Senior executive, customer success Work, Jobs in Wales (with Salaries)

Senior Executive, Customer Success
AirAsia —Newport
- Full-time
- Customer service
- Bachelor's degree
Regional Sales Manager
OrderYOYO —Cardiff
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Capability Manager - HEO
Welsh Assembly Government Communication Centre Home —Wales
- £37,111 - £45,378 a year
- Full-time
12d
Territory Manager
AkzoNobel —Cardiff
- £33,000 - £44,000 a year
- Sales
- Organisational skills
- Communication skills
Quick apply
12d
Logistics admin / Customer Service
Ruby Granite Ltd —Colwyn Bay
- £30,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
3d
Lettings Agent
Blackbear Sales & Lettings LTD —Rhoose
- £28,000 - £33,000 a year
- Full-time
- Administrative experience
- Presentation skills
- Organisational skills
Quick apply
6d
Client Services Associate/Business Partner
Mazuma GB Ltd —Bridgend
- Up to £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
5d
Trainee/Debt Advisor
Debt Movement UK —Bridgend
- £24,784 - £37,500 a year
- Full-time
- Data entry
- Financial services
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Success Manager (CSM)
Delta Capita —Wrexham
- Full-time
- Hybrid work
- Financial services
Quick apply
Senior Account Executive - New Business
FlyForm —Cardiff
- £80,000 - £100,000 a year
11d
Customer Service Advisor
EE —Cardiff
- £26,116 a year
- Full-time
- Annual leave
Programme Manager
Scrumconnect Consulting —Swansea
- £70,000 a year
- PMP
- Agile
- Leadership
14d
Executive, Sales
AirAsia —Newport
- Full-time
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave
Business Development Executive
blue self storage —Cardiff
- From £35,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
Director of People Services
Bron Afon Community Housing —Cwmbran
- £84,213 a year
- Full-time
- Human resources
14d
Sales Executive
Powerforce —Cardiff
- £25,000 - £26,500 a year
- Full-time
- Sales
- Merchandising
- Employee discount
- Life insurance
14d
Team Leader
Card Factory —Cardiff
- £13 an hour
- Leadership

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senior executive, customer success jobs near wales

Senior Executive, Customer Success

AirAsia -
Newport

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Job details

Full-time

Qualifications

Customer service
Bachelor's degree
Account management

Full job description

Job Description

About Us

We've got modern day solutions for all your modern day delivery woes.

In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Guide merchant base throughout their customer journey – from onboarding through to repeat orders
Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value
Monitor delivery shipments from start to finish to ensure successful delivery
Take ownership of escalated delivery issues and follow problems through to resolution
Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
Educate customers on the most recent updates and enhancements to our products/services
Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings
Monitor performance and end-to-end movement of deliveries be it across external or internal parties
Requirements
Proven ability to collaborate internally with cross-functional teams
Results and performance driven, preferring data to drive your everyday decisions
Able to operate successfully in a lean, fast-paced organization to scale quickly
Self-motivated with a focus to exceed set goals
Comfortable adapting to new technologies
At least an undergraduate degree, any discipline; advanced degree a plus
2-3 years of work experience in Key Account Management, Operations or Customer Service
Important note: The shortlisted candidates will be contacted via WhatsApp or email.

Benefits
Unlimited training - You will have access to a wide range of learning resources including Notion!
Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista... as long as it's not a birthday suit!
Vacation and time away - Sometimes you need to recharge and come back energized! That's why you will get 90% off flights to destinations within AirAsia's network
Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Apply Now

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senior executive, customer success jobs in wales

Senior Executive, Customer Success

Regional Sales Manager

Head of People and Culture

Capability Manager - HEO

Territory Manager

Logistics admin / Customer Service

Lettings Agent

Client Services Associate/Business Partner

Customer Service Assistant

Trainee/Debt Advisor

Customer Success Manager (CSM)

Senior Account Executive - New Business

Customer Service Advisor

Programme Manager

Executive, Sales

Store Manager

Business Development Executive

Director of People Services

Sales Executive

Team Leader

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