Legal executive Work, Jobs in London (with Salaries)

Customer Experience Executive
Transport for London —Stratford
- Up to £34 an hour
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
1d
Legal Executive
Expert Law —North London
- £25,000 - £27,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
Executive Assistant
Osttra —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- QuickBooks
- Work from home
- Referral programme
Quick apply
6d
Internal Communications Executive
Penningtons Manches Cooper LLP —London
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Work from home
3d
Trainee Legal Executive – Residential Property
Lester Aldridge —London
- Microsoft Office
- Organisational skills
- IT
Legal Housing Executive
Caridon Property Services —Croydon
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Bereavement leave
- Life insurance
Quick apply
5d
Executive Assistant
Westfield Insurance —London
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Communication skills
3d
Policy Advisor – Payments Regulation
Financial Conduct Authority —London
- £47,300 - £59,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
4d
Executive Assistant to the CEO
Greyparrot —London
- Part-time
- Hybrid work
- AI
5d
Client Relationship Executive
Penningtons Manches Cooper LLP —London
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Work from home
3d
Corporate Legal - Office of the Secretary - Assistant Vice President
JPMorganChase —London
- Full-time
- Financial services
- Communication skills
2d
Talent Acquisition Executive
Montcalm Collection —London
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
External Affairs Executive
The Law Society —Chancery Lane Station
- £40,140 a year
- Hybrid work
- Project management
- Presentation skills
- Computer skills
Executive Assistant (Entertainment and Events)
Corporate Event Entertainment —Muswell Hill
- From £25 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- English
- In-person
- Flexitime
- Work from home
Quick apply
5d
Marketing Executive
LexisNexis —Farringdon
- Full-time
- English
- Organisational skills
- Communication skills
- Flexible schedule
10d
Executive Assistant
Hitachi —Slough
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Gym membership
5d
Team Executive / Administrative Assistant (Corporate))
Ashurst LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
9d
Executive Assistant
Moonbug Entertainment —London
- Communication skills
Quick apply
11d
Head of Legal Operations
Sepulveda Legal & Business Advisory Ltd —London
- £82,763.52 - £120,002.06 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
4d
Sales Executive - Graduate
IQPC —London
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
- Work from home
- Employee discount
Quick apply

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legal executive jobs near london

Customer Experience Executive

Transport for London -
Stratford

Apply Now

Job details

Full-time
Up to £34 an hour
1 day ago

Benefits

Annual leave
Company pension
Free or subsidised travel
Private medical insurance
Employee discount

Qualifications

Analysis skills
Communication skills
Negotiation

Full job description

Date: 19 Jun 2026
Location: 5 Endeavour Square, Transport Trading Ltd
Company: TfL, GLA or OPDC

Location: Stratford, London, 50% Office Attendance model

Salary: £34,00-36,400 plus fantastic benefits

Advert Closes: Thursday 2nd July at 23.59

This role is not eligible for UK Sponsorship

About us

The Customer Experience Executive Team at TFL manages escalated complaints on behalf of TfL’s senior leadership team and the wider contact centre. Escalations include repeat complaints, as well complaints involving possible legal action and sensitive issues that have gained press interest. We are responsible for responding to appeals from TfL’s regulatory bodies (London Travel Watch, Local Government and Social Care Ombudsman and Rail Ombudsman).

About the role:
As a Customer Experience Executive, you’ll be at the heart of some of our most complex and meaningful customer interactions. You will be independently reviewing high-level appeals from regulatory bodies, carefully reinvestigating cases and shaping TfL’s final response. You will be collaborating with colleagues across the organisation, helping them navigate challenging customer situations, supporting legal claims, and/ or advising on the best path to resolution.

This role goes beyond casework, you’ll also have the opportunity to share your expertise, delivering workshops to frontline teams, or providing one-to-one support to customers and families affected by serious incidents on the network. It’s a role that demands empathy, resilience, and sound judgement, where your decisions and actions can make a genuine difference.

Duties:
You will manage, end to end complex complaint reviews, taking full ownership of resolution.

You will provide one to one support to clients of the Sarah Hope Line Incident support service (SHL), individuals who have been impacted by life-changing injuries or fatalities on the TfL network.
You will work closely with clients who have experienced traumatic events to provide access to support services. Cases are managed remotely, mainly via telephone and often over a period of several weeks or months.
You will provide support and advice in the management of unreasonable complainants to colleagues across the business, assuming ownership of the customer relationship when needed.
You will manage cases in a high priority environment, working to 5 – 10 day deadlines for many cases. Executives manage and resolve an average of 30 cases per month.
You will work closely with internal and external stakeholders to promote the activities of the Contact Centre, including delivering workshops and presentations to diverse stakeholder groups.

About you,

Skills:
Excellent verbal and written communication skills, including the ability to draft accurate, concise and well structured correspondence to the standard and style required.
The ability to collate, interpret and present complex policies
Confident negotiating skills with a proven ability to effectively influence at all levels (up to and including Director level), and to communicate confidently and credibly with senior stakeholders.
Excellent awareness of political sensitivities relating to TfL’s services and the ability to exercise sound judgement.
The ability to manage conflicting and complex priorities and projects under pressure, and to tight deadlines
Good analytical and problem solving skills, with a proven ability to deliver innovative yet practical solutions.

Experience

Experience in working in a rapidly developing and complex customer focussed industry.
Proven experience of writing clear, concise, customer focussed letters and emails to senior levels of authority.
Experience of dealing appropriately with politically sensitive or high profile issues.
Able to demonstrate a flexible and proactive approach, demonstrating a high level of initiative, and an ability to respond positively to new situations and change.
Experience of working in a varied professional environment and working independently of direct supervision.
Proven experience of managing own time to meet challenging deadlines

Excellent Benefits include:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

Additional Information

Please apply supplying your CV preferably in
“.docx” format . This document should be A4, in Arial 12 font, and a maximum of 2 pages per document.

If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.

We understand a confidence gap can get in the way of meeting spectacular candidates. So please don’t hesitate to apply if you think you have what it takes even if you feel you don’t meet all the criteria. We’d love to hear from you.

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.

Apply Now

Refine Your Search

legal executive jobs in london

Customer Experience Executive

Legal Executive

Executive Assistant

Internal Communications Executive

Trainee Legal Executive – Residential Property

Legal Housing Executive

Executive Assistant

Policy Advisor – Payments Regulation

Executive Assistant to the CEO

Client Relationship Executive

Corporate Legal - Office of the Secretary - Assistant Vice President

Talent Acquisition Executive

External Affairs Executive

Executive Assistant (Entertainment and Events)

Marketing Executive

Executive Assistant

Team Executive / Administrative Assistant (Corporate))

Executive Assistant

Head of Legal Operations

Sales Executive - Graduate

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