Customer service duty manager Work, Jobs in Edinburgh Airport (with Salaries)

Duty Manager
Stirling Hotel Services Ltd —Stirling
- From £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
- Referral programme
Quick apply
Trainee Project Manager
Specialized Signs Ltd —Newbridge
- £25,000 - £30,000 a year
- Full-time
- Management
- English
- Project management
Quick apply
Service Manager - Customer Services
East Lothian Council —Haddington
- £40.40 - £45.51 an hour
- Call to connect
- Hybrid work
- In-person
- School
- Work from home
14h
Project Manager
Specialized Signs Ltd —Newbridge
- Full-time
- Management
- English
- Project management
Quick apply
Assistant Marketing Manager
Pet Blood Bank UK —Dunfermline
- From £19,801.60 a year
- Part-time
- English
- Travel
- Organisational skills
- Free parking
Quick apply
Cleaning Supervisor
ABM UK —Edinburgh
- £14.07 an hour
- Full-time
- English
- Communication skills
- Employee discount
Quick apply
Duty Manager
Laird and Dog —Lasswade
- £13.20 - £13.45 an hour
- Weekend availability
- Hospitality
- Analysis skills
- Organisational skills
Quick apply
1d
Duty Manager
ABM UK —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Store Detective
ASEL —Edinburgh
- £15.00 - £15.70 an hour
- Full-time
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Duty Manager
SSP —Edinburgh
- £13.75 - £15.25 an hour
- Weekend availability
- Hospitality
- IT
- Leadership
- Employee discount
Quick apply
3d
Bar & Accommodation Manager
B&L Bars —Kinghorn
- £24,420 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
3d
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Duty Manager
Cold Town House —Edinburgh
- £14.05 an hour
- Full-time
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Receptionist
ISS Facility Services —Edinburgh
- £14.80 an hour
- Monday to Friday
12d
Centre Manager
Cubo Work —Edinburgh
- £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
6h
Funeral Service Manager
Co-op —Edinburgh
- £34,000 - £39,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee discount
Business Development Executive
First Display —Scotland
- £29,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
Quick apply
Housing Assistant
Pinnacle Group —Edinburgh
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
10d
Duty Security Manager
ISS Facility Services —Edinburgh
- £16.13 an hour
- Monday to Friday
- Leadership
Multi-Unit Duty Manager
SSP —Edinburgh
- £13.75 - £15.25 an hour
- Weekend availability
- Hospitality
- Leadership
- Employee discount
Quick apply

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Duty Manager

Stirling Hotel Services Ltd
Stirling

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Discounted or free food
Company pension
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Hospitality
Customer service
Supervising experience
Organisational skills
Food safety
Leadership
Communication skills
Hotel experience

Full job description

About Us

Stirling Court Hotel, located within the beautiful University of Stirling campus, is a busy, conference-led hotel offering accommodation, meetings, and events. We pride ourselves on delivering exceptional guest experiences across all areas of our operation.

We are now looking for a Duty Manager with a strong Food & Beverage background to join our management team and play a key role in the smooth day-to-day running of the hotel.

The Role

As Duty Manager, you will act as the senior leader on shift, ensuring the efficient operation of all departments and delivering an outstanding guest experience.

A key focus of this role is driving high standards within our Food & Beverage operation, supporting service delivery, team performance, and guest satisfaction across restaurants, bars, and event catering.

Key Responsibilities

Operational Leadership

Take full responsibility for hotel operations during your shift
Oversee all departments with particular focus on Food & Beverage service standards and delivery
Maintain high standards of cleanliness, presentation, and service
Lead shift briefings, handovers, and daily checks

Guest Experience

Deliver exceptional customer service across all areas, especially within restaurant, bar, and event dining experiences
Handle guest queries and resolve any issues professionally
Manage VIP arrivals, group check-ins, and special requests
Ensure consistent service across accommodation and F&B outlets

Food & Beverage Focus

Support and oversee the day-to-day F&B operation, ensuring smooth service during busy periods
Work closely with kitchen and service teams to deliver high-quality dining experiences
Monitor service standards, team efficiency, and guest feedback within F&B areas
Drive upselling and revenue opportunities across food and drink offerings

Meetings & Events

Ensure meeting and event spaces are set up correctly and on time
Oversee event catering and hospitality delivery, ensuring a seamless guest experience
Work closely with Events, AV, and Catering teams during conferences and functions

Team Leadership

Supervise and support team members across all departments
Provide coaching and guidance, particularly within Food & Beverage teams
Promote a positive, guest-focused culture
Ensure effective communication across departments

Health, Safety & Compliance

Act as the responsible person on duty for H&S and security
Ensure compliance with food safety and licensing regulations
Conduct safety and compliance checks
Respond to incidents and emergencies as required

Financial & Commercial Awareness

Control labour, costs, and waste during shifts, with attention to F&B margins and efficiency
Drive revenue through upselling across rooms, meetings, and F&B
Authorise refunds and comps within guidelines

Administration

Complete shift reports and maintain accurate records
Communicate maintenance and operational issues
Ensure systems are kept up to date

About You

Proven experience in a supervisory or Duty Manager role within hospitality
Strong Food & Beverage background with experience managing or supervising service
Experience working in a hotel with meetings and events
Strong knowledge of both Front Office and F&B operations
Ability to lead F&B teams during busy service periods
Excellent leadership, organisational, and communication skills
Calm, confident, and solutions-focused under pressure
Good understanding of UK food safety, licensing, and health & safety regulations

Desirable:

Experience in a conference-led or corporate hotel
Knowledge of hotel PMS or event systems
First Aid or Fire Marshal certification

What We Offer

Competitive salary
Full-time, stable hours (40 per week)
Opportunity to work in a dynamic, conference-led hotel
Supportive team environment within a well-established organisation
Career development opportunities

Working Hours

This is a shift-based role, including evenings, weekends, and bank holidays. You will be highly visible across the hotel and occasionally responsible for lone management cover.

Pay: From £30,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service duty manager jobs in edinburgh airport

Duty Manager

Trainee Project Manager

Service Manager - Customer Services

Project Manager

Assistant Marketing Manager

Cleaning Supervisor

Duty Manager

Duty Manager

Store Detective

Duty Manager

Bar & Accommodation Manager

Workspace Support - Livingston - Sky Spaces

Duty Manager

Receptionist

Centre Manager

Funeral Service Manager

Business Development Executive

Housing Assistant

Duty Security Manager

Multi-Unit Duty Manager

I want to receive the latest job alerts for customer service duty manager in edinburgh airport

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