Operations assistant Work, Jobs in Billericay, Ess (with Salaries)

Banking Operations - Client Support Assistant
Arbuthnot Latham —London
- Customer service
- Microsoft Office
- Organisational skills
2d
People Operations Assistant
LiveScore Group —London
- Up to £35,000 a year
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
HR Operations Assistant (12-month Fixed Term Contract)
Apollo —London
- Analysis skills
- Human resources
- Financial services
- Annual leave
Operations Assistant
G MASS —London
- Up to £42,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
Quick apply
4d
Executive and Project Assistant
Nous Group —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Underwriting Operations Assistant
Aventum Group —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
3d
Trade Assistant, Brokerage Operations
Xpansiv —London
- £30,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Communication skills
E-commerce Electronics Operations Assistant ( Part-time Student friendly)
Cybercore Innovations LTD —Waltham Cross
- £12.71 an hour
- Part-time
- No experience needed
- Computer skills
- In-person
- Flexible schedule
Quick apply
4d
Operations Assistant – Same-Day / Next-Day Delivery Service
Mango Logistics Group —Rotherhithe
- Full-time
- Customer service
- Communication skills
Freelance Project Coordinator
Koinonia Federation —London
- £24,420.00 - £41,606.73 a year
- Weekend availability
- Social media management
- First Aid Certification
- Organisational skills
Quick apply
Project Coordinator
Longdan Supermaket —London
- £27,500 - £35,000 a year
- Full-time
- PMP
- Engineering
- Maintenance
- Employee discount
- Flexible schedule
Quick apply
9d
Assistant Company Secretary
PoloWorks —London
- £50,000 - £55,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
4d
Exhibitions Project Coordinator, OrangeDoor
Unbridled —Bromley
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Deputy Company Secretary - Fixed Term Contract (14 months)
CFC —London
- Full-time
- Hybrid work
- Programmable logic controllers
Quick apply
Warehouse Operations Transport Assistant (Days) - From 6am Starts
Aldi —Isle of Sheppey
- £13.31 an hour
- Weekend availability
- Heavy lifting
- Employee assistance programme
- Employee discount
Assistant Vice President – Eligible Collateral Schedule Negotiator – Markets Operations
Citi —London
- Full-time
- Hybrid work
- Bachelor's degree
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Digital Projects Coordinator - Sweaty Betty - 12M FTC London, England
Wolverine Worldwide —London
- Microsoft Excel
- Salesforce
- Continuous improvement
Assistant Company Secretary
TP ICAP —London
- Full-time
- Financial services
- Communication skills
1d
Product Management - Private markets, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Master's degree
- Bachelor's degree
- Product management
Venue Operations Assistant
CodeNode —London
- Up to £26,437 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Employee discount
- Sick pay
Quick apply

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Banking Operations - Client Support Assistant

Arbuthnot Latham -
London

Apply Now

Job details

2 days ago

Qualifications

Customer service
Microsoft Office
Numeracy
Organisational skills
IT
Computer skills
Financial services
Communication skills
Banking

Full job description

Job Description

The CSA will focus on providing a client focused service, predominantly by telephone, ensuring client queries and requests are handled accurately, efficiently and within agreed service level agreements and appropriate timescales depending on the nature of the client enquiry. This role will support the continued growth of our Banking and Direct Deposit business.

Key Responsibilities:

Client service support:

Client contact by telephone (incoming and outgoing).

Dealing with client payment requests and ensuring that:
- Payment call backs have been made in line with ID & V procedures.
- Remitting details are correctly obtained for processing.
- FX deal tickets are completed where required.
- Internal transfers are processed.
Dealing with internal and external client enquiries for example:
- Account enquiries including balances, statement requests, transactional queries.
- Card related queries, activation requests, PIN reminders, unauthorized card transactions and liaising with VISA operations about clients card accounts.
- Online Banking and Mobile App queries, secure messages and requests including password resets and online payment verifications
- Client cash requests and deliveries in various currencies.
- Cheque queries and stop cheque requests.
- Standing order and direct debit queries.
- Amendments to static data including address changes.
- Ordering cheque and paying-in books.

Dealing with and distributing requests and queries received via the team’s mailbox including:
- Prospective new client enquiries.
- Internal or external communications.
- Internal or external queries or requests.
Dealing with other requests for example:
- Audit letters.
- Tax certificates.

General Administration:

Responsible for keeping client records updated.
Archiving and keeping paper and electronic filing up-to-date.
Assisting in the administration of general office management tasks.
Undertaking project work when required.

Compliance:

Dealing with clients’ complaints and errors in a timely manner, including following the laid down process for capturing and investigating errors and complaints. Liaising with the relationship manager and team to resolve errors and complaints, and acting as the first point of contact for clients.

Risk:

Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

Maintain excellent relationships with Commercial Banking, Operations, Treasury, Risk and Compliance and other stakeholders across the business.

Person Specification

Knowledge/Experience/Skills:

Experience of delivering a high standard of customer care.
Good telephone skills.
Ability to provide a very high level of client service and at all times keeping the client at the heart of everything we do.
Strong numeracy, literacy and computer skills.
An understanding of savings, banking or financial services is desirable.
Previous banking experience desired, preferably in a client liaising role.
Ability to provide a very high level of client service and at all times keeping the client at the heart of everything we do.
Ability to work within a team environment for the benefit of the client, the team and the Bank.
IT literate, and a good understanding of Microsoft Office.
Excellent verbal and written communication skills.
Excellent organisational skills.
Strongtime management skills and the ability to work well under pressure.
Ability to maintain a high level of confidentiality, diplomacy and discretion.
High level or accuracy and attention to detail.
Ability to learn a variety of banking systems and tasks.
Empathy in handling customer complaints.
A “can do” attitude.

Competencies:

Client focus.
Team Working.
Planning & Reviewing.
Judgement & Problem solving.
Communication & Confidence.

About Us

Not Specified

Apply Now

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operations assistant jobs in billericay, ess

Banking Operations - Client Support Assistant

People Operations Assistant

HR Operations Assistant (12-month Fixed Term Contract)