– dispute Work, Jobs in Guildford, Sry (with Salaries)

Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
10d
Part Time Credit Controller
Pure Foods Systems —London
- £20 - £25 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- In-person
Quick apply
Customer Service Associate
C.A.R.S. Limited —Basingstoke
- From £23,296 a year
- Full-time
- CRM software
- Customer service
- No experience needed
- Life insurance
- Referral programme
Quick apply
2d
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
12d
Contentious Probate Paralegal
Herrington Carmichael LLP —Farnborough
- Full-time
- Microsoft Office
- No degree
- Organisational skills
- Free parking
- Employee discount
2d
Contracts Lead
Gatwick Airport Limited —Gatwick Airport
- From £98,000 a year
- Hybrid work
- Microsoft Outlook
- No degree
- Contracts
- Free parking
- Employee discount
5d
Senior Property Manager
CompassRock International —Walton-on-Thames
- £50,000 - £55,000 a year
- Management
- Bachelor's degree
- Team management
- Annual leave
- Sick pay
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
4d
Associate
DMH Stallard —Guildford
- Hybrid work
- Microsoft Outlook
- IT
- Construction
- Employee assistance programme
- Employee discount
Senior Associate – Dispute Resolution
moorebarlow —Guildford
- Communication skills
- Annual leave
Partner
DMH Stallard —Guildford
- Hybrid work
- Business development
- IT
- Leadership
Property Manager (Lettings- Residential)
Hello Neighbour Ltd —New Malden
- Up to £35,000 a year
- Full-time
- Hybrid work
- IT
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
12d
Senior Property Manager
London Property Guru —London
- From £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Mentoring
Quick apply
10d
Project Buyer
Sapphire Balconies LTD —Reading
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
- Agile
- Free parking
- Work from home
Quick apply
Reconciliation Analyst
Southern Communications Group —Basingstoke
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Payments Administrator
MotorEasy —Reading
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
1d
Associate – Commercial Real Estate
Stevens & Bolton —Guildford
- Hospitality
Legal Counsel
Servers.com —Guildford
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Administration and Finance Officer
Waverley Borough Council —Farnham
- £31,929 a year
- Full-time
- Annual leave
- Employee assistance programme
1d
Head of Accounts Payable
Safetykleen —Brentford
- £50,000 - £60,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
4d

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Customer Service Advisor

Zentiva Group, a.s. -
Guildford

Apply Now

Job details

Full-time
10 days ago

Qualifications

Sales
Customer service
SAP
Supply chain
ERP systems
ATS
Microsoft Office
IT support
Communication skills
A Level

Full job description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management

Respond professionally and within agreed timelines to phone and email enquiries.
Handle requests related to product information, invoice queries, and general company information.

Order Processing

Receive and process customer orders via EDI, email, and phone.
Upload pricing information and resolve pricing discrepancies.
Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
Work cross-functionally to mitigate supply constraints and out-of-stock challenges.
Apply audit controls to ensure compliance with trading terms, credit checks, and authorised pricing.
Liaise with logistics partners to ensure service and control requirements are met.

Claims Processing

Record and manage invoice claims and payment disputes through to resolution.
Monitor claim reason codes and support continuous process improvements internally and with customers.

Key Account Development

Act as a key link between assigned customers and the Account Manager.
Manage and share stock information with customers.
Monitor customer websites (where applicable) to track product availability.
Maintain an accurate and up-to-date customer account database.

Business Initiatives

Support and implement customer-focused initiatives based on feedback from the Annual Customer Survey.
Identify and share best practices to improve overall customer service.

SOP Maintenance

Ensure Standard Operating Procedures (SOPs) are in place and updated to reflect current operations.

Other Responsibilities

Follow GxP principles and complete required training.
Adhere to Health, Safety, and Environmental policies (ESMS).
Report any pharmacovigilance-related information as required.
Comply with all internal policies, including the Code of Ethics.

Key Working Relationships

Collaborate internally with Supply Chain, Customer Service, Commercial teams, Finance, IT, Quality, Medical Information, and the General Manager.
Build and maintain strong relationships with customers, logistics partners (3PL), and IT support teams.

Qualifications & Required Skills:

Education & Training

Educated to A-level or equivalent professional qualification.
Proficiency in MS Office.
SAP experience is desirable.

Professional Skills & Knowledge

Strong communication and listening skills.
High attention to detail and accuracy.
Organised and able to prioritise workload effectively.
Self-driven and proactive, with a hands-on approach.
Adaptable with strong problem-solving skills.
Passionate about delivering excellent customer service.
A collaborative team player with a positive mindset.

Experience

Previous experience in a customer-facing or supply chain environment is desirable.
Experience in the pharmaceutical industry is an advantage.
Familiarity with ERP systems is beneficial.

Our Recruitment Process:

To be considered for this role, please apply via our Applicant Tracking System and refrain from sending your CV by email. After the application period closes, our Recruitment team will review all applications against the role requirements. Successful candidates will be contacted for an initial screening interview, followed by further discussions with hiring managers. Candidates who are not selected will be informed in writing.

Diversity & Inclusion at Zentiva:

Diversity is a fact. Inclusion is an act @Zentiva.

At Zentiva, we are a team of 5000 unique talents united by our purpose to provide health and wellbeing for all generations. We are committed to creating a workplace where everyone feels valued, can be themselves, and can contribute fully. We welcome applications from all qualified candidates, regardless of background, beliefs, or life experiences.

Apply Now

Refine Your Search

– dispute jobs in guildford, sry

Customer Service Advisor

Part Time Credit Controller

Customer Service Associate

Head of Regional Service

Contentious Probate Paralegal

Contracts Lead

Senior Property Manager

Assistant Customer Service Manager

Associate

Senior Associate – Dispute Resolution

Partner

Property Manager (Lettings- Residential)

Senior Property Manager

Project Buyer

Reconciliation Analyst

Payments Administrator

Associate – Commercial Real Estate

Legal Counsel

Administration and Finance Officer

Head of Accounts Payable

I want to receive the latest job alerts for – dispute in guildford, sry

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