communication skills
- Annual leave
Quick apply
Speciality doctor for Psychiatric Intensive Care Unit and Crisis Team
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £63,696 - £102,689 a year
- Full-time
- Patient care
4d
CAMHS Senior Systemic Psychotherapist and Systemic Interventions Lead
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £57,528 - £64,750 a year
- Part-time
- Management
- Case management
- Training & development
10d
Clinical Systems Support Officer
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
6d

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patient experience manager jobs near gloucester, eng

General Manager - Private Patient Services, Band 8b

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Full-time
£66,582 - £77,368 a year
8 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Contract management
Fiscal management
Patient flow optimisation
Meeting coordination
Resource allocation planning
Operations management
Team leadership
Performance management
Budget planning
Healthcare service transformation
Forecasting
Overseeing budgeting and forecasting
Operational strategy development
Contracts
Multidisciplinary collaboration
Capacity planning
Communication skills
Negotiation
Operations leadership experience

Full job description

General Manager - Private Patient Services: Band 8b

It’s an exciting time to join the Private Patients Team at Gloucestershire Hospitals Foundation Trust. We have a newly formed leadership team alongside plans to open a dedicated Private Patient ward and outpatient facility. As a consequence we are now looking to recruit a talented and experienced operational manager to support our Private Patient services team. You will be working with an innovative and committed team who are enthusiastic to bring forward a range of new developments to take progress this service. We are looking for an individual to join us and to drive both the daily operational work associated with the service but also a range of developmental projects and initiatives.

We are looking for candidates who have experience in NHS management, or independent healthcare, as well as enthusiasm and drive, with the willingness to go the extra mile to achieve what is required for our patients, staff and services. If you are dynamic, have ambition, are responsive, engaging and looking for the next step in your operational career then we would love to hear from you!

The proposed interview details: to be held on 4th September

The post requires candidates with the ability to engage with a range of staff in a complex environment and manage relationships with a wide range of senior colleagues both clinical and non-clinical. You will be able to problem-solve, have good communication skills, and a strong understanding of service management both within the NHS, also in-with the independent sectir. You will have experience of delivering programmes of work, leading teams, supporting daily operational challenges including patient flow, improving Private Patients' offering and experience and dive growth in Private Patient income.

Specifically, we are looking for candidates who can:

Support our staff, develop our team members, support wellbeing and act with integrity.
Work with a range of services and specialties within the area supporting day-to-day operational challenges, but with an eye to future revenue development opportunities.
Lead on and drive forward development plans for a range of services, supporting our teams and being responsive to the demand and capacity pressures placed upon them.
Contribute and support the financial position through strong activity and revenue forecasting, identifying new opportunities and reporting progress through Private Patient Sub-Committee meetings.
Facilitate and support both transformation and business planning in line with the Trust Strategy.
Support specialty operational delivery, linked to the Trust strategic objectives.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Key Result Areas

Our Business

Divisional Planning:
The General Manager will have responsibility to contribute to the development of the Trust’s annual Business Plan to achieve the quality and financial targets agreed in conjunction with the Speciality Director.

To ensure that the annual Business Plan is monitored and reported on throughout the year to assure successful delivery
To ensure that the Annual Business plan reflects the Trust's strategic plan
To be responsible for the delivery of the business plan for the performance management of the service line
To work with the speciality directors to produce the service lines' strategic plans as this will contribute to the service’s strategic plan.
To ink with service-specific General Managers to support the development of business cases to support services within the service line.
Co-operating with colleagues to ensure the effective delivery of the annual plan across other divisions and the Trust's overall corporate objectives
Leading the reporting on the delivery of the business plan to Service Line Board.
Leading the coordination of Service Line Triumvirate meetings (weekly)

Financial Management

Take responsibility for the management of the physical and financial resources allocated to the area of responsibility
Budget management
Ensuring that there is an effective use of all resources available within the area of responsibility and that services are provided to the highest quality and quantity required within the resources agreed.
Taking appropriate corrective action if resources allocated are exceeded in conjunction with senior colleagues to qualify, monitor and resolve any costs pressures.
Delivery of annual Financial Sustainability Plan
Contribution to the Divisions minor capital planning and management of minor capital allocation to Service Line
To lead on the contract management of all subcontractors and third parties where appropriate
To review on an annual basis the value and content of recharges from other providers to ensure good financial management.

Information management:

To ensure the clinical services are provided with relevant and timely information to manage services effectively, both in respect of patient care and organisational management requirements.
To ensure that there are appropriate and agreed ways of reporting performance to external commissioners where required within overall reporting systems in the trust
To ensure the optimisation of the Trust income streams i.e. private income, accuracy of clinical coding, CQUIN and best practice tariff achievement etc.

Our services

Access to service:

Ensuring that all performance standards are agreed within the service lines through consultation and negotiation with the clinical teams and Divisions.
Participating in discussions for access issues within the Service Line and external organisations e.g. CCG, Specialised Commissioning, and Community Provider.
Lead the delivery of relevant standards for the Service Line. Ensure that there is equability of access to our services and that patient waiting times are managed in accordance with Trust policy
To ensure that the service line develops appropriate action plans in order to meet required access standards
Participation in daily escalation rota to proactively manage bed capacity.
Implementing techniques and procedures such as Demand and Capacity mapping which support service design, delivery and modernisation.

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Refine Your Search

patient experience manager jobs in gloucester, eng

General Manager - Private Patient Services, Band 8b

MASH & MACPT Health Team Manager

Patient Access Officer, Band 3

Country Lead - Scotland

Practice Manager

Area Manager - Yorkshire

Senior Project Manager, Financial Sustainability Programme, Band 7

Customer Service Supervisor

Support Worker - Residential Children's Home (complex behaviour)

Temporary Staff Co-Ordinator

Senior Clinical Services Manager - Neurodiverse Services

Senior Support Worker - Residential Children's Home

Lead Dental Nurse

Learning and Development Systems Manager

Complex Homelessness Partnership Support Service - Peer Support Worker

Administration Team Lead

Senior Support Worker - Residential Children's Home (complex behaviour)

Speciality doctor for Psychiatric Intensive Care Unit and Crisis Team

CAMHS Senior Systemic Psychotherapist and Systemic Interventions Lead

Clinical Systems Support Officer

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