Junior technical support Work, Jobs in Olney, Bkm (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Junior / Graduate Revit and BIM Technician
Sikla Bohemia —Milton Keynes
- Annual leave
- Gym membership
8d
Global Financial Accountant
Dr. Martens —Wollaston
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Mentoring
- Annual leave
Quick apply
8d
Mechanical Fitter
WAAM3D Limited —Milton Keynes
- £28,000 a year
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Free parking
- Sick pay
Quick apply
11d
Vehicle Painter
BCA —Bedford
- £20.02 an hour
- Monday to Friday
- Employee assistance programme
- Employee discount
Quick apply
Electrician
Optec Electrical —Aylesbury
- £34,200 a year
- Full-time
- Customer service
- Maintenance
- Electrical experience
- Free parking
- Annual leave
Quick apply
Tax Manager / Assistant Manager
TC-Group —Northampton
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
5d
Senior Technical Project Engineer
Apego UK Engineering Solutions Ltd —Milton Keynes
- £42,000 - £58,000 a year
- Full-time
- AutoCAD
- PMP
- Engineering
- Flexitime
- Sick pay
Quick apply
2d
Senior LC MS Analyst
Tetra Tech —Bedford
- Laboratory experience
- Project management
- Bachelor's degree
Salesforce Developer
Capgemini —Milton Keynes
- Hybrid work
- Computer Science
- Salesforce
- DevOps
Qualified Audit Senior/Semi-Senior
Corporate Services - ManagerS —Kettering
- £35,000 - £45,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- No degree
Quick apply
Senior Litigation Counsel
NHBC —Milton Keynes
- £100,000 - £110,000 a year
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee discount
7d
Associate Director Private & Trusts Assurance
Grant Thornton UK LLP —Milton Keynes
- Full-time
- Tax experience
- Employee discount
Strategic Relationship Manager
FCDO Services —Westminster
- £58,209 - £66,877 a year
- Full-time
- Sales
- Presentation skills
- No degree
10d
Principal Ecologist
Brown&Co —St. Neots
- Full-time
- Supervising experience
Senior Embedded Software Engineer
Racelogic —Buckingham
- Engineering
- C++
- Bachelor's degree
- Annual leave
Quick apply
Accounts Senior
TC-Group —Letchworth
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Building Surveyor / Party Wall Specialist
Bhangals Construction Consultants —Northampton
- Full-time
- IT
- Construction experience
- Negotiation
Project Engineer, Powertrain
Singer Vehicle Design —Daventry
- Full-time
- Leadership
- Communication skills
- Free parking
Quick apply
2d
Senior Geoenvironmental Engineer
Soiltechnics Ltd —Northampton
- From £35,000 a year
- Overtime
- Bachelor's degree
- Driving
- Annual leave
Quick apply

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1st Line Service Desk Analyst

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

SCCM
GCSE
Windows
ITIL
MTA
Remote access software
IT support
DNS
TeamViewer
ServiceNow
IT
Active Directory
CompTIA A+
VPN

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team. You will need to attend our Meppershall office for your initial training and induction, and future training sessions.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

junior technical support jobs in olney, bkm

1st Line Service Desk Analyst

Junior / Graduate Revit and BIM Technician

Global Financial Accountant

Mechanical Fitter

Vehicle Painter

Electrician

Tax Manager / Assistant Manager

Senior Technical Project Engineer

Senior LC MS Analyst

Salesforce Developer

Qualified Audit Senior/Semi-Senior

Senior Litigation Counsel

Associate Director Private & Trusts Assurance

Strategic Relationship Manager

Principal Ecologist

Senior Embedded Software Engineer

Accounts Senior

Senior Building Surveyor / Party Wall Specialist

Project Engineer, Powertrain

Senior Geoenvironmental Engineer

I want to receive the latest job alerts for junior technical support in olney, bkm

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