Customer service supervisor Work, Jobs in Appleton Thorn, Chs (with Salaries)

Team Leader Customer Resolution Department
Angel Advance —Warrington
- £32,000 - £34,279 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
3d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Hospitality Supervisor
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Hospitality
- Employee assistance programme
Retail Supervisor
Wickes —Leigh
- £9.35 - £12.86 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Apprentice Retail Supervisor
Farmfoods —Liverpool
- £13.61 an hour
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee discount
Quick apply
3d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Starbucks Supervisor(Full Time) Tyldesley
Starbucks Coffee Company —Manchester
- £13.64 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Free parking
- Store discount
Quick apply
6d
Delivery Station Supervisor
JD.COM INTERNATIONAL UK LTD —Birkenhead
- Weekend availability
- Bachelor's degree
- Leadership
- Communication skills
Quick apply
Assistant Store Manager
M&S Opticians —Ellesmere Port
- Sales
- Customer service
- Business development
Quick apply
Sales/Supervisor
Automotive Repair Systems —Liverpool
- £30,000 a year
- Weekend availability
- Sales
- Computer literacy
- Business development
Catering Supervisor
Restaurant Associates —Manchester
- £16 an hour
- Customer service
- Merchandising
- Supervising experience
- Employee discount
Supervisor - Menswear Department
Flannels —Liverpool
- £31,450 a year
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
1d
Duty Manager/Restaurant Supervisor
The Faulkner Arms —Chester
- £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
- Flexible schedule
Quick apply
6d
Senior Business System Leader (Continuous Improvement)
Johnson Controls —Manchester
- Up to 50% travel
- Engineering
- Master's degree
Site Supervisor MEP
Kimpton —Bromborough
- Customer service
- Microsoft Office
- Supervising experience
Café Supervisor
MOI BAKESHOP —Liverpool
- From £13.50 an hour
- Weekend availability
- Serving
- Hospitality
- Bar
- Store discount
- Employee discount
Quick apply
13d
Mechanical Site Supervisor
Kimpton —Bromborough
- Customer service
- Microsoft Office
- Supervising experience
Restaurant Supervisor/Duty Manager
Afrikana & Drip Chicken Manchester —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Store discount
- Employee discount
Quick apply
4d
Cafe and Restaurant supervisor(Full-time)
Fun Street —Manchester
- From £13.50 an hour
- Weekend availability
- Hospitality
- Bar
- Sales
- Free parking
- Employee discount
Quick apply
5d
Shift Manager
Wendy's Liverpool Croft Retail Park -14525 —Bromborough
- £13.85 an hour
- Part-time
- Hospitality
- Customer service
- Restaurant management
Quick apply
7d

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customer service supervisor jobs near appleton thorn, chs

Team Leader Customer Resolution Department

Angel Advance -
Warrington

Quick apply

Job details

Full-time
£32,000 - £34,279 a year
3 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Financial Conduct Authority guidelines
Resource allocation planning
Stakeholder liaison
Payroll management
Performance management
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
Change leadership
Management reporting
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Analytics
Rota coordination

Full job description

Job Purpose

The Customer Resolution Team Leader is responsible for leading and managing two specialist teams within the business:

Customer Review Team - responsible for managing ongoing reviews and suitability of Debt Management Plans (DMPs).
Customer Resolution Team- responsible for complex, escalated, and higher-risk cases, including potential legal action and debt write-off assessments.

The role ensures customers receive fair, appropriate, and sustainable outcomes, with all activity delivered in line with FCA regulations, Consumer Duty requirements, and internal governance frameworks. The Team Leader is accountable for quality, compliance, colleague capability, and the effective oversight of complex customer journeys.

Key responsibilities and accountabilities

Lead, manage and motivate a team of Advisors and Support Officers, setting clear expectations, standards and objectives.
Manage HR and payroll-related activities within the department.
Conduct regular 1:1 meetings, annual appraisals and performance reviews, providing coaching and development support to help individuals thrive.
Support recruitment activities including interviews, onboarding and the design and delivery of training plans.
Manage team rotas, holidays and shift cover to ensure appropriate resourcing levels at all times.
Drive team engagement initiatives and team-building activities to maintain and improve morale.
Set, monitor and manage KPIs for direct reports, providing regular feedback, support and corrective action where required.
Maintain effective oversight of workload volumes and resource planning in line with company KPIs.
Support the creation of a monthly KPI performance pack, highlighting performance against targets, successes and areas for improvement.
Identify and implement opportunities to improve productivity, efficiency and ways of working.
Ensure key learnings from quality reviews are shared and embedded to improve the overall customer experience.
Work closely with the Compliance team to address reviews, feedback and recommendations, ensuring timely implementation and effective follow-up monitoring.
Support with ensuring all processes are clearly documented, regularly reviewed and updated, with appropriate approvals obtained.
Embed a continuous improvement culture, proactively identifying and implementing changes that drive better outcomes for customers and the business.
Act as a keyholder where required.
Provide guidance and support to team members by answering queries and resolving escalations.

Required skills, qualities and experience

Strong customer focus with a genuine passion for delivering positive customer outcomes.
Proven ability to lead, motivate and develop teams to achieve performance targets.
Confident, professional and positive communication skills, both written and verbal, with internal and external stakeholders.
Excellent analytical skills, with the ability to produce, interpret and present meaningful management information.
Effective leadership skills with the ability to manage change and drive improvement
Exceptional organisational, people management and self-management skills
A good understanding of the FCA and applicable industry legislation such as the Data Protection Act 2018 and UK GDPR, and The Consumer Credit Act 1974

Job Type: Full-time

Pay: £32,000.00-£34,279.00 per year

Benefits:

Company pension
Free parking
On-site parking

Experience:

Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in appleton thorn, chs

Team Leader Customer Resolution Department

Customer Service Team Leader

Hospitality Supervisor

Retail Supervisor

Apprentice Retail Supervisor

Helpdesk Team Leader

Starbucks Supervisor(Full Time) Tyldesley

Delivery Station Supervisor

Assistant Store Manager

Sales/Supervisor

Catering Supervisor

Supervisor - Menswear Department

Duty Manager/Restaurant Supervisor

Senior Business System Leader (Continuous Improvement)

Site Supervisor MEP

Café Supervisor

Mechanical Site Supervisor

Restaurant Supervisor/Duty Manager

Cafe and Restaurant supervisor(Full-time)

Shift Manager

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