It Work, Jobs in Elephant & Castle, Gtl (with Salaries)

One Desk IT (12-Month FTC)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
3d
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
1d
1st Line IT Support Analyst
DMS —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
IT Support Engineer (1st Line)
eMed —London
- £32,000 - £36,000 a year
- Full-time
- No degree
- In-person
- Internship
- Employee assistance programme
- Life insurance
Quick apply
1d
IT 2nd Line Engineer
Southeastern Railway —London
- £35,000 a year
- Hybrid work
- Windows
- Annual leave
Quick apply
3d
1st Line IT Support Engineer
Cleshar Contract Services —London
- £12.71 an hour
- Full-time
- Windows
- IT
- In-person
Quick apply
10d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Onsite IT Engineer
Gather Technology Ltd. —London
- £35,000 - £40,000 a year
- Full-time
- Customer service
- English
- Windows
- Annual leave
- Sick pay
Quick apply
1d
1st Line IT Support Engineer
Cardonet —London
- Customer service
- SharePoint
- Communication skills
- Referral programme
IT Service Desk Engineer
Charles Tyrwhitt —London
- Hybrid work
- Customer service
- Windows
- Communication skills
- Employee discount
9d
Junior IT Engineer
Parry Street Tech —London
- From £26,500 a year
- Full-time
- Azure
- English
- IT
Quick apply
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
Software Tester / Software Technician / IT Operations Technicians
Pulhat Business —London
- £33,400 a year
- Temporary
- Java
- Analysis skills
- C++
Quick apply
IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
7d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
IT Support Technician
TQS IT Services —Tower Hamlets
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- English
Quick apply
IT Asset Manager
Pinnacle Group —London
- £40,000 - £45,000 a year
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Network Administrator
Nexgen Communication ltd —London
- £31,500 - £38,000 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
3h

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One Desk IT (12-Month FTC)

University College London -
London

Apply Now

Job details

Full-time | Fixed term contract
£36,433 - £41,833 a year
3 days ago

Benefits

Cycle to work scheme
On-site gym
Season ticket loan
Annual leave
Company pension
Employee assistance programme

Qualifications

Azure
Customer service
Microsoft Office
IT support
Organisational skills
Business
Communication skills
Active Directory

Full job description

Ref Number

B01-05599

Professional Expertise

Administration and Business Support

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£36,433-£41,833

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

14-Jul-2026

About us

One Desk is at the heart of UCL’s shared services model, providing a single point of contact for students, staff, and stakeholders across a range of professional and IT services. As part of a leading global university, we are committed to delivering exceptional customer experiences through efficient, responsive, and innovative support services.

Handling around 20,000 customer contacts each month, our team provides expert guidance across multiple channels, including phone, email, live chat, ticketing systems, and in-person support. We foster a collaborative and inclusive environment where continuous improvement, professional development, and customer-focused service excellence are highly valued.

About the role

As a One Desk IT Advisor, you will be the first point of contact for a wide range of IT and student systems enquiries, delivering professional, accurate, and timely support to customers across multiple communication channels.

You will take ownership of customer queries from initial contact through to resolution, providing first-line IT support and guidance on systems, processes, and technologies. This includes supporting IT services, student record systems such as SITS, and other business-critical platforms within a complex Higher Education environment.

Working to agreed service level agreements, you will resolve issues wherever possible at first contact, escalating only when necessary. You will maintain accurate records, manage complex cases, contribute to process improvements, and help ensure a consistently high standard of service delivery. The role also includes providing face-to-face support at campus front desk locations and collaborating closely with colleagues and stakeholders across the university.

This is an exciting opportunity for a technically skilled and customer-focused professional who enjoys problem-solving, working in a fast-paced environment, and making a meaningful impact on the customer experience.

About you

You are an experienced IT support professional with a passion for delivering outstanding customer service. You have a strong background in first-line IT support within a busy customer-facing environment and are confident using CRM and ticketing systems, as well as technologies such as Microsoft Office, Active Directory, Azure, Windows, cloud services, networks, and audio-visual equipment.

You possess excellent communication skills and can explain technical concepts clearly and effectively to users with varying levels of technical knowledge. Your strong organisational skills, attention to detail, and ability to prioritise competing demands enable you to manage a high volume of enquiries while maintaining accuracy and professionalism.

You are a proactive problem solver who takes ownership of issues, works collaboratively with colleagues, and is committed to continuous learning and improvement. Adaptable and customer-focused, you thrive in a dynamic environment and are motivated by helping others while contributing to the success of the wider organisation.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for certain posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.

Apply Now

Refine Your Search

it jobs in elephant & castle, gtl

One Desk IT (12-Month FTC)

IT Support Analyst

1st Line IT Support Analyst

IT Support Engineer (1st Line)

IT 2nd Line Engineer

1st Line IT Support Engineer

IT Desktop Support Analyst

IT Helpdesk Officer

Onsite IT Engineer

1st Line IT Support Engineer

IT Service Desk Engineer

Junior IT Engineer

End User Support Analyst

Software Tester / Software Technician / IT Operations Technicians

IT Support Specialist

Technical Support Specialist

IT Support Technician

IT Asset Manager

IT 1st Line Support Engineer

Network Administrator

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