Customer service agent Work, Jobs in Acton, Gtl (with Salaries)

Customer Service Co-ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1h
Customer Service Advisor (Full-time)
Signature Pharmacy —Acton
- £29,000 - £33,000 a year
- Full-time
- Customer service
- GP surgery experience
- English
Quick apply
2d
DAY/NIGHT SHIFT Ramp Agent - Immediate Starts!!!!! - Part Time 20 hrs Contract
Red Handling UK —Gatwick Airport
- £15.43 an hour
- Temporary
- Analysis skills
- In-person
- Time management
Quick apply
6d
Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Visa Documentation Agent
TLScontact UK —London
- £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Weekend availability
- Bilingual
- Hospitality
- In-person
Quick apply
Service Desk Agent
Hillingdon Council —Uxbridge
- £38,256 - £39,276 a year
- Customer service
- Free parking
- Employee discount
7d
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
11d
Call Centre Agent
Nexus Training Centre Ltd —Canary Wharf
- £13.50 - £14.00 an hour
- Part-time
- CRM software
- Customer service
- Salesforce
- Flexible schedule
Quick apply
11d
Insurance Process Administrator
Bionic Services Ltd —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
7d
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
4d
Customer Service Representative
Emerald Life —London
- £16 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
12d
Customer Service Agent
StudentSafe —Slough
- £15 an hour
- Monday to Friday
- Hybrid work
- Customer service
- Travel
- Contracts
- Free parking
- Work from home
Quick apply
12d
Customer Support Associate - End of Tenancy (hybrid)
flatfair —London
- Up to £27,000 a year
- Hybrid work
- Communication skills
- Annual leave
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Diagnostic Imaging Booking Agent - Bank
Bupa —South West London
- £16 an hour
- Full-time
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Reservation Agent
Reservations —Westminster
- £29,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
6d

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customer service agent jobs near acton, gtl

Customer Service Co-ordinator

Nelson Dish and Glasswashing Machines Ltd
Acton

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
1 hour ago

Benefits

Company events
Transport links
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Windows
Technical support
Microsoft Office
Computer skills
Communication skills

Full job description

Customer Service Co-ordinator

Location: Acton, London
Department: Service Department
Job Type: Full-time
Reports to: Service and Sales Support Manager

Join a well-established, growing service team

Nelson is a long-established commercial catering equipment and warewashing business, supporting hospitality, education, leisure, and commercial clients across London, the South East and throughout the UK.

We are looking for a professional, organised and customer-focused Service Desk Co-ordinator to join our busy Service Department in Acton.

This is an important front-line role, helping to ensure our customers receive prompt, reliable and well-managed service support. You will be the link between customers, engineers, service agents and the wider Nelson team, making sure service calls are handled efficiently, clearly and professionally.

Essential Duties and Responsibilities:

The Service Desk Co-Ordinator will ensure that our customers and their end users receive service support as they need it. Apart from receiving the calls from the customer, they will allocate an engineer from our team or service agent from the approved list of agents. The Service Desk Co-Ordinator must provide top-notch customer service and keep Clients and service agents informed on any ongoing and outstanding service calls.

· Maintain and develop a relationship with the customer network.

· Maintain and develop a relationship with the internal engineering team and the service partner network.

· Responding to Customer calls quickly and professionally and ensuring that all issues are resolved satisfactorily.

· Documenting all work including calls made.

· Assisting other helpdesk team members when required.

· Giving the first line of diagnosis such as knowing what common error codes mean and how best to deal with them.

· Manage and maintain the data required to carry out the task.

· Have an in-depth knowledge of the Terms and conditions of the company.

· Decide whether a call is warranty, under contract, or chargeable to the end user based on company T&C’s.

· Progress all calls including paperwork, within KPI tolerances.

· Assist the rest of the service department team where required.

Education and/or Work Experience Requirements:

· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

· Excellent computer proficiency (MS Office – Word, Excel and Outlook)

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

· A customer-focused approach

· Experience in providing technical support for end-users, including remote support if required.

· Knowledge of the latest Windows operating systems and office applications

· Experience in working with products at a base technical level

· Ability to work well in a team

Physical Requirements:

· Ability to safely and successfully perform the essential job functions

· Ability to maintain regular, punctual attendance consistent with their contract of employment

· Must be able to talk, listen and speak clearly on telephone

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
On-site parking
Transport links

Work Location: In person

Quick apply

Refine Your Search

customer service agent jobs in acton, gtl

Customer Service Co-ordinator

Customer Service Advisor (Full-time)

DAY/NIGHT SHIFT Ramp Agent - Immediate Starts!!!!! - Part Time 20 hrs Contract

Customer Service Agent

Reservations Agent Day

Visa Documentation Agent

Front Desk Agent

Service Desk Agent

Night Guest Service Agent

Client Resident Liaison Officer - Social Housing

Front Desk Guest Service Associate

Call Centre Agent

Insurance Process Administrator

Customer Operations Agent (Collections)

Customer Service Representative

Customer Service Agent

Customer Support Associate - End of Tenancy (hybrid)

Reservations Agent (M/F/X)

Diagnostic Imaging Booking Agent - Bank

Reservation Agent

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