Support manager Work, Jobs in Upper Heyford, Oxf (with Salaries)

Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Driver Manager
Kinetic Logistics —Bicester
- £30,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
- Store discount
Quick apply
7d
Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
10d
Sports Card Specialist
Ace Grading —Banbury
- £34,500 - £37,500 a year
- Full-time
- In-person
Quick apply
Store Manager - Costa
Moto —Bicester
- £32,000 - £35,000 a year
- Full-time
- IT
- Restaurant
- Employee discount
- Sick pay
Quick apply
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
6d
Estate Agent
The Property Experts —Banbury
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Assistant Technical Manager
Quest Medical UK Ltd —Upper Heyford
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Group Talent Acquisition Manager
Absolute Taste —Bicester
- Full-time
- Sales
- Travel
Quick apply
7d
HR & Payroll Officer
Walstead Bicester Limited —Bicester
- Overtime
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
Quality Manager
BAMD ltd —Upper Heyford
- £32,022.84 - £63,570.64 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Referral programme
Quick apply
13d
Deputy Manager and Room Leaders for a Brand New Nursery
Canopy Children's Nursery Vine Lodge, Uxbridge, UB8 2AN —Bicester
- £32,000 - £40,000 a year
- Full-time
- Childcare
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Executive Assistant / Business Support
Flowery —Buckingham
- £31,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
7d
Country House Manager
HF Holidays —Bourton on the Water
- £35,334 a year
- Weekend availability
- Hospitality
- Management
- Culinary experience
- Employee discount
Quick apply
6d
Business Development Manager - Winchester, Eastleigh & Southampton
Savona Foodservice —Kidlington
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Salesforce
- Life insurance
Quick apply
Category Manager (Procurement)
The Orders of St Johns Care Trust —Aylesbury
- Up to £60,000 a year
- Hybrid work
- Analysis skills
- IT
- Marketing
- Employee discount
Quick apply
Receptionist
Volare Aviation LTD —Kidlington
- £24,500 - £25,000 a year
- Full-time
- Hospitality
- English
- Microsoft Office
- Free parking
Quick apply
6d
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
Office/Operations Manager
Assoc Tekno Business Solutions Ltd —Milton Keynes
- £42,000 - £43,000 a year
- Full-time
- Administrative experience
- Supervising experience
- In-person
Quick apply
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Key Accounts Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Key Accounts Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

support manager jobs in upper heyford, oxf

Key Accounts Manager

Driver Manager

Customer Experience Manager

Sports Card Specialist

Store Manager - Costa

Program Manager

Estate Agent

Head of Manufacturing Operations

Assistant Technical Manager

Group Talent Acquisition Manager

HR & Payroll Officer

Quality Manager

Deputy Manager and Room Leaders for a Brand New Nursery

Executive Assistant / Business Support

Country House Manager

Business Development Manager - Winchester, Eastleigh & Southampton

Category Manager (Procurement)

Receptionist

Operations Manager

Office/Operations Manager

I want to receive the latest job alerts for support manager in upper heyford, oxf

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