Manager, customer fulfillment Work, Jobs in Leeming, Nyk (with Salaries)

Customer Solution Manager, Escalations
Pinnacle Group —Catterick Garrison
- £33,339.90 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Destination Campaign Manager
North Yorkshire Council —Northallerton
- £38,220 - £42,839 a year
- Employee discount
8d
Project Manager
North Yorkshire Council —Northallerton
- £38,220 - £47,181 a year
- Hybrid work
- Project management
- Employee discount
2d
Area Manager
Heron Foods —Thirsk
- Up to £45,000 a year
- Full-time
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Dispatch and Distribution Manager
Khan Sultan Limited —Thirsk
- £45,000 - £49,000 a year
- Full-time
- Data analysis skills
- Organisational skills
- Leadership
Quick apply
10d
Logistics Manager
Yorkshire Farmhouse Eggs Ltd —Topcliffe
- Full-time
- Maintenance
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
Home to School Transport Manager
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Hybrid work
- Management
- Travel
- Leadership
1d
National Account Manager
Inspired Pet Nutrition —Thirsk
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Negotiation
- Free parking
- Sick pay
Quick apply
Operations and Supply Chain Manager
The Heroes Journey —Bedale
- £30,000 - £35,000 a year
- Full-time
- ERP systems
- Travel
- Food service
Quick apply
Assistant Manager
The Northallerton Inn —Northallerton
- Up to £33,418 a year
- Full-time
- Hospitality
- Annual leave
- Employee assistance programme
Quick apply
7d
Contracts Manager
Pearson Ground Services —Northallerton North
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Organisational skills
- Free parking
Quick apply
4d
Business Development Manager
North Yorkshire Council —Northallerton
- £42,839 - £47,181 a year
- No weekends
- Communication skills
- Employee discount
9d
Assistant Store Manager
Hotel Chocolat —Northallerton
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
14d
Assistant Store Manager
Aldi —Darlington
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Account Manager (Additional Services)
Hawkesworth Appliance Testing Ltd —Thirsk
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
Quick apply
2d
People Services Manager
Broadacres —Northallerton
- £50,998 a year
- Full-time
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1h
General Manager
Hungry Horse —Catterick Garrison
- £40,000 - £48,000 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Development Management Team Manager
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Annual leave
3d
Full-time Estates Manager for Duchy College
Harrogate Ladies' College —Harrogate
- Weekend availability
- Management
- Maintenance
- Supervising experience
- Health & wellbeing programme
- Life insurance
Quick apply
3d

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Customer Solution Manager, Escalations

Pinnacle Group -
Catterick Garrison

Quick apply

Job details

Full-time
£33,339.90 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Organisational skills
Communication skills

Full job description

Job Introduction

Pinnacle Group is seeking a Customer Solutions Manager, Escalations to join our Homes Team within Pinnacle Service Families to be responsible for overseeing the investigation, management, and resolution of high profile complaints and escalations received from the senior leadership team, social media, press threats and family federations. The role provides support to the team to ensure the delivery of a consistent, customer focused service. In this role, you will manage the resolution of high-profile complaints, assessing outcomes and ensuring that responses to families and stakeholders are of high quality and delivered in a timely manner.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

This is a full-time role with a hybrid working pattern of 3 days in the office in Catterick Garrison.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Manage high-profile/high-impact complaints and requests for information
Monitor the escalations inbox, media noise and highlight high profile and high impact areas and potential risks to reputation
Respond to ministerial requests for information with DIO in line with policy
Monitor and respond to social media comments
Work with the communications team t respond to press enquiries and FOIs.
Gather all relevant evidence and maintain deadlines with complaints and compensation request and issuing timely letters to complainants.
Attending meetings (online & in person) with management, colleagues, stakeholders and families
Attend coffee mornings and other local events to support the families
Reviewing processes to identify improvement opportunities
Ensuring company policies are strictly adhered to at all times.
Providing video call appointments with families for complex complaints

Key requirements:

Experience in dealing with complex customer enquiries, demonstrating understanding and support whilst handling / resolving difficult situations or conflict.
Ability to constructively challenge and give / receive feedback.
Fantastic listening skills
Excellent communication skills and telephone manner
Great organisational skills and attention to detail
Ability to work as part of a team and independently
Resilience to manage in an ever changing environment

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

manager, customer fulfillment jobs in leeming, nyk

Customer Solution Manager, Escalations

Area Manager, Customer Fulfillment

Destination Campaign Manager

Project Manager

Area Manager

Dispatch and Distribution Manager

Logistics Manager

Home to School Transport Manager

National Account Manager

Operations and Supply Chain Manager

Assistant Manager

Contracts Manager

Business Development Manager

Assistant Store Manager

Assistant Store Manager

Account Manager (Additional Services)

People Services Manager

General Manager

Development Management Team Manager

Full-time Estates Manager for Duchy College

I want to receive the latest job alerts for manager, customer fulfillment in leeming, nyk

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