Supervisor Work, Jobs in Bradford, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
9d
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
2d
Cleaning Supervisor
OCS Group —Bradford
- £14 an hour
- Overtime
- Communication skills
Quick apply
Kitchen Supervisor (Grass Hoppers)
YGC PARTNERS LIMITED —Tong
- £13.20 - £13.47 an hour
- Weekend availability
- Leadership
- Kitchen experience
- Free parking
- Employee assistance programme
Quick apply
Customer Service Supervisor
TOG24 —Heckmondwike
- £28,000 - £30,000 a year
- Temporary
- Management
- English
- Supervising experience
- Annual leave
- Work from home
Quick apply
1d
Supervisor
JACK & JONES —Bradford
- Part-time
- Sales
- Merchandising
- Communication skills
- Employee discount
Supervisor- Starbucks
SSP —Leeds
- £13.75 - £15.25 an hour
- Weekend availability
- Hospitality
- IT
- Leadership
- Employee discount
Quick apply
Shift Manager
Greggs —Cleckheaton
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Parts Supervisor
Hyundai Leeds —Farnley and Wortley
- Full-time
- Organisational skills
- IT
- In-person
- Store discount
- Annual leave
Quick apply
3d
Team Leader Learning Disabilities Full Time Bradford
Horizon Healthcare Homes Ltd —Bradford
- £14.30 an hour
- 12 hour shift
- Supervising experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Retail Supervisor
Screwfix —Leeds
- £14.08 an hour
- Part-time
- Annual leave
- Employee discount
Warehouse Supervisor 1300hrs - 22.00hrs/Finish FULL TIME (Please read full job description)
Shipley Transport —Bradford
- £13.50 - £15.00 an hour
- Overtime
- English
- Forklift
- Supervising experience
- Free parking
- Gym membership
Quick apply
3d
MDU Build Supervisor
M Group —Leeds
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
11d
Team Leader
StepChange —Leeds
- £35,100 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
8d
Play Supervisor (Grass Hoppers)
YGC PARTNERS LIMITED —Otley
- Holidays
- Customer service
- Supervising experience
- Working with children
Quick apply
8d
Shift Manager (Evenings)
Greggs —Leeds
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Warehouse Supervisor - Bradford
XPO Logistics —Bradford
- £32,000 - £35,000 a year
- Management
- Supervising experience
- Warehouse experience
- Employee discount
Quick apply
Traffic Management Supervisor
M Group —Birstall
- £35,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
10d
Night Relief Supervisor
Admiral Slots —Halifax
- £12.75 - £13.25 an hour
- Part-time
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
2d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
9 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

supervisor jobs in bradford, eng

Customer Resolution Team Leader

Customer Services Team Leader

Cleaning Supervisor

Kitchen Supervisor (Grass Hoppers)

Customer Service Supervisor

Supervisor

Supervisor- Starbucks

Shift Manager

Parts Supervisor

Team Leader Learning Disabilities Full Time Bradford

Retail Supervisor

Warehouse Supervisor 1300hrs - 22.00hrs/Finish FULL TIME (Please read full job description)

MDU Build Supervisor

Team Leader

Play Supervisor (Grass Hoppers)

Shift Manager (Evenings)

Warehouse Supervisor - Bradford

Traffic Management Supervisor

Night Relief Supervisor

Customer Services Team Leader

I want to receive the latest job alerts for supervisor in bradford, eng

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