Smart home Work, Jobs in Wembley, Gtl (with Salaries)

Customer Success Manager, EMEA
Unily —London
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- IT
Quick apply
Administrator
Little Birches —Loughton
- £25,000 - £50,000 a year
- Full-time
- Maths
- Accounting
- IT
- Work from home
- Sick pay
Quick apply
5h
Trainee Sales Consultant
Bionic Services Ltd —London
- £24,000 a year
- Full-time
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Camden Town
- £28,860 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Junior AV Engineer (Smart Homes / Home Automation)
London AV SETUP Ltd. —London
- £24,500 - £30,000 a year
- Full-time
- Driving
- In-person
- Hand tools
Quick apply
4d
Finance Intern - Corporate
Fuse Energy —London
- Full-time
- Communication skills
Quick apply
Trainee Engineer (Smart Home Automation & Audio Visual)
The Next Level —Watford
- £26,000 - £30,000 a year
- Full-time
- Schematics
- In-person
- Hand tools
- Employee discount
Quick apply
8d
Waiter/Waitress
Maybourne —West London
- Full-time
- Hospitality
- Hotel
- Annual leave
- Referral programme
Quick apply
Operations Executive
Little Birches —Loughton
- £30,000 - £50,000 a year
- Full-time
- Administrative experience
- Maths
- IT
- Flexitime
- Work from home
Quick apply
5h
Meter Maintenance Technician - No experience neccessary
MPAAS —South West London
- £35,000 a year
- Full-time
- Maintenance
- No experience needed
- Hotel
- Store discount
- Health & wellbeing programme
Quick apply
3d
Porter
JLL —London
- Full-time
- Communication skills
12d
Receptionist
Bionic Services Ltd —Luton
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Claims Support Advisor
AutoProtect Group —Harlow
- £26,514.90 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Vehicle Collection Driver
Trade Plate Jobs —Finchley
- £500 - £900 a week
- Full-time
- Heavy lifting
- Driving
- Organisational skills
Quick apply
14d
Data Analyst
Mime —London
- From £29,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- SQL
- Annual leave
- Gym membership
Quick apply
Executive Assistant
Osttra —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- QuickBooks
- Work from home
- Referral programme
Quick apply
5h
Receptionist (Part-time)
CHD Living —West Byfleet
- £12.75 an hour
- Part-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Data Analyst
GoHenry —London
- Full-time
- English
- SQL
- Travel
- Annual leave
- Work from home
Quick apply
Graduate AI Analyst
Computershare —London
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Business
- Work from home

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Customer Success Manager, EMEA

Unily -
London

Quick apply

Job details

Full-time

Benefits

Company pension
Paid volunteer time

Qualifications

Salesforce
Microsoft Office
IT
SaaS
AI
Account management
German

Full job description

About Unily

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.

Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

Bringing previous experience and incorporating industry best practices, our Customer Success Managers (CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business.

Main Responsibilities:

Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business
Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success
Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements
Use analytics data and other measurement tools to understand where usage of the product can be approved and work with customers to implement change
Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements.
Recognize, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution
Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal
Prepare and educate customers on new features and releases and support in the implementation of these.
Maintain a deep understanding of the product, keeping up to date as it continuously evolves.

Knowledge, Skills and Experience Needed for the Job

5+ years experience in a Customer Success Management, Account Management or Partnership Management role
Experience in managing a portfolio of £2m plus ARR
Experience in managing large multinational organisations with 15,000 plus employees
Experience working in a SaaS environment
Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle
Experience in using customer success tools such as Planhat, Salesforce, Gong, Microsoft office and Miro
Experience within a fast paced, dynamic and entrepreneurial company

Required Attributes

Excellent attention to detail.
Solution driven
Ability to work independently and as part of a team.
Must be organised and able to prioritise, multi-task, work under pressure, and work to deadlines.
Proactive, motivated, calm and show initiative.
Additional language – German speaker a big plus

Job Context and Other Relevant Information

Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service.

This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team.

Why Work For Unily?

In addition to a generous base salary and commission plan, here are some things we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.

We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

View Unily's UK & EEA Careers Privacy Notice here.

Quick apply

Refine Your Search

smart home jobs in wembley, gtl

Customer Success Manager, EMEA

Administrator

Trainee Sales Consultant

Independent Living Advisor

Junior Account Manager (Customer Support)

Junior AV Engineer (Smart Homes / Home Automation)

Finance Intern - Corporate

Trainee Engineer (Smart Home Automation & Audio Visual)

Waiter/Waitress

Operations Executive

Meter Maintenance Technician - No experience neccessary

Porter

Receptionist

Claims Support Advisor

Vehicle Collection Driver

Data Analyst

Executive Assistant

Receptionist (Part-time)

Data Analyst

Graduate AI Analyst

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