Patient services Work, Jobs in Lincoln, Lin (with Salaries)

Patient Contact Centre Manager
Treeline Dental Care —Lincoln
- From £29,250 a year
- Full-time
- Management
- Customer service
- English
Quick apply
4d
Reception Coordinator
St Barnabas Hospice —Lincoln
- £25,337 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
22h
Receptionist - Band 2
United Lincolnshire Teaching Hospitals NHS Trust —Lincoln
- £25,272 a year
- Weekend availability
9d
Cognitive Behavioural Therapist Trainee
Lincolnshire Partnership NHS Foundation Trust —Louth
- £39,959 - £48,117 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
13d
Enquiries Administrator (11am - 7pm - Mon - Fri)
ADHD 360 —Lincoln
- £28,686.74 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Annual leave
- Employee assistance programme
Quick apply
10d
Social Prescriber
Heart of Lincoln Medical Group —Lincoln
- £15.92 an hour
- Part-time
- Analysis skills
- Maths
- Travel
Quick apply
17h
Health Champion
Lincolnshire Co-operative —Washingborough
- £12.86 an hour
- IT
- Annual leave
- Employee discount
13d
Clinical Care Coordinator
Heart of Lincoln Medical Group —Lincoln
- £13.57 an hour
- Part-time
- Travel
- IT
- In-person
Quick apply
1d
Clinical Navigator (Lincoln Secondment)
East Midlands Ambulance Service NHS Trust —Lincoln
- £49,387 - £56,515 a year
- Full-time
6d
Medical Records Supervisor
Sherwood Forest Hospitals NHS Foundation Trust —Newark-on-Trent
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
13d
Access to Information Assistant
United Lincolnshire Teaching Hospitals NHS Trust —Lincoln
- £25,272 a year
- Full-time
- Administrative experience
- IT
- Communication skills
6d
Sterile Services Technician I
Steris —Lincoln
- Weekend availability
- IT
7d
Medical Receptionist
Bassingham Surgery —Lincoln
- £11,450 - £15,000 a year
- Part-time
- Customer service
- GP surgery experience
- Administrative experience
Quick apply
1d
Medical Secretary
The Welby Group —Navenby
- £12.71 an hour
- Part-time
- IT
- Typing
- Free parking
- Annual leave
8h
Support Worker
Aspire Day Service Ltd —Lincoln
- £13.07 an hour
- Part-time
- Driving
- In-person
- Care plans
Quick apply
8d
Transfer of Care Team Registrant - Band 5
United Lincolnshire Teaching Hospitals NHS Trust —Lincoln
- £32,073 - £39,043 a year
- Full-time
1d
Factory Operative
JAMES DAWSON & SON LIMITED —Lincoln
- From £12.71 an hour
- Full-time
- Computer literacy
- Continuous improvement
- In-person
- Employee discount
- Life insurance
Quick apply
13d
Reception/care navigator
Millview Medical Centre —Heckington
- From £12.88 an hour
- Part-time
- Customer service
- Driving
- Front desk
Quick apply
3d
Healthcare Assistant – Theatre
Circle Health Group —Lincoln
- Up to £25,528 a year
- Full-time
- Hospital
- IT
- Communication skills
- Employee discount
- Life insurance
2d
Practice Manager - Maternity Cover
PortmanDentex —Lincoln
- From £17.48 an hour
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
7d

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Patient Contact Centre Manager

Treeline Dental Care -
Lincoln

Quick apply

Job details

Full-time
From £29,250 a year
4 days ago

Qualifications

Management
Customer service
English
Supervising experience
Conversion optimisation
Leadership
Communication skills

Full job description

Lead the Patient Journey. Drive Performance. Support Growth.

We are seeking an experienced and commercially minded Patient Contact Centre Manager to lead our central patient enquiry team across a growing dental group.

This is a key leadership role for someone who can balance people, performance, patient experience, and commercial results. You will be responsible for leading a high-performing team that manages inbound enquiries, books appointments, supports patient retention, and drives conversion across general dentistry, private dentistry, and cosmetic treatment pathways.

The successful candidate will be a confident leader with strong operational discipline, excellent communication skills, and a passion for delivering an outstanding patient journey from first enquiry through to appointment booking.

Key Responsibilities

Lead, coach, and motivate a team of patient coordinators
Monitor call volumes, response times, abandonment rates, booking efficiency, and conversion performance
Drive KPIs across appointment booking, cosmetic consultation conversion, patient retention, and chair utilisation
Support and develop team members through regular one-to-ones, performance reviews, and training
Audit calls and patient interactions to maintain high standards of service, compliance, and professionalism
Work closely with senior leadership, clinicians, practice managers, and marketing teams to align enquiries with practice capacity and campaigns
Oversee the effective use of CRM and dental practice management systems to ensure accurate records and efficient follow-up

About You

We are looking for a proactive and results-focused leader who can bring structure, accountability, and energy to a busy patient contact centre.

You will ideally have:

Proven experience managing a large team in a high-volume, performance-driven environment
Experience within dental, healthcare, medical aesthetics, contact centre, or customer service operations
Strong understanding of KPIs, conversion rates, service levels, and performance improvement
Excellent communication, coaching, and people-management skills
Ability to analyse data, identify gaps, and implement practical solutions
A calm, professional, and patient-focused approach

Experience with private dentistry, cosmetic treatment pathways, or dental software such as Software of Excellence or Dentally would be highly desirable.

Why Join Us?

Competitive salary with performance-linked bonus
A respected and growing dental group with ambitious plans
Supportive senior leadership and collaborative teams
Real autonomy and influence in a key operational role
Ongoing professional development and career growth

How to Apply

If you are an experienced contact centre or healthcare operations leader who is passionate about people, performance, and patient experience, we would love to hear from you.

Please apply with your CV and a brief supporting statement outlining your suitability for the role.

Pay: From £29,250.00 per year

Experience:

Management: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

patient services jobs in lincoln, lin

Patient Contact Centre Manager

Reception Coordinator

Receptionist - Band 2

Cognitive Behavioural Therapist Trainee

Enquiries Administrator (11am - 7pm - Mon - Fri)

Social Prescriber

Health Champion

Clinical Care Coordinator

Clinical Navigator (Lincoln Secondment)

Medical Records Supervisor

Access to Information Assistant

Sterile Services Technician I

Medical Receptionist

Medical Secretary

Support Worker

Transfer of Care Team Registrant - Band 5

Factory Operative

Reception/care navigator

Healthcare Assistant – Theatre

Practice Manager - Maternity Cover

I want to receive the latest job alerts for patient services in lincoln, lin

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