& communication system Work, Jobs in Larkfield, Ken (with Salaries)

Customer Journey Support Specialist
South East Water —Snodland
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Driving
- Annual leave
Administration & Project Coordinator
Panacea UK Group —West Malling
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
7d
Hourly Paid Lecturer - English for Academic Purposes (EAP)
Malvern International Plc —London
- £30.75 an hour
- Part-time
- English
- Master's degree
- University
- Employee assistance programme
Quick apply
12h
People and Payroll Co-ordinator
Golding Homes —Maidstone
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
- Employee discount
10d
School IT Technician – Gravesend/Dartford (Full Time)
Gridserve Ltd —Gravesend
- £26,500 - £30,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
6d
Campus Administrator
OneSchool Global United Kingdom —Linton
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Referral programme
13h
Project Coordinator - 12-month fixed-term
WSP —London
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Flexitime
- Work from home
Administration Assistant and Social Media Manager
That Pond Guy —Rochester
- From £23,500 a year
- Full-time
- Hybrid work
- Social media management
- Customer service
- Organisational skills
Quick apply
Customer Service Coordinator
Commercial Services Group —West Malling
- £25,949 - £29,614 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
9h
Self‑Employed GCSE Tutor – English / Maths / Science
Holistic Tutoring —Sittingbourne
- £20 - £26 an hour
- Working with children
- In-person
- Communication skills
- Flexible schedule
Quick apply
BI & Data Quality Analyst
Commercial Services Group —West Malling
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
- Annual leave
- Employee discount
Quick apply
11d
Operations Trainer
Genuit Group —Aylesford
- Full-time
- Microsoft Office
- Driving
- Communication skills
- Employee discount
- Sick pay
People Team Business Partner
Amtivo Group —Kings Hill
- Full-time
- Management
- Human resources
- Mentoring
4d
Personal Assistant to Managing Director
REFYT LTD —Canary Wharf
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Sixth Form Student Study Support and Opportunities Coordinator
Oakwood Park Grammar School —Maidstone
- From £20,819 a year
- Organisational skills
- In-person
- Communication skills
Quick apply
12h
Office Administrator - Full Time (office based)
Citi Business Systems LTD —Ashford
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
12d
Head of Patient Experience Team
NHS Kent and Medway Integrated Care Board —Maidstone
- £49,387 - £56,515 a year
- Full-time
- English
- Leadership
5d
Graphic Designer
Salomons Estate —Royal Tunbridge Wells
- From £26,436.80 a year
- Full-time
- Social media management
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
14d
Administrator (Careers & Employability)
University of Kent —Chatham
- £24,685 - £26,093 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- University
3d

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& communication system jobs near larkfield, ken

Customer Journey Support Specialist

South East Water -
Snodland

Apply Now

Job details

Full-time
Up to £37,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
Business processes
Analysis skills
Driving
Customer support
Channel management
Communication skills
A Level

Full job description

Summary:

Are you a natural communicator who loves helping others grow? Do you want to be the driving force behind a smoother, better experience for our customers?

We’re looking for a Customer Journey Support Specialist to join our team in Snodland and help us make a real splash during our Smart Meter rollout.

Whether you’re looking for a role where your expertise truly carries weight, or a technical specialist who enjoys unpicking complex processes, this role is for you.

You’ll be our in-house training expert, bridging the gap between customer feedback and operational excellence. It’s about more than just teaching; it’s about having the autonomy to identify what’s not working and the influence to fix it.

You’ll spend your time shaping how our teams interact with customers, ensuring every meter installation is a positive experience and helping us maintain a top-tier C-MeX position.

Main responsibilities:

Develop and deliver comprehensive training programs for customer-facing teams, focusing on the operational process for meter exchanges, new processes, and best practices for customer interaction, ensuring high-quality, consistent service delivery in the field and over the telephone.
Support the review and detailed process mapping of customer journeys, proactively identifying inefficiencies and pain points. Design and implement agreed core principle and process changes to improve operational efficiency and reduce customer effort.
Understand lessons learnt and continuously review and improve the customer journey.
Systems integration both internally and externally to ensure the customer journeys are providing clear and valuable data outputs and a seamless performance for the future whilst ensuring existing performance levels are maintained.
Actively solicit, capture, and analyse customer feedback via face-to-face, telephone, and written channels. Translate these diverse insights into a prioritised roadmap of actionable initiatives aimed at improving the customer experience and reducing complaint.
Organise and deliver 'pop-up' customer support and advisory sessions at various locations.
Provide on-site face-to-face customer support, including interacting with customers as installation partners fulfil meter exchanges/installations, capturing real-time feedback and resolving issues.
Partner closely with internal teams (e.g., operations, leakage, water efficiency) to ensure process changes and user experience align with the overall customer journey. Ensure robust testing supports process changes through the testing team.
Influence and work with stakeholders to secure buy-in and successful delivery of customer-centric changes.
Define, track, and report on key customer experience and support metrics (e.g., first-contact resolution rate, complaint volume) demonstrating the impact of training and process improvements.

You'll need:
Skills / Qualifications / Experience

Educated to A level standard or equivalent with greater relevant experience.
A qualification in Training/Coaching, Business Analysis, or a related field is desirable.
Proven experience in delivering effective training and coaching to customer-facing teams.
Excellent analytical skills with the ability to gather, synthesise, and translate customer feedback (qualitative and quantitative) into actionable process improvements.
Proficiency with analytics tools (e.g., Survey Monkey, Google Analytics, Mixpanel, Amplitude) and customer feedback platforms.
Exceptional communication, presentation, and interpersonal skills for training, stakeholder engagement, and direct customer interaction.
A deeply empathetic and customer-first mindset, with a passion for problem-solving.
Proactive, adaptable, and able to influence and lead without direct authority.
Demonstrable experience in developing and delivering customer service, operational or process training programs.
Proven experience in mapping, analysing, and improving business processes to enhance customer experience.
Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels.
Experience in coordinating and managing 'pop-up' or mobile support initiatives is advantageous.
Experience with using customer data, insights, and feedback to inform decisions and drive improvements.
Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes.
Experience in utilities, preferably the water industry is advantageous.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

up to £37,000 p.a. (dependent on experience)

Apply Now

Refine Your Search

& communication system jobs in larkfield, ken

Customer Journey Support Specialist

Administration & Project Coordinator

1st Line Technician

Hourly Paid Lecturer - English for Academic Purposes (EAP)

People and Payroll Co-ordinator

School IT Technician – Gravesend/Dartford (Full Time)

Campus Administrator

Project Coordinator - 12-month fixed-term

Administration Assistant and Social Media Manager

Customer Service Coordinator

Self‑Employed GCSE Tutor – English / Maths / Science

BI & Data Quality Analyst

Operations Trainer

People Team Business Partner

Personal Assistant to Managing Director

Sixth Form Student Study Support and Opportunities Coordinator

Office Administrator - Full Time (office based)

Head of Patient Experience Team

Graphic Designer

Administrator (Careers & Employability)

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