Call centre Work, Jobs in Smethwick, Wmd (with Salaries)

Customer Service
Grain and Frame —Oldbury
- £30,000 - £35,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
5d
Customer Service Advisor
First Mile —Birmingham
- £26,228 a year
- Full-time
- Phone etiquette
Quick apply
4d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Telesales Executive
DPD Group UK —Smethwick
- £26,400 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
Quick apply
Customer Service Representative
Nuvo hotel group Ltd —Birmingham
- £13 - £14 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Call Handler & Appointment Setter – Solar & Battery Sector
Actismart —Coseley
- £24,420 - £49,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Work from home
Quick apply
Customer Service Officer
City of Wolverhampton Council —Wolverhampton
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
4d
Telesales / Lead Generation Executive
Frex Logistics —Birmingham
- From £12.71 an hour
- Part-time
- Sales
- Customer service
- Data entry
- Free parking
Quick apply
4d
Telesales Representative/ Admin
AT ENERGY SOLUTIONS LTD —Birmingham
- £12.70 - £13.00 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
2d
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
1d
Part time Outbound B2B Sales Development Representative
GCL B2B Limited —Birmingham
- £25,000 - £30,000 a year
- Part-time
- Hybrid work
- Sales
- Salesforce
- English
- Work from home
- Flexible schedule
Quick apply
Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
3d
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Customer Service Administrator
The Right Mortgage and Protection Network —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Referral programme
Quick apply
3d
Outbound B2B Sales Development Representative
GCL B2B Limited —Birmingham
- £25,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Sales
- Salesforce
- English
- Work from home
- Flexible schedule
Quick apply
Sales Executive
Gallagher —Brierley Hill
- £30,000 - £32,000 a year
- Full-time
- Sales
- Agile
- Communication skills
- Free parking
- Life insurance
Quick apply
B2B Sales Development Representative / Appointment Setter — Corporate Energy
Energy Bubble Limited —Birmingham
- £30,000 a year
- Full-time
- Sales
- English
- In-person
Quick apply
4d
Contact Centre Advisor - 9 Month FTC
Johnsons Cars —Redditch
- £25,000 - £27,700 a year
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
CXC Telemarketer
Crown Lift Trucks Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Customer Service

Grain and Frame -
Oldbury

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
5 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Word
Sales support
Microsoft Outlook
Customer service
ERP systems
Communication skills

Full job description

Customer Experience & Aftercare Advisor

Location: Oldbury, West Midlands
Salary: £30,000 – £35,000 per year, depending on experience
Type: Full-time, Permanent
Hours: Monday to Friday, 8:00am – 4:30pm / 9:00am - 5:30pm (depending on preference)
Weekends: No weekends
Working Pattern: Office-based

The Opportunity

Grain and Frame is looking for a thoughtful, organised and confident Customer Experience & Aftercare Advisor to join our small team.

This is a varied customer-focused role in a growing premium furniture business. You will support customers before and after their purchase, help resolve delivery or product issues, and play an important part in making sure every customer feels listened to, respected and well looked after.

This is not a call centre role. You will be given trust, support and responsibility, with regular Monday to Friday hours, no weekend work and a stable working pattern; 8:00 am – 4:00 pm or 9:00 am - 5:30 pm, depending on your preference.

About Grain and Frame

Grain and Frame is a growing furniture brand specialising in premium dining tables and home furniture.

We are a small, friendly team based in Oldbury, with a focus on quality products, honest communication and excellent customer care. Our customers are often making an important purchase for their home, so the way we support them really matters.

You will be joining a business where people work closely together, help each other and take pride in doing things properly.

About the Role

As our Customer Experience & Aftercare Advisor, you will be a key point of contact for customers via phone and email.

You will receive sales calls from customers who are interested in our dining tables and chairs, helping guide them through their options so they can choose the right furniture for their home.

You will also help with delivery updates, aftercare questions and product-related issues. When something has gone wrong, such as a damaged item or a delivery issue, you will help guide the customer through the next steps in a calm, clear, and reassuring way.

You will work closely with our warehouse, logistics team and our team to make sure customer issues are followed through properly and resolved fairly.

Key Responsibilities

Your responsibilities will include:

Responding to customer enquiries by phone and email
Supporting customers before, during and after their purchase
Helping resolve delivery issues, product concerns and aftercare queries
Handling damaged product complaints calmly and professionally
Coordinating with the warehouse, logistics team and courier partners
Booking deliveries, collections and replacements where needed
Keeping customers updated clearly and proactively
Maintaining accurate records across Gmail, Google Sheets and courier systems
Sharing feedback with the rest of the team, where customer issues or patterns could be improved

About You

We are looking for someone who is naturally calm, friendly and well organised.

You should enjoy helping people, be confident speaking on the phone, and stay composed when a customer is upset or frustrated. You do not need to have all the answers straight away, but you do need to be willing to listen, ask the right questions and follow things through.

You would be a great fit if you are:

Warm, calm and professional with customers
Confident speaking on the phone
Clear and thoughtful when writing emails
Well organised and reliable
Good at managing your own workload
Comfortable working as part of a small team
Able to stay fair and balanced in difficult conversations
Practical and solution-focused
Empathetic without taking things personally
Comfortable using email, spreadsheets and business systems
Someone who takes pride in doing a job properly

Experience

Previous experience in a customer-facing role is important. This could be in customer service, customer experience, aftercare, sales support, retail, hospitality, admin, reception work, logistics support or another people-focused role.

Experience dealing with complaints, delivery issues, product issues or aftercare queries would be helpful, but we are more interested in your character, communication style and ability to stay calm and organised.

Experience using Gmail, Google Sheets, courier systems or ERP systems would be useful, but training can be provided.

What Makes This Role a Good Opportunity

This is a stable, rewarding role in a growing business where your contribution will be noticed.

You will work closely with the owners and the wider team, with clear expectations, support when needed and the trust to manage your responsibilities. Because we are a small team, you will have variety in your day and the opportunity to make a real difference to how customers experience Grain and Frame.

This role would suit someone who wants to feel valued at work, be part of a supportive team and take ownership of meaningful customer relationships.

What We Offer

£30,000 – £35,000 per year, depending on experience
Full-time, permanent role
Monday to Friday working hours
No weekend work
8:00 am – 4:30 pm / 9:00 - 5:00 pm working day
Free on-site parking
Staff discount
Company pension
Holiday allowance
Relaxed dress code
Small, friendly team environment
Direct access to the business owners
A trusted role with real responsibility
Supportive, non-corporate working culture

This Role Could Be Right For You If...

You are looking for a stable, positive role where you can use your communication skills, help customers and be part of a small team.

You enjoy bringing calm to difficult situations, solving problems and making people feel reassured. You are organised, dependable and like the idea of working somewhere that values kindness, common sense and doing things properly.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Oldbury B69 2RE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

call centre jobs in smethwick, wmd

Customer Service

Customer Service Advisor

Customer Care Agent (Hybrid)

Telesales Executive

Customer Service Representative

Call Handler & Appointment Setter – Solar & Battery Sector

Customer Service Officer

Telesales / Lead Generation Executive

Telesales Representative/ Admin

Customer Service Advisor

Customer Complaint Resolution Handler

Part time Outbound B2B Sales Development Representative

Cruise Reservations Consultant

Customer Experience Advisor

Customer Service Administrator

Outbound B2B Sales Development Representative

Sales Executive

B2B Sales Development Representative / Appointment Setter — Corporate Energy

Contact Centre Advisor - 9 Month FTC

CXC Telemarketer

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