Technical support Work, Jobs in Wellesbourne, War (with Salaries)

IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
Sales & Technical Support
Vale AgriFlow Limited —Evesham
- £32,500 - £39,995 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Leadership
- Free parking
- Work from home
Quick apply
13d
After Sales & Technical Support (Ground Care)
Etesia UK Ltd —Banbury
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
3d
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
16h
IT Clinical Systems Coordinator / Support (NHS Role)
NHS Professionals —Coventry
- £16 - £18 an hour
- Temporary
- Hybrid work
- IT
- Annual leave
- Flexitime
Quick apply
5d
Operations & Technical Drawing Support Assistant
Beaumont Traffic Management —Redditch
- From £30,000 a year
- Full-time
- Schematics
- Customer service
- Computer literacy
- Free parking
- Sick pay
Quick apply
11d
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
14d
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply
IT Administrator Apprentice
Volvo Group —Warwick
- Up to £21,000 a year
- CRM software
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
Technical Support Technician (Office-Based)
Natus Sensory —Bicester
- Full-time
- Computer literacy
- Quality control
- Computer skills
- Free parking
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply
12d
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
23h
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
7d
IT Junior
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Maintenance
- Computer networking
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
7d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
14d
SAP Helpdesk Analyst (111772-0726)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- University
- Organisational skills
- Communication skills
- Annual leave
14d
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Computer skills
- Annual leave
- Employee assistance programme
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
20h
IT Service Desk Technician
Low Carbon Contracts Company —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Quick apply
6d
Senior IT Technician
Hanwell Fields Community School —Banbury
- £35,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Referral programme
8d

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IT Support Administrator - Second Tier

Plumbworld (Online Home Retail Ltd.) -
Evesham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Flexitime
Company pension
Employee discount
Flexible schedule
Car scheme
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Incident management
SCCM
Customer service
Incident queue management
User account provisioning
Ticket management
Microsoft Exchange
Windows
User account management
IT permissions management
IT support
Technical support incident logging
SharePoint
Technical writing
IP networking
Communication skills
Active Directory
Intune
Identity & access management

Full job description

Who we are

Online Home Retail is the home of Plumbworld.co.uk - one of the UK’s largest exclusively online retailers of bathroom and kitchen products. With warehousing based in Evesham, Worcestershire, Plumbworld has been trading online since 1999, serving over a million public and trade customers.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career and teach us what we don’t know. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

The role in short

The escalation point beyond first line, owning complex incidents across our Microsoft environment (Windows, Microsoft 365, Active Directory). You'll have real scope to grow—including the chance to specialise in cyber security administration on our IT infrastructure estate, with training and mentoring provided.

Perks of the job

Flexible hours to suit both you and the business
31 days holiday (including bank holidays) bookable in hours, making it super flexible for you
The option to buy and sell annual leave to suit your personal needs
£200 per year Wellbeing Allowance
Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
Fancy a new bathroom? We offer attractive staff discount to you and your family!
Of course, we offer all the good stuff like life assurance, pension scheme, training, and free onsite parking!
Free fruit onsite for employees, delivered weekly!

Onto the nitty gritty!

Act as the escalation point for incidents and service requests that Tier 1 cannot resolve, taking ownership through to resolution within agreed SLAs.
Diagnose and resolve hardware, software, and network issues on Windows 10/11 desktops and laptops, printers, and peripherals, with supporting knowledge of Windows Server environments.
Administer user accounts, groups, and permissions in Active Directory and Entra ID (Azure AD), including starters, leavers, and access changes.
Support and troubleshoot the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive.
Build, image, and deploy devices using Intune / Autopilot / SCCM, and maintain accurate asset records.
Manage and prioritise tickets in the service desk system, keeping users informed and documentation up to date.
Escalate complex issues to Tier 3 / infrastructure teams or external vendors with clear, well-documented handovers.
Create and maintain knowledge base articles and contribute to coaching Tier 1 colleagues. Control patching, endpoint security tasks, Firewall and routine maintenance under the direction of senior engineers.
Support meeting-room AV equipment and provide hands-on assistance for office moves, events, and VIP users
This role may require you to be on-call for one week a month during out of business hours.

We'd like to meet someone with

2+ years in an IT support role, with at least 1 year at second line / Tier 2 level (or equivalent demonstrable experience).
Strong troubleshooting skills across Windows 10/11 in a corporate domain environment. Hands-on experience administering Active Directory (users, groups, GPO basics) and Microsoft 365.
Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Experience working with a ticketing system and within SLA-driven processes. Excellent customer service and communication skills — able to explain technical issues clearly to non-technical colleagues.
Strong documentation habits and a methodical approach to incident management. A genuine interest in cyber security and a desire to develop towards a blended security admin role, with at least basic cyber security knowledge.
Able to work on-site five days a week at Evesham office.

If this sounds like you, please apply!

All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.

Job Types: Full-time, Permanent

Work Location: In person

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Flexitime
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in wellesbourne, war

IT Support Administrator - Second Tier

Sales & Technical Support

After Sales & Technical Support (Ground Care)

Help Desk Operator

IT Clinical Systems Coordinator / Support (NHS Role)

Operations & Technical Drawing Support Assistant

Service Desk Engineer

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

IT Administrator Apprentice

Technical Support Technician (Office-Based)

IT Technician

Network Engineer Field Operative & Help Desk Support

IT Support Engineer - Modern Workplace

IT Junior

Service Desk Manager

SAP Helpdesk Analyst (111772-0726)

IT Service Desk Apprentice

2nd Line Technical Analyst

IT Service Desk Technician

Senior IT Technician

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