Customer support coordinator Work, Jobs in West Wickham, Gtl (with Salaries)

Customer Assistance Coordinator - Home Assistance 6 month FTC
Allianz —Croydon
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Employee discount
Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Senior Sales Coordinator
Just Pads Ltd —Leatherhead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Events and Admin coordinator - Fixed Term Contract
Lexington Catering —London
- £33,000 a year
- Overtime
- Customer service
- IT
- Communication skills
Quick apply
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Coordinator
The HR Surgery —Thames Ditton
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Import Customer Service Coordinator
CEVALogistics —London
- Full-time
- Communication skills
- Annual leave
- Employee discount
9d
Client Services Coordinator
Wilmington plc —London
- £28,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
Business Administrator & Office Coordinator
Ram Peripherals Ltd —London
- From £26,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
9d
Customer Experience Coordinator
Johnson Controls —Sunbury
- Customer service
- Annual leave
- Employee assistance programme
Customer Service Coordinator
Johnson Controls —Sunbury
- Rotating shift
- Customer service
- Annual leave
- Employee assistance programme
10d
Billing Coordinator - 12 months FTC
Fora Space Limited —London
- Microsoft Excel
- Salesforce
- Annual leave
Quick apply
14d
Customer Service Coordinator
QA —London
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
1d
Digital Operations Coordinator EMEA
Michael Kors —London
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
Network Ops Coordinator
HIVED —London
- Full-time
- Microsoft Excel
- English
- Annual leave
Sales Support Coordinator
Peabody —London
- £33,566 a year
- CRM software
- Sales
- Microsoft Office
10d
Sales & Events Coordinator
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Sales
- Employee assistance programme
- Employee discount
Hotel Sales and Reservations Co-Ordinator
Holiday Inn Express London-Excel —East London
- £29,211 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Store Operations Coordinator
Tapestry Inc —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
7d
Repairs Co-ordinator
PA Housing —Walton-on-Thames
- £30,796 - £32,150 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
- Employee discount

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customer support coordinator jobs near west wickham, gtl

Customer Assistance Coordinator - Home Assistance 6 month FTC

Allianz -
Croydon

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Organisational skills
Financial services
AI
Communication skills

Full job description

When someone's home emergency turns into a crisis, you're the calm, expert voice that makes all the difference. As a Customer Assistance Coordinator within our Home Assistance team, you'll be at the heart of delivering real, practical help to customers when they need it most. Based at our Croydon office, this is a 6-month fixed term contract opportunity where you'll work as part of a dedicated 24/7 team, coordinating assistance services and ensuring every customer receives a timely, professional, and genuinely caring response. This is a role where your communication skills, problem-solving ability, and commitment to outstanding service will directly shape the experience of customers across the UK. If you thrive in a fast-paced environment and want a role where your work truly matters, we'd love to hear from you.

What You'll Do

Handle all incoming and outgoing customer calls in a helpful, friendly, and professional manner, providing proactive solutions in line with our business partners' expectations
Coordinate each assistance task to ensure customers receive the most appropriate service in a timely and cost-effective way
Monitor all aspects of each task to ensure services are delivered at the agreed time, keeping customers fully informed of progress throughout
Prioritise your workload effectively, completing all assistance management tasks in order of priority and using proactive outreach — such as calling customers to provide updated estimated arrival times or arrange follow-up appointments — to deliver the best possible outcome
Follow established call guides and processes to ensure consistency and compliance across all customer interactions
Escalate any service failures or potential problems to the relevant Supervisor or Manager promptly
Handle regulated complaints in line with FCA complaint guidelines, escalating high-profile or contentious cases to the appropriate Manager as quickly as possible
Contribute to a positive team environment by sharing product or technical developments, highlighting customer feedback trends to Senior Managers, and participating actively in team meetings and performance conversations
Complete all mandatory and online training modules on time to remain compliant with industry regulations
Maintain a safe and tidy work area in accordance with the Health Safety at Work Act 1974, reporting any health and safety concerns to your Supervisor or Manager

What You'll Bring

Experience in a customer service or contact centre environment, ideally within insurance, assistance, or a related financial services sector
Strong communication skills — you're confident, empathetic, and professional on the phone, and you know how to put customers at ease in stressful situations
Excellent organisational and prioritisation skills, with the ability to manage multiple tasks simultaneously in a fast-paced, 24/7 environment
A proactive, solutions-focused mindset — you look for the best outcome for the customer and take ownership of tasks through to resolution
Ability to work flexibly, including weekends and bank holidays, as part of a rotating shift pattern covering 24 hours a day, 7 days a week
Familiarity with FCA complaint handling guidelines or a willingness to learn and apply regulatory requirements
Attention to detail and accuracy when recording case information and following established processes
A collaborative approach — you actively contribute to team meetings, coaching sessions, and development conversations
Comfort using digital tools and systems; experience with or openness to AI-assisted customer service tools or workflow platforms is a plus

What We Offer

6-month fixed term contract
Competitive salary commensurate with experience
Flexible working arrangements where possible, with a supportive team environment
Company pension scheme
Private medical insurance
Life assurance
25 days' annual leave plus bank holidays (pro-rated for the duration of the contract)
Access to Allianz Partners' employee discounts and wellbeing programmes
Ongoing training, coaching, and career development support — including a Personal Development Plan tailored to your goals
A genuinely inclusive workplace where your contribution is valued every day

Who We Are

Allianz Partners is a world leader in assistance and insurance solutions, operating in over 75 countries and serving millions of customers every year. In the UK, we are proud to be one of the leading providers of home, travel, and automotive assistance — delivering real help to people at the moments that matter most. As part of the wider Allianz Group, one of the world's most trusted financial services organisations, we combine global scale with a deeply human approach to customer care. Our people are at the core of everything we do, and we are committed to building a workplace where everyone can thrive. At Allianz Partners UK, we live by our purpose: "We care for tomorrow" — and that starts with caring for our people today.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

Apply Now

Refine Your Search

customer support coordinator jobs in west wickham, gtl

Customer Assistance Coordinator - Home Assistance 6 month FTC

Support Case Coordinator

Senior Sales Coordinator

Events and Admin coordinator - Fixed Term Contract

Customer Care Coordinator

Customer Service Coordinator

Import Customer Service Coordinator

Client Services Coordinator

Business Administrator & Office Coordinator

Customer Experience Coordinator

Customer Service Coordinator

Billing Coordinator - 12 months FTC

Customer Service Coordinator

Digital Operations Coordinator EMEA

Network Ops Coordinator

Sales Support Coordinator

Sales & Events Coordinator

Hotel Sales and Reservations Co-Ordinator

Store Operations Coordinator

Repairs Co-ordinator

I want to receive the latest job alerts for customer support coordinator in west wickham, gtl

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