Helpdesk Work, Jobs in Mathern, Mon (with Salaries)

Business Applications Engineer
Ecotricity —Stroud
- £26,295.60 - £28,000.00 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- AWS
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
12d
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
12d
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
11d
Facilities Coordinator
JLL —Bristol
- Travel
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
12d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Travel
- In-person
Quick apply
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
11d
IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
Brunel: Service and Installation Administrator
Obsequio Group —Bristol
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
10d
Sales Administrator
TRG UK Ltd —Bristol
- £25,500 - £26,000 a year
- Full-time
- Sales
- Salesforce
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Maintenance Officer
Cardiff Sixth Form College —Cardiff
- £33,000 - £36,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Receptionist/Administrator
Cotham School —Bristol
- From £8,465 a year
- Part-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Employee assistance programme
Quick apply
11d
Service & Installation Administrator
Brunel Security —Portishead
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Shared Services Support Administrator
Roc Technologies —Bristol
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme

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Business Applications Engineer

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£26,295.60 - £28,000.00 a year
13 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Canteen
Employee discount
Paid volunteer time
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Outlook
AWS
ITIL
Application support
Communication skills
Help desk

Full job description

About The Role

We are seeking a proactive and detail-oriented Business Applications Engineer to be part of a small, dynamic team responsible for managing incidents and service requests for our key business applications, including Junifer, Salesforce, Online Accounts, and other platforms as needed, using best practices.

This position requires collaboration with users, IT teams, and third parties to ensure applications function effectively, support business processes, and fulfil organisational requirements.

Key Responsibilities

Handle incidents, service requests, problems, queries, and perform routine health checks for Junifer, Salesforce, and customer online account tools.
Ensure high-quality service delivery with response and resolution times in line with SLAs.
Create and maintain system documentation, user guides and procedures.
Support system upgrades, testing and deployments.
Assist with patching and bug fixing within Junifer.
Carry out regular documented routine health and other checks to audit standards.

About You

A genuine ‘people’s person’.
Customer-oriented outlook.
Problem-solving attitude.
Ability to organise and prioritise diverse workloads under pressure.
Excellent written and oral communication skills.
Calm attitude towards resolving issues/problems/outages.
Able to manage the expectations of your customers.
Hands-on experience of the technologies listed below.
Hands-on experience working on an ITIL framework helpdesk.
Experience in a similar role supporting business applications.
Commitment to delivering high-quality support and enhancing user satisfaction.

Nice to Have

Basic understanding of ITIL best practices.
Familiarity of AWS and code deployment.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £26,295.60-£28,000.00 per year

Benefits:

Bereavement leave
Canteen
Casual dress
Cycle to work scheme
Discounted or free food
Free parking
On-site parking
Paid volunteer time
Sick pay

Application question(s):

Ecotricity offers Hybrid working, can you reliably commute to Stroud Gloucestershire?
Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

helpdesk jobs in mathern, mon

Business Applications Engineer

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IT Support Engineer

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Facilities Coordinator

IT Services Lead

Service Desk Advisor (First Line Helpdesk)

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IT Services Lead

IT Support Engineer

IT Support Engineer

Brunel: Service and Installation Administrator

Sales Administrator

Maintenance Officer

Receptionist/Administrator

Service & Installation Administrator

IT Applications Support Technician

2nd Line Support Analyst

Shared Services Support Administrator

I want to receive the latest job alerts for helpdesk in mathern, mon

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