It support team Work, Jobs in Caerphilly, Cay (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Finance Team Member
Thomas Carroll —Caerphilly
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Sales Office Administrator
Royal Marble —Caerphilly
- £26,500 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
6d
IT Operations Engineer
ARO —Cardiff
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Employee assistance programme
Quick apply
4h
Tesco Travel Money Advisor
Travelex —Ystrad Mynach
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
13d
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
10d
Team Member
KFC —Blackwood
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee discount
IT Support Team Leader
Drive —Nantgarw
- £33,610.75 a year
- Full-time
- Mentoring
- IT
- Communication skills
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
8d
Examinations and Data Officer
Islwyn High School —Blackwood
- £31,537 - £34,434 a year
- Full-time
- Bachelor's degree
- In-person
- School
- Free parking
Quick apply
2d
Administrative Support Officer
Cwm Taf Morgannwg University Health Board —Pontypridd
- £26,300 - £27,890 a year
- Full-time
- Oracle
- Organisational skills
- Communication skills
6d
Junior Scrum Master
Tes Global —Llantrisant
- £32,000 - £40,000 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Team Leader
Co-op —Gelligaer
- £14.48 an hour
- Temporary
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
6d
Team Leader
Link Financial Outsourcing —Caerphilly
- £29,500 a year
- Full-time
- Customer service
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
7d
SOC Analyst
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
2d
Part Time Data Center Technician
Microsoft —Newport
- £36,100 - £43,300 a year
- Full-time
- Azure
- Microsoft Office
- Mentoring
RIG ATTENDANT
Laing O'Rourke —Port Talbot
- IT
1d
Operative
M Group —Treharris
- £29,572 - £31,841 a year
- Overtime
- Employee assistance programme
- Employee discount
Short-term Temporary Team Member
NEXT —Mid Glamorgan
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
9d

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Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

it support team jobs in caerphilly, cay

Technical Support Engineer

Finance Team Member

Sales Office Administrator

IT Operations Engineer

Tesco Travel Money Advisor

IT Support Engineer

Team Member

IT Support Team Leader

1st Line Engineer

Examinations and Data Officer

Administrative Support Officer

Junior Scrum Master

Customer Team Leader

Team Leader

SOC Analyst

Process Operator

Part Time Data Center Technician

RIG ATTENDANT

Operative

Short-term Temporary Team Member

I want to receive the latest job alerts for it support team in caerphilly, cay

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