Operations support officer Work, Jobs in Wakefield, Wyk (with Salaries)

[7102] Control Room Operator
National Highways —Wakefield
- Up to £37,762.50 a year
- Typing
- Communication skills
10d
Data Protection Officer
Card Factory —Wakefield
- £65,000 a year
- Management
- Work from home
Operations Support Officer
University of Sheffield —Sheffield
- £27,319 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
IT Support & Engagement Officer (Shift-based)
YPO —Wakefield
- £30,024 - £31,537 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
10d
Executive Business Operations Officer
Leeds United Football Club —Leeds
- Microsoft Outlook
- Customer service
- English
1h
Production and Continuous Improvement Engineer
Niftylift Ltd —Barnsley
- £42,000 - £45,000 a year
- Full-time
- AutoCAD
- CAD
- Engineering
- Free parking
- Employee discount
Quick apply
Engagement Officer
Reed In Partnership —Leeds
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Compliance Officer
1ST LOCATE (UK) LIMITED —Temple Newsam
- £30,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Head of Operations
Yorkshire Health Network —Harrogate
- £45,000 - £55,000 a year
- Full-time
- Management
- No degree
- Travel
- Free parking
- Annual leave
Quick apply
13d
Risk and Compliance Officer
Leeds Credit Union —Leeds
- Up to £37,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Health & wellbeing programme
- Work from home
Quick apply
Change Manager
University of Sheffield —Sheffield
- £48,822 a year
- Full-time
- Hybrid work
- Project management
- University
- School
- Annual leave
- Employee discount
6d
Business Services Officer
Highburton CE First Academy —Huddersfield
- £28,598 - £31,537 a year
- Full-time
- Human resources
- In-person
- School
Quick apply
Clerical Officer - Sleep Service
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,272 a year
- Full-time
- Computer literacy
- Administrative experience
- Data entry
10d
Facilities Officer
Drax Group —Selby
- Microsoft Office
- Communication skills
5d
Regional Operations Manager
Inclusive Community Care LTD —Sheffield
- £49,000 - £57,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
Quick apply
Independent Reviewing Officer/Conference Chair
Barnsley Metropolitan Borough Council —Barnsley
- £51,356 - £54,495 a year
- Full-time
- English
Emergency Planning Officer
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
3d
Technical Officer
Rotherham Metropolitan Borough Council —Rotherham
- £35,412 - £38,220 a year
- Full-time
10d

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[7102] Control Room Operator

National Highways -
Wakefield

Apply Now

Job details

Permanent
Up to £37,762.50 a year
10 days ago

Qualifications

GCSE
Typing
Communication skills

Full job description

Job reference: 000490

Salary: Competitive

Department: Traffic and Operational Delivery

Location: Wakefield (Calder Park ROC)

Employment type: Permanent

Hours Per Week: 37

Job start date: 28/09/2026

Closing date: 09/07/2026

Job Description

About the job.

As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - you’ll be at the heart of it all.

Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. We take immense pride in our work, knowing that we’re connecting businesses, families, and communities across the country with passion and dedication.

We’re looking for people to join our diverse and energetic team to manage our road networks in the West Yorkshire region, where you’ll be based at our Regional Operations Centre in Wakefield.

Our Control Room Operator's operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am – 2.26pm), 3 lates (2pm – 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm – 6.26am), 3 rest.

The starting salary for this role is up to £36,262.50 (made up of base salary plus 25% shift allowance) increasing to up to £37,762.50 (made up of base salary plus 25% shift allowance) after 9 months probation.

Monitoring live traffic conditions, using a range of tools and technologies, such as CCTV cameras, traffic sensors, and real-time data feeds, to keep an eye on traffic flow, congestion, and incidents.
Incident management, when an incident occurs, such as an accident, breakdown, or severe weather event, ROC operators are among the first to respond. You’ll coordinate the immediate response, which might involve dispatching traffic officers, alerting emergency services, or setting up road closures and diversions.
Providing accurate and timely information to road users. This can include updating digital road signs (Variable Message Signs), coordinating with local media, and providing updates to traffic information services.
Working closely with various stakeholders, including the police, fire services, and local authorities, to manage incidents and ensure the safety of road users.

About you.

We are looking for people who are great communicators and proficient problem-solvers. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

Some skills and requirements we are looking for include;

Decision-making and problem-solving skills
Excellent communication skills and telephone manner
Ability to work calmly under pressure
Comfortable with technology and able to quickly learn new systems
A high level of typing proficiency

Other Requirements

GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, please do still apply, as we’re likely to accept applicants who have relevant work experience or similar level qualifications.
Prepared to work shifts as part of a 24/7 cover.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Please note, the advert may close ahead of the deadline if we receive a large number of applications.

Apply Now

Refine Your Search

operations support officer jobs in wakefield, wyk

[7102] Control Room Operator

Data Protection Officer

Operations Support Officer

IT Support & Engagement Officer (Shift-based)

Executive Business Operations Officer

Production and Continuous Improvement Engineer

Engagement Officer

Revenue Protection Officer

Compliance Officer

AI Product Manager

Head of Operations

Risk and Compliance Officer

Change Manager

Business Services Officer

Clerical Officer - Sleep Service

Facilities Officer

Regional Operations Manager

Independent Reviewing Officer/Conference Chair

Emergency Planning Officer

Technical Officer

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