Guest service manager Work, Jobs in Chatham, Ken (with Salaries)

Guest Service Manager
Holiday Inn Rochester Chatham —Chatham
- £28,516.80 a year
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Accommodation Supervisor
Leeds Castle —Maidstone
- £26,500 - £27,500 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Management
- Free parking
- Store discount
Quick apply
Club Operations Manager
The Limpsfield Club —Tandridge
- £34,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
1d
General Manager
Bill's Restaurants —Canterbury
- £60,500 a year
- Full-time
- Employee discount
Quick apply
4d
Assistant Events Operations Manager
Edenwood Place —Aylesford
- £14.00 - £14.50 an hour
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
10d
Hotel General Manager
General Manager —Longfield
- £65,428.79 - £80,622.96 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
Quick apply
2d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Deputy Operations Manager
Dinotropolis —Greenhithe
- £16.45 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
5d
Operations Manager
Popeyes UK —Chelmsford
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Golf Manager
Delta Hotels by Marriott Tudor Park Country Club —Maidstone
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Venue Operations Manager
Eden Group Operations Ltd —Greenwich
- From £35,000 a year
- Weekend availability
- Microsoft Office
- Master's degree
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
11d
Duty Manager
Ballerz —Greenhithe
- £14.00 - £14.50 an hour
- Weekend availability
- Serving
- Hospitality
- Management
- Free parking
- Store discount
Quick apply
8h
Bar Team Leader
Shepherd Neame —Chatham
- £13.30 an hour
- Full-time
- Bar
- Hotel
- Employee discount
- Flexible schedule
Quick apply
General Manager
Curious Tap Rooms, Ashford —Ashford
- From £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
2d
Family Activities Manager
Virgin Active —Bromley
- £34,000 a year
- Full-time
- Management
- Organisational skills
- Annual leave
- Employee discount
3d
Guest Experience Executive
JETEX —Biggin Hill
- £27,000 a year
- Full-time
- Management
- Customer service
- Basic maths
- Free parking
- Life insurance
Quick apply
11d
Receptionist
Gymfinity Kids —Maidstone
- £8.00 - £12.71 an hour
- Overtime
- Sales
- Customer service
- Accounting
- Employee discount
- Referral programme
Quick apply
General Manager
White Lion —Tenterden
- Up to £50,000 a year
- Full-time
- Employee discount
Quick apply
Social Media Manager
Gateway Group —Southend-on-Sea
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
3d

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Guest Service Manager

Holiday Inn Rochester Chatham -
Chatham

Quick apply

Job details

Full-time
£28,516.80 a year

Benefits

Employee discount

Qualifications

Guest services
Leadership
Communication skills

Full job description

Job Ref: KGH11736

Branch: Holiday Inn Rochester Chatham

Location: Holiday Inn Rochester Chatham, Chatham

Salary/Benefits: £28516.80 per annum, plus benefits and monthly service charge

Contract type: Permanent

Hours: Full Time

Shift pattern: Variable includes evenings, weekends and holidays

Hours per week: 40

Posted date: 27/05/2026

Closing date: 26/06/2026

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, FB or Meetings Events, your leadership will shape the whole Guest Service function, and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role.

This role reports directly to the Hotel Manager.

What you’ll do

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food Beverage, and Meetings Events.
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
Ensure compliance with safety, security, and operational standards across the hotel.
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [email protected].

What we’re looking for

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, FB Manager/Supervisor, ME Manager/Supervisor, or Duty Manager).
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Whats in it for you

Our rewards package includes:

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

Our family tree has been growing since 2001, but we now have 55 hotels in our UK portfolio, offering careers across a range of international brands including IHG, Marriott, Accor and Hilton Hotels Resorts. And if that isn’t enough, we additionally offer unique opportunities internationally. Despite our size, you can speak to any member of our management community and they will tell you that we still feel very much like a family who enjoys working together – over 89% of respondents in our recent employee survey told us they are satisfied working with us!

Food for thought? Here at Kew Green Hotels, our employees are at the centre of delivering outstanding experiences to our guests every day. We know that means finding the right personality is key – you’ll also be outstanding and have the ability to easily build relationships, alongside having a commercially-savvy mind set

Quick apply

Refine Your Search

guest service manager jobs in chatham, ken

Guest Service Manager

Guest Service Manager

Accommodation Supervisor

Club Operations Manager

General Manager

Assistant Events Operations Manager

Hotel General Manager

General Manager

Deputy Operations Manager

Operations Manager

Golf Manager

Venue Operations Manager

Duty Manager

Bar Team Leader

General Manager

Family Activities Manager

Guest Experience Executive

Receptionist

General Manager

Social Media Manager

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