Head of Work, Jobs in Tong, Shr (with Salaries)

Head of Customer and Business Intelligence
Housing Plus Group —Telford
- £74,358 a year
- Full-time
- IT
11d
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Head of Customer and Business Intelligence
The Wrekin Housing Group Limited —Telford
- £74,358 a year
- IT
11d
Experienced Automotive Leader Required to Drive Growth at Established Dealership Group
Clarks of Kidderminster Kia & Omoda | Jaecoo —Kidderminster
- £75,000 - £130,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
11d
Head of Strategy, Risk & Improvement (Area Manager B)
Shropshire Fire and Rescue Service —Shrewsbury
- £67,792 - £74,360 a year
- Call to connect
- Leadership
- Relocation assistance
10d
Head of School
The Progress Group —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- IT
- School
Regional Sales Manager North
Instaloft LTD —Telford
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Free parking
Quick apply
13d
Head of Learning & Participation
Birmingham Hippodrome —Birmingham
- £48,000 a year
- Weekend availability
- Hybrid work
- Leadership
Head of Technical Services
ARDEX UK Ltd —Stoke-on-Trent
- £60,000 - £65,000 a year
- Full-time
- Management
- English
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Estate Agent Selling Luxury Homes
Fine & Country —Bridgnorth
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Head of CSU
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Head of Volunteering
Newlife the Charity for Disabled Children —Cannock
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
3d
Deputy Head of Operations
National Crime Agency —Birmingham
- £4,218 a month
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Team management
- Annual leave
5d
Personal Assistant
Minimal Holdings Limited —Wolverhampton
- £18 - £23 an hour
- Part-time
- Hybrid work
- Writing skills
- Microsoft Office
- Administrative experience
- Work from home
Quick apply
6d
Responsible Individual
Bayleaf Care —Norton Canes
- £69,200 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Director of People & Culture
Birmingham Hippodrome —Birmingham
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
11d
Head of Business Operations - FA Learning
The Football Association —St George's Park
- Full-time
- Hybrid work
- English
- Project management
- Communication skills
- Annual leave
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Business Support Partner
PDSA —Oakengates
- £42,783 - £45,350 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Head of volunteering
Sense —Birmingham
- £56,745 a year
- Full-time
- Continuous improvement
- Leadership
3d

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Head of Customer and Business Intelligence

Housing Plus Group -
Telford

Apply Now

Job details

Permanent | Full-time
£74,358 a year
11 days ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Full job description

Job Introduction

Job Title: Head of Customer and Business Intelligence

Salary: £74,358 per annum plus 10% car allowance

Location: Stafford/Telford - Hybrid

Hours: 36 hours per week

Contract Type: Permanent

About the role:

We have an exciting opportunity for a Head of Customer and Business Intelligence to join our leadership team. This role is central to shaping how we gather and use customer feedback, transforming data into meaningful business intelligence, and ensuring compliance with consumer standards.

What you’ll do

Collaborate with the wider leadership team to deliver and implement organisational strategy
Enable high performance by supporting leaders with insight, challenge, and services that drive positive outcomes
Build strong partnerships with senior colleagues to achieve shared strategic goals
Provide data-driven insight to influence decision-making, operational planning, and service delivery
Identify opportunities for improvement and recommend changes that support organisational integration and realisation of merger benefits
Contribute to governance frameworks, policies, and systems across a complex organisation with diverse stakeholders
Play an active role in wider organisational discussions, contributing beyond your specific area of expertise

About you

You are an experienced and effective leader with a proven ability to drive performance and develop high-performing teams. You will bring:

At least two years’ experience operating at Head of Service level or above
Strong knowledge of the housing sector, including regulatory and legal frameworks
Extensive experience managing customer-focused services such as engagement or complaints
A solid understanding of key regulatory returns, including Statistical Data Return, Tenant Satisfaction Measures, and Complaints Annual Returns
Experience leading and managing services within a regulated environment

Please see the job description for the full list of essential and desirable criteria.

What we can offer you

We can offer 31 days holiday, bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About Us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

Own it – make it happen
Improve it - move things forward.
Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

How to apply

If you need any supporting submitting your application, please email [email protected]

Closing date: 1st July 2026

Interview date: Week commencing 20th July

Interviews may take place throughout the advert

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.

Head of Customer and Business Intelligence

Salary £74358
Frequency Annual
Job Reference HPG/TP/751/667
Contract Type Full Time / Permanent
Closing Date 1 July, 2026
Job Category HPG - Central Services
Business Unit Integration and Change
Location Telford, United Kingdom
Posted on 10 June, 2026

Apply Now

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