Technical support Work, Jobs in Boxford, Sfk (with Salaries)

1st Line IT Support Engineer
Stoke by Nayland Resort —Stoke by Nayland
- From £30,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
5d
Technical Support Agent
POP Telecom —Newmarket
- From £26,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Technical Support Officer - Energy
West Suffolk Council —West Suffolk
- £17,071.17 - £18,941.49 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
1d
2nd Line Support
CLR —Ipswich
- £28,000 - £40,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
2d
IT Service Desk Technician
Eastern Education Group —Bury St. Edmunds
- £24,570 - £25,401 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Operations Support Analyst
OCS Group —Ipswich
- Monday to Friday
- Azure
- Microsoft Office
- SharePoint
Quick apply
5d
Technical Helpdesk IT Support Technician Apprentice
The Cleaning Co. —Harwich
- £16,000 - £25,000 a year
- Software troubleshooting
- English
- In-person
- Free parking
Quick apply
Facilities Helpdesk Operative
Sec2 Security Limited —Bury St. Edmunds
- From £26,624 a year
- Full-time
- CRM software
- Microsoft Outlook
- Windows
- Health & wellbeing programme
Quick apply
6d
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
Apprentice System Support Technician
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
2d
IT Technician - Bury St Edmunds Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
12d
ICT Senior Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Computer networking
- IT
- Communication skills
3d
IT Infrastructure Security Specialist
Woods Air Movement —Colchester
- Hybrid work
- Azure
- English
- Analysis skills
- Employee assistance programme
- Sick pay
3d
Digital Friend Volunteer
Age Well East – Colchester —Halstead
Quick apply

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technical support jobs near boxford, sfk

1st Line IT Support Engineer

Stoke by Nayland Resort -
Stoke by Nayland

Quick apply

Job details

Full-time
From £30,000 a year
5 days ago

Benefits

Free parking
On-site gym
Annual leave
Discounted or free food
Canteen
Employee discount
Gym membership
On-site parking

Qualifications

Desktop support
Driving Licence
English
MTA
IT support
Computer networking
IT
Communication skills
Help desk

Full job description

1st Line IT Support Engineer

Salary: starting at £30,000 per year, depending on experience
Location: Leavenheath, Suffolk, with travel to other Group sites in Boxford and Ardleigh
Job type: Full-time, in person
Working pattern: 5 days over 7, with on-call and out of hours project work requirement on occasions.

About Us

The Boxford Group is a family-owned group of businesses based in East Anglia, made up of three well-established companies:

Stoke By Nayland Resort – a hotel, golf and leisure complex
Boxford Farms – a fruit growing business
Peake Fruit – a packhouse and marketing enterprise

Across the Group, we rely heavily on a wide range of technology systems to keep our businesses running. This includes everything from standard IT systems such as desktops, servers, networking and Wi-Fi, through to more specialist operational systems used across hospitality, farming, production, communications and site infrastructure.

We are now looking for a capable and hands-on 1st Line IT Support Engineer to join our internal team. This role will work closely with our MSP partner, who provide 2nd and 3rd line support services.

The Role

This is a varied, practical and hands-on IT support role. It would suit someone who enjoys getting stuck in, solving problems, working across different environments and being part of a small team where no two days are quite the same.

You will be supporting users and systems across multiple sites, including offices, hotel and leisure areas, comms rooms, plant areas, farm environments and packhouse/production spaces.

This is not purely a desk-based helpdesk role. We need someone sensible, practical and willing to get hands-on when needed, whether that means checking cabling, tracing network points, getting behind cabinets, looking at kit in comms areas, or helping diagnose technical issues in operational environments.

Key Responsibilities

Your main responsibilities will include:

Providing 1st line onsite IT support across the Group
Handling and resolving standard IT support tickets in conjunction with our MSP partner
Supporting Windows desktops, printers, Wi-Fi, networking, telephony, user accounts and general business systems
Assisting with troubleshooting connectivity issues across multiple sites
Helping with IT-related aspects of wider operational systems, such as TV distribution, communications links, production line equipment, Bio Digester Heat Plants and other site-based technology
Carrying out regular IT maintenance tasks, including updates, security patching and routine system checks
Supporting IT change work under the guidance of the MSP partner
Escalating issues clearly and professionally where 2nd or 3rd line support is required
Keeping documentation, notes and asset information up to date
Working closely with colleagues across Maintenance, Operations and external support partners

About You

We are looking for someone with the right attitude, common sense and technical curiosity.

You do not need to know everything already, but you do need to be a solid all-round “techie” who enjoys IT, learns quickly and is comfortable working in real-world environments where the answer is not always obvious at first glance.

You should be the sort of person who can stay calm, investigate properly and think logically before blaming “the network”. We have enough ghosts in the machine already.

Experience and Skills

There are no rigid requirements, as we recruit based on talent, capability and attitude. However, the ideal candidate will have some of the following:

Good general IT knowledge across Windows desktops, basic server concepts, networking, Wi-Fi and data communications
2 years’ experience in helpdesk, desktop support or general IT support
A practical, hands-on approach to troubleshooting
Confidence working with physical IT equipment, cabling, cabinets, access points, switches and end-user devices
Good communication skills and a professional approach when supporting colleagues
The ability to work independently, while knowing when to escalate
A willingness to learn and develop technical skills
Good written and spoken English
IT qualifications such as CompTIA, MTA or similar would be useful, but are not essential

A full UK driving licence as the role involves travel between sites in Leavenheath, Boxford and Ardleigh.

Package and Benefits

Salary starting at £30,000, and depending on experience and qualifications
28 days’ annual leave
Opportunity to gain experience across a wide variety of business-critical technology systems
Hands-on role with real scope to learn and develop

Interview Process

To apply, please submit your CV via Indeed along with a short summary explaining why you think you are suited to the role.

If your application is progressed, the first stage will be an initial Zoom call. This will give us the chance to explain more about the role and understand your technical background, experience and knowledge.

Successful candidates will then be invited to a second in-person interview, where we will focus more on fit, attitude, working style and whether the role and company are right for both sides.

Agency Policy

We do not work with recruitment agencies for this role and will not respond to agency calls or emails.

Pay: From £30,000.00 per year

Benefits:

Canteen
Discounted or free food
Employee discount
Free parking
Gym membership
On-site gym
On-site parking

Application question(s):

Do you have 2 years’ experience in helpdesk, desktop support or general IT support?
Do you have hands-on experience troubleshooting business networking issues, such as Wi-Fi problems, switch ports, cabling, VLANs, routers/firewalls?
Do you have a Full UK driving licence and access to your own vehicle?

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in boxford, sfk

1st Line IT Support Engineer

Technical Support Agent

Technical Support Officer - Energy

2nd Line Support

IT Service Desk Technician

IT Operations Support Analyst

Technical Helpdesk IT Support Technician Apprentice

Facilities Helpdesk Operative

Technical Helpdesk Engineer

Apprentice System Support Technician

IT Technician - Bury St Edmunds Cluster

ICT Senior Service Desk Analyst

IT Infrastructure Security Specialist

Digital Friend Volunteer

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